Tag: Jumia

  • Nigerian operations lead Jumia’s Q3 turnaround

    Nigerian operations lead Jumia’s Q3 turnaround

    Jumia has announced its financial results for the third quarter ended September 30, 2025, showing a strong return to growth powered overwhelmingly by its Nigerian operations.

    The company posted a 25 per cent rise in revenue to $45.6 million, up from $36.4 million in the same period last year, while gross merchandise value climbed 21 per cent to reach $197.2 million.

     Against this backdrop, Jumia Nigeria emerged as the standout performer, delivering a remarkable 43 per cent growth in gross merchandise value and reinforcing the country’s position as Jumia’s most dynamic growth engine.

    This performance is particularly notable given that many global e-commerce players have scaled back their emerging-market ambitions in response to global economic pressures. Jumia’s results suggest the opposite trajectory, showing how a deep understanding of local consumer behaviour and a robust, locally adapted logistics network can unlock new opportunities even in challenging conditions.

    Much of the company’s resurgence has been attributed to a recalibrated hub-and-spoke logistics model introduced in early 2024. This new infrastructure has expanded Jumia’s reach into up-country markets, particularly in northern and South-South regions where competition is thin and consumers remain underserved.

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    The strategy has also brought balance to the company’s Nigerian customer base, with urban and rural engagement now split almost evenly—54 percent to 46 percent—reflecting Jumia’s growing penetration beyond Lagos and other metropolitan centers.

    Speaking on the results, Temidayo Ojo, Chief Executive Officer, Jumia Nigeria, noted that the company’s progress is rooted in its ability to recognize and respond to the country’s regional nuances. “Urban consumers prioritize speed and convenience because supply is abundant in major cities,” he said. “Meanwhile, our rural strategy is about accessibility and bridging the supply gap. By approaching each market on its own terms, we’ve been able to unlock growth across different parts of the country.”

    The company’s turnaround is anchored on three shifts that have repositioned Jumia for sustained growth in Nigeria. First is the aggressive expansion into underserved markets at a time when traditional retail outlets have been disrupted by price hikes and mall closures in cities such as Kano, Kaduna, Abuja, Enugu, and Port Harcourt. Strengthening last-mile hubs in these areas has reduced delivery times and improved customer retention.

    Second is the decision to double down on localized logistics rather than rely on expensive international fulfillment structures. Through partnerships with local delivery providers, community-based pickup stations, and micro-fulfillment centers, Jumia has created a more cost-efficient and resilient logistics backbone capable of navigating the country’s infrastructural complexities.

    The third pillar is a sharpened focus on categories that remain resilient regardless of economic conditions. Fast-moving consumer Goods, fashion, beauty, and household essentials have continued to drive sustained demand, providing a stable foundation for recurring transactions.

    Collectively, these shifts signal a new and more grounded phase in Africa’s e-commerce evolution, one defined by local intelligence and adaptive market strategy rather than the replication of global playbooks. As Nigeria’s vast informal retail sector continues its steady migration online, Jumia is positioning itself as the most reliable pathway for merchants seeking nationwide access.

    With momentum building into the year’s final quarter, the company appears poised to deepen its role in shaping the continent’s digital commerce future.

  • PalmPay, Jumia strike deal on shoppers integration

    PalmPay, Jumia strike deal on shoppers integration

    Fintech firm, PalmPay and e-commerce pioneers, Jumia haave announced a strategic partnership designed to boost the digital payment ecosystem on the continent, starting with payment integrations and co-marketing efforts.

    This partnership underscores both parties’ commitment to developing the digital payment ecosystem in the country and deepening the cashless economy envisioned by the Federal Government. WIth PalmPay now available as a payment method, shoppers on Jumia will now be able to pay for their purchases with the option to check out with their PalmPay wallet, ensuring a seamless user experience and transaction reliability through the direct integration.

    Speaking during a brief ceremony marking the signing of the deal at PalmPay’s Lagos Corporate Headquarters, Chief Marketing Officer at PalmPay, Sofia Zab, said: “We are proud to partner with Jumia as we bring together the best of fintech and e-commerce to redefine the online shopping experience.

