Tag: King

  • A king and his mother

    A king and his mother

    In the understated grandeur of décor, food and fashion at the high-end Harbour Point event centre in Lagos on Saturday March 23, the Olu of Warri feted his mother who turned 70. But the Ogiame Atuwatse 111 put it in context. It was not just the facility of food, music, dance, the majesty of high society presences. It was about a son honouring a mother, a kingdom appreciating a mother. “God honours honour,” he says in a cadence of a poet.

    His mother, Olori HRM Gladys Duroorike Emiko-Atuwatse, Iye-Olu Atuwatse 111, has lived a life of sacrifice as a romantic, a mother and a queen. If we add what the General overseer of the Foursquare Gospel Church of Nigeria, Reverend (Dr.) Sam Aboyeji, said in a short sermon, she also has shown that virtue as a woman of God. He called her pastor.

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    As a romantic, she abandoned her dreams and career all lined up for her in the United Kingdom to marry then Prince Godwin Toritseju Emiko in Warri. “She gave it all up for her husband.” The story threw my mind back to Hillary Rodham, who, as a young attorney in Washington D.C., was soaring to the top. But she gave it up and moved to rustic Arkansas to marry a bushy-haired young politician, Bill Clinton. The friend who was driving her out of Washington told Hillary that she could still change her mind. Hillary loved the love, and never looked back. Just like the Iye-Olu. Hillary became first lady, senator, secretary of state and almost became president.

    But a new part of the Iye-Olu story is that she is the first to bear that title in 173 years. The last time a mother of a king was alive was during the reign of Ogiame Akengbuwa, who died in 1848. “The same God who made her Olori Atuwatse 11, kept her alive and whole to be elevated to Iy’ Olu Atuwatse 111 (an honour that kept reserved for her for a whole 173 years),” he noted.

    The scene played host to Itsekiri tradition and dance and sartorial designs and colours with inevitable cameos of Yoruba, the Iy’Olu being Yoruba-born. The scene was ornate without superfluity, what Shakespeare would describe as “not expressed in fancy; rich, not gaudy.”

  • ‘We’ll resist order sacking our king’

    ‘We’ll resist order sacking our king’

    Ruling houses and traditional chiefs at Iree community in Boripe Local Government of Osun State have tackled Governor Ademola Adeleke for sacking their monarch, Are of Iree, Oba Ademola Oluponle.

    The governor last week issued a White Paper sacking three monarchs including: Are of Iree, Oba Ademola Oluponle; Owa of Igbajo, Oba Adegboyega Famodun and Akirun of Ikirun, Oba Yinusa Akadiri.

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    The six ruling houses in Iree comprising Olaromoye, Olubounku, Ojo Ayagaga, Oyekun Odofin and Iyohanola with their heads, including traditional chiefs like Asalu of Iree, Taiwo Oguntobi, Oluode of Iree, Oguniyi Ayodeji, Chief Ojomu Ode, Buraimo Taiwo, Apena Agbaye, Ololade Surajudeen, Oluode Oke Aree, Sunday Adeosun and Alagbaa, Arekujo Lateef unanimously opposed the decision of Osun State Government.

    Speaking with reporters, the Secretary of the ruling houses, Gbenga Olatunji, said Adeleke’s decision was politically motivated and would not do the community any good, warning that the action is capable of destabilising peace in the community.

  •  King of kings in Akwa Ibom

     King of kings in Akwa Ibom

    For those who say monarchy is dead because we practise democracy, they should look to Akwa Ibom State, where the contest is not who becomes king but who becomes king of kings. Or shall we say, chief of chiefs.

    The irony is that the chiefs of the ethnic groups of the state, including the Ibibio, Anang and Oron, agreed to an amended law that seeks to place the monarchy in the state on the same pedestal as the major ones in the country, like the Ooni of Ife, Obi of Onitsha, the Olu of Warri, the Sultan of Sokoto or the Etsu Nupe. These are what we call the first-class chiefs in the country.

    Equality of chiefs has deprived the state of a king of such a status. So, the kings of the groups sat together and agreed to a bill that would present the Oku Ibom Ibibio as the first in the state. He actually would be first among equals. It was presented to the governor and has gone through the House of Assembly to become law. Suddenly, there was uproar, especially from some people of Anang, arguing that it was unfair.

    That inspired the stylized indignation of the governor of the State, Umo Eno, and he challenged the chiefs. It was against the background of the 36th anniversary of the state and it was at the church. For emphasis, the most prominent Anang, Senate President Godswill Akpabio, was seated.

