Tag: FAAN

  • Margaret Ekpo, Aminu Kano airports are best, says FAAN

    Margaret Ekpo, Aminu Kano airports are best, says FAAN

    The Margaret Ekpo International Airport, Calabar, and the Mallam Aminu Kano International Airport, Kano, have been adjudged the best performing airports  by the Federal Airports Authority of Nigeria (FAAN).

    The awards were based on the Performance Management System (PMS) rating by the authority’s Department of Planning.

    The rating is an initiative for FAAN to measure, monitor and improve airport management and service quality through assessment to improve travellers’experience.

    The awards, which were presented by the Managing Director of FAAN, Saleh Dunoma, at an event, was given in the category of Best Performing Domestic Airport for Calabar, and Best Performing International Airport for Kano. They were received by the airports’ managers, Alhaji Mohammed Sanni (Calabar) and Alhaji Gambo Aboki (Kano).

    Margaret Ekpo International Airport Calabar emerged as the Best Domestic Airport in the first quarter of th year while Mallam Aminu Kano International Airport emerged as Best International Airport in the country.

     

  • FAAN to enhance revenue

    FAAN to enhance revenue

    In a bold move to improve the revenue base of airports for greater productivity, the Managing Director of the Federal Airports Authority of Nigeria (FAAN)  Saleh Dunoma, has established a special task force on revenue enhancement.

    Dunoma, who is expected to head the outfit, urged Regional and Airports Managers at a meeting last week to recover revenue at the point of collection, stating that defaulters should be   sanctioned where necessary.

    The airport managers were also mandated to step up efforts in recovering debts and initiating non-aeronautical revenue streams in order to meet up with revenue targets based on the authority’s 2015 approved budget.

    Dunoma reiterated the authority’s commitment to delivering services at international standards quality, in line with its mission statement.

    Speaking further, the Managing Director charged the Managers to promote a healthy relationship between the Aviation  Security Services and other government agencies at the airports, to discourage misunderstandings between various agencies at our airports.

    Meanwhile,Nigerian Institute of Business Development has praised the Federal Airports Authority of Nigeria (FAAN) for its cooperation and collaboration in advancing the course of the institute.

    In recognition of this effort, the body has concluded plans to honour Dunoma, with the  honorary Fellow of the Institute during its International Business Development Week/Summit in July, 2015 at Ikeja.

    The Registrar/Chief Executive Officer of the institute, Mr. Paul Ikele,expressed the Institute’s readiness to continue to collaborate with the authority in an effort to establish best business ethics in the country.

    Saleh, while accepting the award, thanked the institute for the  gesture and promised to sustain the good relationship FAAN has established with the institute. He expressed the hope that the partnership between the two bodies would ensure international business best practices in the aviation industry.

  • FAAN passes safety audit

    FAAN passes safety audit

    Federal Airports Authority of Nigeria’s (FAAN) workers have been hailed for enabling its authority to score “93.3 per cent” during the just concluded Aviation Security Audit.

    FAAN’s Managing Director Saleh Dunoma gave the commendation during an interaction with airport operators in Lagos.

    The Airport Excellence (APEX) in safety audit was conducted at the Murtala Muhammed International Airport (MMIA), Lagos and Nnamdi Azikiwe International Airport, Abuja.

    Dunoma said he invited the Airport Council International (ACI) in line with the authority’s mandate for a safe and secured airport environment.

  • Lagos to FAAN: stop taxi licensing

    Lagos to FAAN: stop taxi licensing

    The Lagos State Government has warned the Federal airport Authority of Nigeria (FAAN) to stop what it calls illegal registeration of taxi and intercity transport operators.

    Commissioner for Transportation Kayode Opeifa accused FAAN of rebuffing all entreaties to stop the alleged “illegal act”.

    He said: “For the avoidance of doubt and the education of the public, it is only state governments that have the legal and constitutional rights to regulate transportation matters in their domain, a fact that was reiterated and confirmed by several resolutions of the National Council on Transport.

    “In this regard, the Ministry of Aviation and FAAN are therefore called upon to retrace their steps from this impunity, discontinue this act and consult the state Ministry of Transportation for proper guidance.”

    Opeifa told the operators that no agency except the Ministry of Transportation could regulate their activities.

    Operators who flout the   regulation would be sanctioned, he said .