    Read Also: PalmPay bags financial inclusion award

    “This strategic alliance aligns perfectly with our shared commitment to delivering a superior user experience and exceptional value to our customers.”

    CEO, Jumia Nigeria, Sunil Natraj, the e-commerce platform is focused on creating value for users.

    He said: “At Jumia, we are dedicated to creating value for our customers by ensuring a convenient, reliable, and secure shopping experience. This partnership with PalmPay strengthens our commitment to enhancing the digital payments within our platform. By integrating PalmPay, we are providing more options for customers to access affordable and quality goods with the convenience of cashless transactions.”

    This alliance marks the beginning of a long-term collaboration between two industry leaders, designed to drive innovation, increase convenience for consumers, and foster the adoption of digital payments across Africa.

    To celebrate the launch of the partnership, PalmPay and Jumia are launching a special Christmas campaign, running from December 11th to 30th. During this period, customers who make purchases on Jumia using the PalmPay payment method will stand a chance to win exciting cash rewards.

  • Jumia, Easybuy partner on payment

    Jumia, Easybuy partner on payment

    E-commerce platform Jumia and Newedge (Easybuy), an indigenous finance company have partnered to offer consumers a convenient way to shop online. This partnership allows consumers across Nigeria to buy their desired products and make flexible payments over a set period of time.

    With this collaboration, consumers will experience a new level of convenience when shopping on the Jumia platform. By integrating Easybuy’s BNPL solution, Jumia removes the barrier of immediate payment, empowering consumers to confidently purchase the items they want. This financial freedom, coupled with a streamlined checkout process that incorporates BNPL options, creates a smoother and more accessible shopping experience for everyone.

    Read Also: FG denies alleged plans to access Pension Funds

    Speaking on the partnership, CEO, Jumia Nigeria, Sunil Natraj, said: “Partnering with Easybuy to provide our consumers with a much-needed Buy Now, Pay Later solution is a win-win for everyone. We understand the importance of offering flexible payment options especially in this challenging economic environment.

  • Jumia mulls expansion in Nigeria

    Jumia mulls expansion in Nigeria

    Despite the shrinking purchasing power of consumers, Jumia, Africa’s leading e-commerce platform, yesterday said it is going to take advantage of the population of the country to expand into other cities with population in the region of 20,000 people.

    CEO of Jumia Group, Francis Dufay, who spoke during the unveiling of Sunil Natraj, as Nigeria’s new Chief Executive Officer effective January 1, 2024, said this year has been transformative for the company.

    He said Nigeria remained the company’s biggest growth opportunity in Africa, adding that retail trade remained largely underdeveloped saying the company was pushing hard to serve underserved communities. He said the country remained a huge market for consumers with millions yet to be convinced about the comfort, peace of mind and ease that come with e-commerce.

    Dufay who expressed optimism about the future of the business in Nigeria, said the company is investing in putting its foot on ground in the country to deepen the embrace of e-commerce. Already, he said the expansion train has landed in Akure and Ilorin, Ondo and Ekiti states capital respectively, promising more would come during the coming years.

    He said he was unperturbed by the economic headwind in the country, saying it had operated in other challenging terrains in the past.

    On market share, he said what is of utmost interest to the company is the market, not its share of the market because it remained the leader in the e-commerce space.

    Also speaking, outgoing CEO Massimiliano Spalazzi, said though the year had been challenging with hitches occasioned with cash scarcity, fuel subsidy removal and currency devaluation, the company has remained focused on the consumers, ensuring quality product availability at affordable prices.

    While expressing hope in the coming year, he said the company is working to reduce shipping cost, sustainability and profitability.

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    Sunil who will replace Spalazzi will continue focusing on making Jumia sharper and faster to delight more and more customers with their needs. He will also work closely with partners and vendors to make Jumia their most preferred sales channel.