    Governor Eno charged those accusing him of imposing the bill as unfair. He fell short of using a word a fire-and-brimstone pastor would deploy. Hear him: “The law that has just been passed by the House of Assembly is not my law. The paramount rulers of this state sat together. I was there in that meeting. I didn’t say anything. They agreed on what that law is.”

    Governor Eno, dignified in his blue suit, addressed Akpabio, invoking the sanctity of the altar on which he stood. 

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    “If any paramount ruler that was there that day … let the paramount ruler say he uttered a voice. The only paramount ruler that raised a voice and said something to add was the paramount ruler of Itu.” 

    He reported that no other ruler of Ibibio, Anang or Oron said anything. He called them “our fathers,” and explained it had nothing to do with favoritism and he had no skin in the fight. 

    Speaking like a pastor, he said he was not interested in the kingdom of this earth, just as Jesus said, “My kingdom is not of this world.” Governor Eno said his hope was in the kingdom of God.

    In a democracy, we always think that everything is about equality. But even monarchs by definition are feudalists. That, by definition, obviates equality. 

    But as we do not have equality in society, so also all monarchs are not created equal. Hence, we have grade one chiefs in the land since the creation of the House of Chiefs in the Bourdillon Constitution at the turn of the twentieth century and first days of colonialism.

    With the Ibibio as by far the biggest tribe of the state, the king becomes by their common consent the king of kings. Or the language of Westminster democracy where prime ministers are first ministers, the Ibibio monarch becomes first king. 

    But he has no powers except those conferred by law that he cannot pass.

    Governor Eno did not ask like a familiar general turned former president who bullied kings in Yorubaland as though they were corporals in a barracks. Governor Eno, who grew up in a barracks, explained that he learned a culture of absorbing everyone as equal. No discriminating tenor for his tenure, he said, unlike the earthy general who thrashes about for respect.

  • Eminent persons for King’s College lecture

    Eminent persons for King’s College lecture

    Minister of Works, Dave Umahi, will  be guest speaker at a dinner to be hosted by King’s College Old Boys Association on September 23 at Civic Centre, Lagos, as part of activities to mark the college’s 114th Founders Day.

    Former Chairman of Nigerian Bar Association (NBA), Olumide Akpata, All Progressives Congress governorship candidate in Rivers State, former Abia State deputy governor, Enyinnaya Abaribe, are among speakers at the Founders’ Day lecture.

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    Chairman of the planning committee, Akpata, said the theme of the celebration is in line with the college’s mission to groom leaders for Nigeria.

     Akpata said the old boys will also be introducing a Careers Day for younger old boys and the school’s 553 students on September 21.

    President of King’s College Old Boys Association (KCOBA), Kashim Ibrahim-Imam, noted the Kingsweek is the highpoint of the celebration every year, while  Founder’s Day marks its  establishment in 1909.

  • A king and his hangman – a fable

    Once upon a time, there lived a king in a faraway land. He was well loved by his people that they desired him to live forever that he may rule eternally. But the king had a small problem, the king is emotionally blank; he could not feel. In other words, he could not understand people laughing or crying.

    He only laughed when he saw people around him laugh and he grew moody and even cried by emulating others. But none of his subjects knew this. Not even his family understood this strange phenomenon. Worse, even the king did not understand he was afflicted with this peculiar disorder.

    Incidentally, only his head guard who doubled as his chief hangman had an inkling of this royal disorder of a strange kind. But alas, Kotukotu, the hangman, totally misread, or shall we say mis-diagnosed the king’s ailment. However, he loved his king so much he would do anything to protect and preserve him. And knowing his Highnesses’ disabilities, or rather believing he knew, he was always on guard to ensure that no one took advantage of him.

    By the call of duty, Kotukotu was an abiding presence in the presence of his majesty. Even when he was removed from the royal presence by some design, he had devised a means of his own to always keep an eye on his principal. He had a hole drilled in the palace’s wall trained at the royal stool. This way, even when he is not within sight, he had the crown in his sight.

    So it happened that each time his majesty frowned – in reaction to the frowning of his subjects before him, Kotukotu took exception to such occurrence. Depending on the size and importance of such a personage, the repercussions were often severe.

    Such a one that brought a frown upon the king’s visage was often circumscribed, sequestered, quarantined or guillotined altogether. In the event that a subject’s head was brought down for the ‘peace’ of his majesty, Kotukotu preserved the prize in a special purpose House of Skulls he made not unlike a yam barn. In fact in his lighthearted moment, he called it a barn.

    So he would keep an eye on the king’s audiences and whoever elicited the slightest frown on the king’s visage was doomed. You were a prisoner or a skull altogether. Through the years, Kotukotu’s ‘barn’ grew large. He was dreaded.

    Ironically, the more the subjects went with frowning visages to the king over strange disappearances and sequestrations, the more Kotukotu’s barn swelled!