  • FAAN denies granting unauthorised N1 billion waivers

    FAAN denies granting unauthorised N1 billion waivers

    The Federal Airports Authority of Nigeria (FAAN) has cleared the air over irregularity in the appointment of its Director of Finance, Mr. Tochukwu Bede Uchendu, affirming that he was not sacked by the Minister of Aviation, Chief Osita Chidoka over granting of unauthorised waivers worth over N1billion.

    The Authority said Uchendu was only asked to wait for conclusion of all formalities in line with due process for his appointment to be regularised.

    The process, FAAN maintained, is still ongoing.

    Investigations revealed that the purported sack of the FAAN Director may not be unconnected with the removal of the Permanent Secretary of the Ministry of Aviation, Mohammed Abass, who has been replaced with one Hajia Binta Bello.

    According to the General Manager, Corporate Communication, FAAN, Mr. Yakubu Dati, the Director of Finance was not sacked over unauthorised waivers because he does not have powers to grant such waivers in the first place.

    Dati said insinuations in a section of the media that the FAAN Director was sacked by Chidoka is inaccurate.

    In a statement which reads in part, Dati said: “The attention of the Federal Airports Authority of Nigeria (FAAN) has been drawn to a misleading news story published recently in some newspapers, alleging that the Honourable Minister of Aviation had sacked FAAN’s Director of Finance, Mr. Tochuku Bede Uchendu over irregularities in his appointment and the granting of unauthorised waivers worth over one billion naira by him.”

    Uchendu, he said, does not have the powers to grant such waivers.

  • FAAN disrupts Arik Air’s flight in Abuja over ‘debts’

    FAAN disrupts Arik Air’s flight in Abuja over ‘debts’

    Officials of the Federal Airports Authority of Nigeria (FAAN) yesterday disrupted Arik Air’s operations at the Nnamdi Azikiwe International Airport in Abuja over the airline’s “debts”.

    Hundreds of passengers were affected by the disruption, which lasted several hours.

    It forced the passengers to request refunds to fly other airlines.

    Arik Air lost millions of naira to the incident.

    Its officials denied the workers access to their duty posts, making it impossible for them to attend to passengers for departures out of Abuja.

    Aviation Minister Osita Chidoka ordered a reconciliation of the lingering debt crisis between FAAN and Arik Air.

    Arik Air’s spokesman Ola Adebanji said the airline had described the debt as fictitious and malicious.

    Arik Air insisted that it did not owe FAAN any money since the agency’s charges are paid in advance (pay-as-you-go basis).

  • FAAN disrupts Arik Air flight operations

    FAAN disrupts Arik Air flight operations

    Officials of the Federal Airports Authority of Nigeria (FAAN) Thursday disrupted Arik Air’s operations at the Nnamdi Azikiwe International Airport, Abuja.

    Hundreds of passengers were affected by the disrupted operations   forcing them to request refund to fly other airlines.

    The disruption lasted several hours forcing the airline to lose millions of Naira.

    The officials denied the airline’s staff access to their duty post making it impossible to process passengers for departure out of Abuja.

    Worried over the development, the minister of aviation, Chief Osita Chidoka has stepped into the matter by ordering a reconciliation of the lingering debts between FAAN and Arik Air.

    The latest action by FAAN, it was learnt may not be unconnected with allegation of debt FAAN claimed Arik Air owes.

    According to the spokesman of Arik Air, Mr Ola Adebanji   the airline has described the debt by the agency as fictitious and malicious.

    The airline, insists that it does not owe FAAN any money since the agency’s charges are paid in advance (pay-as-you-go basis).

    This has been the practice for over two years when all the aviation agencies introduced pay-as-you-go for their services. The bogus debt claim by FAAN is therefore unacceptable to Arik Air.

    But, sources close to FAAN say the airline owes over N1.6 billion for services rendered.

    Chidoka had earlier stepped into the lingering debt issue between FAAN and Arik Air and had directed that a firm of auditors be engaged to reconcile the books. This process has not been concluded before the latest action by FAAN Thursday morning.

    The Arik Air spokesman said: “Since about 10:50 am when the Minister of Aviation directed the FAAN Managing Director, Engineer Saleh Dumoma to allow Arik Air access into the terminal, FAAN is yet to heed the directive.