    “I’m thrilled I will be leading Jumia in Nigeria, one of our largest markets, and to help transform Africa’s economy through e-commerce. It’s an honour to contribute to Jumia’s success in the country, prioritising customer satisfaction, secure payments, and strong partnerships. Our dedicated team is key to our future success, and I am confident we will achieve even greater milestones, always earning our customers’ trust,” Sunil I reaction to his appointment.

    Sunil came to Jumia in 2022 with extensive experience in sub-Saharan Africa. In Jumia, he handled the Jumia Express logistics business as VP of Sales and Marketing based in Lagos, Nigeria before becoming the CEO of Jumia Ghana. He has worked towards cost definitions and reduction, price definition and standardisation, and business development and growth.

    Prior to Jumia, he has managed and built brands in the region and has handled large businesses in the FMCG sector. He has been based in Africa for over 11 years, where he worked for large multinationals such as GBFoods. Sunil holds a B.S in Engineering and an MBA from The Indian Institute of Management Calcutta.

    ”We extend our sincere thanks and wish the best to Massi as he departs our teams following 11 years since the very start of Jumia. Massi has been part of the founding team since Jumia was launched in 2012 and has covered many leadership roles across all our countries and functions until his current one as CEO in Nigeria and EVP for the group. We wish the very best for Sunil for this new challenge,” Dufay said.

  • Jumia boosts education

    Leading online shopping firm, Jumia, has donated books approved by the Lagos State Universal Basic Education Board (SUBEB) for junior secondary school curricular to Agidingbi Junior Grammar School, Ikeja.

    It said it was part of activities to celebrate its seventh anniversary in the country.

    The donation held at the company’s Ikeja warehouse; two teachers and about 20 student representatives were on hand to receive the materials.

    Jumia also organised a career talk for the student representatives on the opportunities within the e-commerce landscape and what they could do to start and grow a career in the sector.

    Jumia Nigeria’s Public Relations and Communications Manager, Olukayode Kolawole, said the gesture, which aligns with the company’s education-focused corporate social responsibility (CSR) project, was aimed at increasing access to quality educational materials and promoting good reading culture among secondary school pupils in the country.

    Read Also: ‘Jumia’ll leverage internet, data for growth’

    He said: “Education is an integral part of our corporate social responsibility programmes at Jumia Nigeria. We remain focused on our mission to use technology to improve the quality of everyday lives in the country, and by extension Africa. Increasing access to quality educational materials for young secondary school students who are the leaders of tomorrow aligns with our mission. We continue to build the next future tech leaders, and at the heart of this endeavour lies the need to equip these future leaders with the right information and guidance on how to build a career in the fledgling Nigerian e-commerce industry.”

    Also, Jumia Nigeria Human Resources Director, Dele Awolala, said the anniversary was aimed at appreciating its host community over the years.

    He said: “Our local community remains our biggest host, for allowing our business and employees to thrive within a peaceful environment. Therefore, we will continue to foster, nurture, grow and nourish this special relationship through our various development and empowerment programmes targeted at different stakeholders within the community. Agidingbi Junior Grammar School is one of the first beneficiaries of our education-focused CSR initiative, and we will continue to expand our outreach to many more schools in the future.”

    The Principal of Agidingbi Junior Grammar School, Mr. O. A. Ojo, commended Jumia for the gesture which he said is focused on increasing access to quality education and complementing the state government’s effort in ensuring that all public schools within the state are equipped with good reading and writing materials.

    “This gesture will have a lasting impression on our current students and many more after them. Jumia’s name will remain indelible in our hearts and the hearts of our students. We thank the management of Jumia Nigeria for this thoughtful initiative,” he said.

  • Jumia eyes largest on-demand platform

    • Firm welcomes SoFresh

    Jumia Food Nigeria said it is working hard to become the largest on-demand paltform in the country.

    Its Managing Director, Guy Futi, who spoke during the unveiling of the partnership of the firm with So Fresh, a leading fresh food chain, in Lagos yesterday, said the firm remained focused on putting efforts into growing the brand and promoting healthy living among Nigerians.

    Futi said: “We remain focused on putting all our efforts into growing the business and becoming the largest on-demand platform in Nigeria.