    One day, all the subjects marched on the barn and pulled it down. They frowned all day at the harvest… and the king won’t stop frowning… and Kotukotu hugged his sword…

  • ’I’m not crowning anyone king’

    Delta State Deputy Governor Kingsley Otuaro has denied  involvement in the alleged plans by Olaja-Orori (spiritual head) of Ugborodo, Benson Omadeli, to crown himself king.

    Otuaro described the allegation against him by the spokesman of Ugborodo Community Management Committee (UCMC), Alex Eyengho, as baseless.

    He noted that the Ugborodo crisis predated his coming to office, urging the public to ignore the allegation.

    The deputy governor said there was a process before anyone could be crowned king.

    He said: “I am an Ijaw man from Gbaramatu kingdom. I have no hand in the Ugborodo communal crisis. The people of Gbaramatu Kingdom see the Itsekiri of Ugborodo as neighbours and  have lived with them in peace for a long time.

    “History bears testimony that as a person, I, Barr. Kingsley Otuaro, championed peace between the Ijaw and the Itsekiri nation, which includes Ugborodo, during the inter-ethnic Warri crisis that brought peace in 2004.

    “Since becoming deputy governor, I have traversed riverside Ijaw and Itsekiri communities in search of peace, in promotion of Governor Ifeanyi Okowa’s SMART Agenda to attract government attention and investors to the areas, which need peace for development.

    “The unfortunate internal crisis in Ugborodo is known to predate Okowa’s administration. It is, therefore, unfair for anybody to create mischief by accusing Otuaro of being the mastermind of Ugborodo crisis.

    “Those familiar with the method of recognising another king from a kingdom know that there are procedures to be followed and these involve stakeholders. For the avoidance of doubt, there are no moves overtly or covertly supported by Otuaro to make anybody ‘king of Ugborodo kingdom’.

    “While the public is informed to disregard the allegations, I wish to appeal on behalf of the government to communities to pursue peace and good neighbourliness for development.”

  • Community without king seeks Ambode’s intervention

    Community without king seeks Ambode’s intervention

    Hundreds of residents including members of Olofin Royal Family of Isheri-Oke Church in Ikosi-Isheri Local Council Development Area (LCDA), Lagos on Wednesday stormed the Lagos House and House of Assembly to demand for immediate intervention in the prolong “obaship tussle” in the community.

    They said there had been vacuum since the demise of the former king about 18 years ago.

    Government, they said, is yet to install the heir-apparent to the stool despite several appeals and petitions.

    The protesters, led by Lekan Odunsi, accused some influential persons in the government of behind the delay.

    They carry placards, which reads, “All we are saying give us Olofin Chieftaincy,” “Isheri Oke Church deserve a king,” “Governor Ambode Please stop the injustice and give us our throne,” “Commissioner for Local Government and Chieftaincy Affairs, stop embarrassing Ambode’s government.”

    According to Odunsi, a prince in the community: “For 18 years, the government has consistently refused to listen or consider the yearnings of our people’s request for the approval of their chosen monarch notwithstanding judicial and historical facts presented to successive governments.

    “Our long sufferings and oppression became manifest and aggravated in recent time when the family’s Chieftaincy Declaration for the Obaship stool presented a name to the Commissioner for Local Government and Chieftaincy Affairs for the requisite approval.”

    Odunsi lamented that the vacuum had led to the under development of the area because no leader could present their cases before the government

    “We demand that Governor Ambode to use his Executive Fiat to settle the matter,” he said.

    Responding on behalf of Lagos State House of Assembly Speaker, Adebisi Yusuf, assured that the matter would be given speedy attention and appropriate action be taken.

    “I can assure you that we, lawmakers will be thorough in looking at this. The house will set up a panel to investigate the matter and appropriate recommendation will be made and we shall surely invite you back as soon we arrived at a decision,” Yusuf said.

  • Ekwueme: Philosopher and king; visionary and practician….

    To honour him whom we have made is far from honouring him that hath made us.” It was Michel de Montaigne, the 16th French philosopher and writer who wrote those magnificent words. I think and know Dr. Alex Ekwueme as one of those who hath made us.

    Those were my first response and words of acceptance of the request to me that I serve as keynote speaker at the August 24, 2012 international event celebrating 80 years of a great, impactful and purposeful life.

    Ide Alex Ifeanyichukwu Ekwueme, born October 21, 1932, is both philosopher and king; visionary and practician; philanthropist and resourceful role model for millions.

    It remains a great privilege for me to appreciate Dr. Ekwueme — respectfully, to his face and esteemed presence.