    “Arik Air sincerely apologise for the inconveniences the FAAN action may have caused its esteemed guests. The safety and comfort of passengers remain the bedrock of the airline’s operations. The management of Arik Air is taking steps to guide against this kind of action in the future.”

    A source close to FAAN who pleaded anonymity claimed that the airline owes the authority and other service providers including fuel marketers, airspace agency, caterers and other suppliers.
    The source said: “The airline has been reluctant in paying landing charges in Lagos since it started operations about eight years ago.

    “The airline has been arguing that it is not supposed to be paying parking landing fees at its home base.

    “The airline has not been paying passengers service charges until FAAN forced them to be paying when the Pay as you go started a few years ago,” he said.

  • Developing airports into regional hubs

    Developing airports into regional hubs

    Worried by last  November’s survey by a group, The Guide to Sleeping in Airports, which rated three of the nation’s airports among the worst in Africa, the Federal Airports Authority of Nigeria (FAAN) has begun facility and infrastructure upgrade at airports, to transform some terminals into hubs for  West  and Central Africa, writes Aviation Correspondent KELVIN OSA OKUNBOR

    A survey conducted by a group,  The Guide to Sleeping in Airports, has rated Nigerian airports as among the worst in Africa.

    The survey cited inadequate facilities that could deny the airports their push to become hubs for the West African sub region.

    Worried by the parlous rating, the Federal Airports Authority of Nigeria (FAAN) has rolled out series of programmes, including facility and infrastructure upgrade, to close the gaps.

    Part of the reasons for doing this is to use the airports as a catalyst for economic development.

    If some Nigerian airports are developed into a hub, aviation would contribute significantly to the gross domestic product.

    Experts say Nigeria is blessed by geographical location as a hub in Africa, if airport facilities are put in place to drive the process.

    Transforming airports to a hub for  West and Central African regions has remained the main objective of the Federal Airports Authority of Nigeria (FAAN), its Managing Director, Saleh Dunoma, has said.

    But, such ambition, he said, might not come cheap until requisite airport facilities and infrastructure have attained global standards.

    International Civil Aviation Organisation (ICAO), the global industry regulator, prescribes conditions for achieving a hub status for any airport.

    Part of the criteria include state-of- the-art airport and air navigation facilities, adequate fire cover, airport safety and security, perimeter fencing, airport certification, transit facilities as well as accelerated passenger facilitation.

    Airports are yet to meet all ICAO requirements for hub status. Towards this end, an aggressive programme targeted at improving safety and security procedures at airports, as well as massive facility and infrastructure upgrade is on-going.

    When completed, Nigeria would boast of having two airports designated as hubs for West and Central Africa.

    The drive is part of efforts by the government to consolidate the untapped potential offered by Nigeria’s several air agreements it signed with other countries.

    Dunoma said the authority would continue to rework its strategy to ensure that all requirements set for the pursuit of positioning the airports as hubs in the West Coast and Central African region are met.

    He spoke against the backdrop of his one year anniversary in office, affirming that since he assumed duties as the  helmsman of FAAN, the authority has lined up programmes to overhaul the airports in Nigeria.

    Dunoma, who  was appointed Managing Director of FAAN in March, last year, said there are lots of untapped opportunities for the aviation sector,  especially as it affects the Lagos  International Airport which he said would be positioned as  a hub of aviation in West Africa.

    He said about 15 million passengers are expected to travel through Nigerian airports this year. The growing passenger traffic, he said has made it incumbent for FAAN to improve on airport facilities.

    Statistics of passenger service portal by FAAN showed that about 12 million passengers used the airports last year.

    Experts said that Nigeria is positioned by geography as a hub in Africa, if only the government would put the necessary airport infrastructure in place to attract passenger traffic.

    Part of the airport infrastructure requirement for a  hub status, experts said, is a state-of-the-art passenger terminals, a transit lounge, modern air navigation facilities, quick turn- around time at the airports, as well as safety and security facilities.

    Necessary airport infrastructure would attract more than the 27 international airlines flying into Nigeria, with the attendant increase in economic activities that would contribute significantly to the Gross Domestic Product (GDP).

     

    Safety and security

    requirements

     

    If the airport authority must achieve its ambition of delivering airports as  hubs for West Africa, experts said FAAN must rework its architecture to improve on safety and security. Part of the efforts they said, must be channeled towards immediate certification of some of its international airport terminals.