    “As a business, we are always looking for new ways to serve our customers, such as through a partnership like this. I am particularly excited with So Fresh because this is an opportunity for us to support and sustain healthy lifestyle among Nigerians through the consumption of fresh foods which customers can now order from So Fresh on Jumia Food.“

    Also speaking on the occasion, the Chief Executive Officer, So Fresh, Goke Balogun, said the partnership will help So Fresh leverage Jumia Food’s visibility to grow the brand. So Fresh was founded in 2010 as Fruitivegies, changed its name to So Fresh in 2013 and currently has nine outlets in Lagos.

    “This is a natural partnership because Jumia Food is the leading and most reliable online food delivery platform in Nigeria while So Fresh is the number one healthy food chain in the country. We pioneered the healthy food industry in Nigeria and Jumia Food will help us deliver meals to our customers from the convenience of their homes and offices,” Balogun said.

    He further reiterated that this partnership will reinforce So Fresh’s mission to change the eating habits of Nigerian citizens, inspiring them to live fresh and live healthily.

    Balogun said:  “We will actively continue to drive our expansion across Lagos and other parts of the country and in the long run, this will enable more people to get on the healthy eating lifestyle.

    “We, therefore, assure our customers that we are constantly striving to attain the highest standards in food safety, quality and most importantly customer satisfaction.”

  • Why we listed in New York Exchange, by Jumia

    E-commerce giant, yesterday said the dearth of long term investors in e-commerce business in Nigeria and Africa made it to explore the United States (U.S.) where there is deeper understanding of how the market works.

    Jumia Nigeria’s Chief Executive Officer (CEO), Juliet Anammah, said in the U.S., there are investors prepared to invest and wait for long term returns on investment (RoI), adding that in Africa, there aren’t so many of such. According to her, e-commerce platforms are not reputed to make profit in the short term, stressing that investors in Alibaba had to wait for long term RoI.

    She however did not rule out an African listing, saying that may happen by 2022 when investors must have understood the dynamics of the industry.

    Anammah, who met reporters at the firm’s corporate headquarters in Lagos yesterday, said the company was weighing options – including taking legal action – against Citron Research which released a controversial report last Friday.

    Read more: Jumia grows Q1 profit by 82.3%

    Jumia, on April 12, became the first African tech stock to list on Wall Street and its shares soared as analysts branded it the ‘Amazon or Alibaba of Africa’.

    But the shares fell sharply after Citron Research’s publication which questioned some of Jumia’s sales figures and accused the firm of fraud. The shares have since rebounded.

    Anammah said Jumia was weighing options and would report back to shareholders.

    “We are looking at it (taking legal action). The board is looking at it,” she said, in response to a question from The Nation.

    Anammah the firm against three specific issues raised in the Citron report: fraud involving top Jumia management; recent cases of fraud show heightened risk at Jumia; and that Jumia has allegedly shown a pattern of corporate fraud in the past.

    She pooh-poohed the allegations, describing them as false and deliberately aimed at hurting Jumia.

    Anammah said: “Some recent allegations were made about Jumia on the basis of selected, biased or unverified facts with what appears to be a clear objective of damaging Jumia.

    “We held our earnings call on Monday May 13th and we published our first quarter results, which we are very pleased with, and provided information to demonstrate those recent allegations are wrong.”

    She encouraged the public to download the company’s results, which “are publicly available,” and verify things for themselves.

  • ‘Jumia remains African firm’

    Africa’s largest e-commerce companies, Jumia Technologies, said it remains an African firm, adding that the continent is endowed with a large pool of talented young software developers.

    This followed speculation that the e-commerce company is not for Africa, after Jumia officially announced its listing on the New York Stock Exchange (NYSE) last Friday.

    The Chief Financial Officer (CFO), Jumia Nigeria, Ernest Eguasa who spoke with reporters in Lagos, said every impact the e-commerce company is trying to make is not for Asia or Europe but for Africa.

