Our Reporter
GOtv subscribers can now independently manage their account on MyGOtv app, a self-service platform which allows them to clear error codes, check account balances, renew subscription, change packages and update their details anytime and anywhere.
The app also gives customers additional 100 votes to keep their favourite couple in the Love Pad in the reality TV show, Ultimate Love.
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Customers are also encouraged to take advantage of the toll-free free customer care lines, which connects them directly to GOtv customer care representatives via phone calls or through any of the GOtv social media accounts.
Chief Customer Service Officer of MultiChoice Nigeria Martin Mabutho said: “In view of the current situation and its requirement for reduced physical interaction, the self-service options are the most efficient ways to manage one’s GOtv account.
“The self-service platforms are designed to enhance customer experience and allow our customers quick and easy avenues of resolving complaints and enjoy uninterrupted quality entertainment with the family.”
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