    Without airport certification, the experts argued, the pursuit of hub status will remain a mere dream.

    Dunoma said the country would meet the 2015 deadline as set by the International Civil Aviaton Organisation (ICAO), adding that the agency had in 2006 signed an undertaking with the Nigerian Civil Aviation Authority (NCAA), to certify the country’s international airports.

    He explained that based on the agreement, the country was able to scale through the ICAO Universal Oversight Audit Programme (USOAP), saying that recently, FAAN set up a certification team, which visited some International airports to appraise the requirements for certification.

    He said: “Certification of aerodrome is a means of demonstrating that an organisation has implemented its quality management system appropriately, this includes a third party audit. Quality management at airports ensures safety, security, efficiency, and service, thereby stimulating air traffic and increasing profit.

    “Certification of airports brings about achievement and maintenance of a higher standard level of safety, promotes standardisation and consistency of procedures and operations. Another requirement is airport facilitation,  which requires the minimum time for passengers to complete all airport formalities for transit travels in line with global practices,” he said.

    Dunoma pointed out that the authority is pursuing the certification of at least two international airports in line with the requirements of the International Civil Aviation Organisation (ICAO), before the end of the year.

    He listed the airports to include Murtala Muhammed International Airport, Lagos and Nnamdi Azikiwe International Airport, Abuja.

    According to experts, before an airport could get ICAO certification, it must have full fire cover with adequate fire fighting trucks and other equipment to handle emergencies. Such an airport is also expected to have a comprehensive airport security manual and programme tailored to fit into the standards and recommended practices of ICAO. In addition, the airport must have airport perimeter  and security fencing.

    To ensure that there is tight security at our airports, the Federal Government has deployed advanced technology security systems in airports across the country, and has also put in place a joint military security operation to further secure facilities at the various airports.

    The government has also put in place a 24-hour  surveillance patrol at the five  international airports – Murtala Muhammed International Airport (MMIA), Lagos, Nnamdi Azikwe International Airport (NAIA), Abuja, Port Harcourt International Airport (PHIA), Mallam Aminu Kano International Airport (MAKIA), Kano and Enugu International Airport (EIA).

    Also, the security of airports has been  enhanced, with the introduction of biometric-based access controls at the airports and passenger screening at the five international airports.

    The FAAN boss said: “Thus, to enhance airport security further, various biometric devices and smart cards, are options being considered or implemented across the world. Apart from passenger profiling, the quest to prevent hazardous items and substances from getting on board aircraft is another important concern  in airport security. We are working hard to tackle these challenges.

    We have acquired new security screening equipment, which are very functional and effective. The security agencies are using them. It is not just for aviation security personnel that are  finding them useful,  but other security agencies at the Murtala Muhammed International Airport as well. We are also training our staff so they can be acaquianted  with the new software that came with the equipment.”

     

    Provision of fire cover

     

    Dunoma said in the last one year, the authority has made efforts to address gaps in the airports’ fire fighting requirement with the deployment of more fire tenders to major airports to back up the existing facilities.

    Apart from the deployment of fire trucks, the authority is currently recruiting aviation security and fire fighting personnel to address the manpower gap in such areas.

    ”We have purchased fire tenders and distributed them to all airports across the country in order to beef up our fire fighting capacity. We have also entered into a maintenance agreement with the manufacturers of the  fire tenders, so as to ensure that we optimise the life span and usage of these equipment. We have also trained our staff on the use of these new fire fighting equipment to ensure they perform at optimal levels in the nearest future,” he said.

     

    Terminal security

     

    To achieve the hub status, the airport authority has rolled out new security measures at major airport to checkmate unauthorised movement of persons around the terminal building.

    Ths is in addition to the deployment of close circuit television cameras at operational and non – operational areas around major terminals .

    Dunoma said the airport authority has designed a detailed plan for the review of security architecture for airports nationwide.

    The new security plan, includes the procurement of sophisticated counter terrorism gadgets and effective collaboration among security agencies.

    Chidoka said the presence of such people is giving the nation a bad reputation, even as they remain big security risks around the airport.

     

    Passenger  facilitation

     

    Passenger facilitation experts say is key to attaining hub status for any airport.

