Coscharis Motors Plc has resolved to further deliver value for money to their numerous stakeholders.
From the sales of their new vehicles down to the aftersales service offerings and the total brand experience, Coscharis said it will give top notch customer experience that will further endear all their brands represented in Nigeria to various customers across board.
Speaking at a retreat in Lagos, the President/Chief Executive Officer of Coscharis Group, Dr. Cosmas Maduka, urged the team to continually delight all customers by going extra mile to deliver the actual value for money as the company’s pay off line states.
He said: “In the present dispensation where all the customer demands for is excellent service and value for their hard earned money, we do not have a choice rather than to go extra mile at all times not just to win a new customer but to retain them and earn their respect to naturally become our brand ambassadors. For us to remain an institution that is timeless in relevance as our vision, we have to constantly be driven by our brand promise to deliver value for money at all times in all our engagements with our stakeholders in all ramifications.”
Group Managing Director of Coscharis Group, Josiah Samuel enjoined the entire team that drives the Coscharis Motors business to always leverage on opportunities that arise to make a positive impression on every customer.
“Explore all the customer touch points to deliver a top notch customer service experience to the customer in a way that shows you truly cherish their patronage and remain relevant for all their automobile needs at all times,” he said.
General Manager, Marketing and Corporate Communication, Abiona Babarinde, said the retreat brought together all the various team leaders across Auto sales, Aftersales, Assembly Plant, Certified Cars, Auto Care, Auto Component, Finance, Human Resources, Logistics, Ordering, Imports, Information Technology, Marketing and Corporate Communications respectively to brainstorm on how to collectively raise the bar in delivering total top notch customer satisfaction from a super team.
Babarinde said Coscharis Motors Plc remains the leading player in the automotive industry in the country with a very strong brand presence that has a robust reputable portfolio representing exclusively globally respected iconic brands like Renault, Ford, Ford Truck, BMW, Jaguar LandRover and Rolls-Royce, among others, for Sales and Aftersales in the auto sales division.