    “Jumia is an African company. Our customers are Africans and I can assure you that everything we do is for the benefit of Africans and Africans alone. We educate our vendors to make money, including seminars too. Also, the workers are Africans here and in the other African 13 countries and will never go anywhere else. Jumia has invested heavily in tackling major infrastructure challenges including investing in logistics and delivery. It has also developed a proprietary online payments technology.

     

  • Jumia offers 80% Easter discount

    Number one online shopping platform, Jumia, is offering up to 80per cent discount during its Easter sale campaign, which started yesterday and runs till April 21.

    The campaign will be predominantly hosted on the Jumia mobile App, and is expected to drive a sharp upturn in the shopping habits of Nigerians across the country, including those in the far-flung rural areas during the Easter season. There will also be flash sales at up to 50 per cent off on limited stocks daily between 10am and 3pm.

    Its Chief Marketing Officer, Salma Bencherif, said the campaign had been designed to give every Nigerian the opportunity to shop at incredibly low prices during the Easter season.

    “Starting with the treasure hunt at 99.9 per cent off, first, at 12.01am yesterday, for the kick off with Samsung S10 at a giveaway price. The treasure hunt became a tradition now at Jumia, giving the possibility to one winner every day to access top products at ridiculous prices. These treasure hunts will happen daily at 12pm till Easter day; in addition, there will be free shipping nationwide on a selection of items,” she added.

    Some of the product categories that will enjoy this massive discount during the two weeks campaign include: fashion, electronics, appliances, groceries, watches, kids and babies, phones, and computing.

    The firm’s Head of Partnerships, Stanislaus Martins, said: “The products selected for this campaign are in response to our customers’ demand for their favourite products. And we have our partners, such as HP, Samsung, Binatone, Xiaomi, and Mooka, to thank for working with us to give our customers the best prices, amazing deals and unbeatable product quality.”

  • Common Tech mistakes limiting your business potentials

    Your business has big plans for now and the future. You are betting big on technology to take your business to the next level. Unknown to you, it is this same technology that is hindering and preventing your business from attaining its full potential. The interesting thing here is that some of the most common tech mistakes that businesses make are also the easiest to fix. Here are some tech mistakes that are hindering the growth of your business.

    You think you’re smarter than robots

    More businesses every day are jumping on the artificial intelligence bandwagon, and for good reason. AI can help optimize business operations, sift through huge amounts of customer data, and capture information that can help you make better decisions. The robotic takeover of the manual, repetitive tasks of businesses is inevitable. You can use this development to your advantage, or you can attempt to fight off the robot revolution.

    A business like Jumia, Nigeria’s no 1 shopping destination is already taking advantage of the benefits of AI with its chatbot tagged Jumia Bot. The Jumia Bot is the pocket assistant that helps you order food when you are hungry, book a flight or hotel when you want to travel and also assist with your shopping.

    Weak login password(s)

    In this era of online security consciousness and hackers looking for ways to steal information, using weak passwords for your login can put your business in great risk especially if you have customer information on your database. There’s no excuse for not having a more secure login process. You can use two-factor authentication which requires you to use a password to log in as usual, but goes one step further and forces you to confirm the login via a text message or phone call.

    Not recognizing that technology evolves

    Technology is highly dynamic. This means that training within a company must continually evolve. If you don’t focus on keeping up, your business will be left behind. The only way to stay on the cutting edge of technological evolution is to routinely stay updated. Give yourself and your staff as much training as possible, not only on new technologies but on systems currently in use as well. When you accept that you and your business will be lifelong tech learners, you’ll stay one step ahead of the pack.

    No reliable backup

    You should never assume that your backup system is working properly. At least, once each month you should back up a test directory, erase it, and then do a test restore. This will ensure that your backup device is working, but you also need to make sure that the proper data is being backed up.

    Buying cheap tech equipment

    I.T. will cost you a lot of money. In fact, depending on the industry you’re in, tech could be your biggest investment. Cheap, outdated and otherwise unsuitable tech arrangements can cripple your business and cost business owners way more in time, trouble and overall inefficiency. Instead of looking for the least expensive solution, determine what you’re going to need, and then look for the best deals on quality hardware and software.