    One of the ways of achieving this is through replacement of operational facilities including ultra modern high speed carousels .

    FAAN industry experts say must ensure it addresses challenges associated with erratic performance of its  conveyor at the Lagos International Airport to improve turn around time.

    Dunoma said: “For over 30 years, no serious addition of infrastructure was made at the Lagos International Airport until a few years ago.

    There were lots of complaints from users , passengers and airlines because of malfunctioning airport facilities.

    But, in the last few years, because we want to make the airport a hub for West Africa , government has expanded the D and E wings to increase capacity for passenger facilitation. The check in counters were quadrupled both for arrival and departure formalities . The arrival carousels have been installed and they are larger , faster and better than wahab we had initially.

    We have met the standards for NCAA and ICAO , which requires that any arriving passenger processing time must not exceed 45 minutes.

    Our plan is to proved facilities so that as passenger traffic continues to grow we could proved facilities to cater for this growth in traffic.

    At the end of the day, processing and facilitation at the airports would be better and smoother.

    What you are observing at the airport  is a new terminal which would have departure and processing facilities for international passengers  we also intend to provide transit locations whereby passengers that are coming into Lagos and need to transit to other parts of the country would have a place they would be processed and then moved to their next aircraft.”

     

    Hotel complex

     

    Like is the practice in some airports across the globe hotels are built inside airports to enhance their hub status.

    The rationale for this according to aviation experts is to support passengers who are willing to spend longer time at the airport while on transit flights.

    Dunoma said the airport authority is building a 20 room transit hotel at the international wing of the Lagos Airport to achieve this objective .

    Dunoma said: ”Airports all over the world have hotel facilities.

    We are working hard to provide such facilities at the Lagos Airport.

    It is for passengers that need to wait at the airport for longer time. The ultimate goal is that we ate positioning Lagos Airport as a hub . When it becomes a hub there is the tendency that passengers will wait for may be 16 hours around the airport and would need a hotel facility where they can go in and rest while waiting for their next available flight.

    The hotel is under construction, when completed, it will bring relief to such passengers. We have started with 20 rooms and if the need arises, we would construct more rooms.”

  • Kano Airport staff advised on service delivery

    Staff of the Federal Airport Authority of Nigeria (FAAN) at the Mallam Aminu Kano International Airport (MAKIA), Kano have been urged to show customer-friendly attitudes that conform with world -class practices in the aviation industry.

    Speaking at a workshop organised to sensitise airport staff on the need to improve human relations with numerous customers that patronise the airport, its Airport Manager, Alhaji Gambo Abubakar Aboki, reminded them that by their jobs which expose them as the gate-men of the country, there was need for them to exhibit character and services that will create good image for Nigeria as a nation.

    Gambo further said that to improve the customer experience, the Federal Government and the management of FAAN embarked on various facility upgrades in the airport across the country.

    He said that good customer service is not only ensuring that the customer comes back, “but is also about ensuring that they go away happy. For our kind of business in aviation, it may be that we do not have to do much to make customers come back since they must pass throughout airports if they have to fly”.

    He said: “We are committed to develop and constantly modify our performance measurement systems by adopting a quality benchmarking approach and strengthening our feedback mechanism.

    “Constant quality assessment is also required in this industry.’’

     

  • FAAN dispels report of bomb scare at MMIA

    THE rumoured bomb scare at the Murtala Muhammed International Airport Lagos, yesterday, was a ruse after all, the management of the Federal Airports Authority of Nigeria (FAAN) has said.

    A feeling of panic pervaded the airport and its environs in the early hours of yesterday as passengers and other visitors within the vicinity of the airport expressed fears that an explosive may have been discovered.

    The General Manager, Corporate Affairs FAAN, Yakubu Dati, in a statement said there was no cause for alarm.

    He explained what happened was a drill intended to test the airport’s response procedures in the event of real bomb explosion.

    “The authority has successfully conducted a Bomb Simulated Exercise slated for Saturday morning, 28th February, 2015.

    “The exercise, which was conducted at the Murtala Muhammed Airport, Lagos measured the airport’s response procedures in the event of real bomb explosion at the Terminal Building,” he stated.

    Dati, who observed that flight operations were not disrupted as a result of the exercise, however pleaded with passengers and members of the public caught unawares despite the early report of the exercise.