    It is a continuation of my trans-generational commitment to appreciate and honour outstanding leaders and persons who continue to make a difference and inspire our commitments.

    What do I say when the man who is older enough to be my father?

    What do I say to a gentle giant whose signature humble personality and mild speaking style stands in contradistinction to the towering strings of Olympian, concrete achievements.

    Yes; I do know that Dr. Ekwueme, recipient of Nigeria’s high national award of the Grand Commander of the Order of the Niger (GCON), lived a quintessential embodiment of public service and living example of an individual — working in cooperation with his wife Mrs. Beatrice Ekwueme– engaged in strategic generosity for almost 45 years!!

    He established the first indigenous architectural firm in Nigeria, Ekwueme Associates, Architects and Town Planners, and improved the face of Nigeria.

    In the arena of politics, he will, forever, be remembered as the man who formally led, through his democratic election in 1979-1983 as Vice President of Nigeria, the most comprehensive reintegration of the Igbo into the geo-political and socio-economic pillars of power in the country.

    Set aside other fanciful claims of that period.

    I do know that VP Ekwueme used his appointment of Mark Okoye as Nigeria’s Minister for the Abuja Federal Capital (with the city then under construction) to empower thousands of the Igbo and other easterners who, today, have become key economic factors in Abuja. Remarkably, Ekwueme does not cite or brag about this critical role. He will not talk about it but I will.

    Again, he is one of those who hath made us.

    Dr. Alex Ekwueme’s philanthropy, relatively and in terms of community impact, compares to the Carnegies, the Mellons, the Gates, Mohameds, Bank-Anthonys, the Buffets, Annenbergs, Mosingers, Ilodibes and many other cheerful givers. More so, for me to capture the modest totality of Ide Alex Ekwueme’s meaningful life will require a special book.

    Dr. Ekwueme was, by no means, perfect; he also had issues where some disagreed strongly with him.

    Permit me to note that our Igbo and Yoruba nativist refuseniks and hardliners dismissed Ekwueme and others such as my mentor the late Dr. Chuba Okadigbo who worked politically with the Sokoto caliphate, Alhaji Shehu Shagari, the Kaduna ‘mafia’ and the northern Nigeria conservative leadership as “sell-outs.” Such arguments still feed some quarters as it did in 1979 through the 1980s.

    As a matter of fact in the early 1980s, while I was a very young staff of the Electronic News Gathering (E.N.G) unit of the Nigerian Television Authority (NTA) Channel 6, Aba, I joined in covering VP Ekwueme and President Shehu Shagari news events in our broadcast area which included the old Imo, Abia, Anambra, Enugu, Cross River, Rivers and Bayelsa states.

    Let me note that Nigeria’s incumbent President Muhammadu Buhari toppled the democratically-elected presidency of Shehu Shagari and VP Ekwueme on December 31, 1983 when Buhari was an Army General; Buhari kept Ekwueme in jail and held Shagari in cordial house arrest.

    Ide Alex Ekwueme values education; got the best, and gave hundreds of scholarships. His own primary school started at St John’s Anglican Central School, at Ekwulobia, a few miles from his hometown of Oko; attended the prestigious King’s College, Lagos; showed such excellence he was given the U.S Fulbright Scholarship; 1955 admitted to the University of Washington where he bagged a Bachelor’s degree in architecture and city planning; a Masters degree in urban planning; from the University of London, he excelled with degrees in sociology, history, philosophy and law; from the University of Strathclyde his Ph.D. in architecture. A well-rounded intellectual, he continued to earn the Bachelor of Law degree from the Nigerian Law School in Lagos.

    At his 80th birthday, I said during my keynote presentation that: “Dr. Alex Ekwueme, you have planted human seeds through large scale scholarships and empowerment of Oko persons and other communities; many will thank you; may be a few will scorn you with their violent ingratitude that the sun and moon you showed them were not bright enough…. No matter what, Ide, your name and legacies are greater.”

    As a chronicler of history, ancient and modern, of current affairs and the business of power for the past 35 years of the Igbo nation, of Nigeria, of Africans and Americans, I can state without any concerns of contradiction that Dr. Alex Ekwueme is among the top 50 greatest Africans of the 20th century!

    Finally, I offer you the gift of the wise words of my Aro elders: Ide, may your lineage endure!!

     

    • Dr. Nwangwu, is the Founder & Publisher of Houston-based USAfrica multimedia network.
  • I’ve been to London to see the King

    Not a few tongues had wagged over the fact that President Muhammadu Buhari was outside the country on medical vacation for weeks on end, and no member of his media team was with him. Many times, we had been confronted by journalists on why we were sitting pretty in Nigeria, while our principal was confronted by severe health challenges in London.

    How did I feel about the situation? I had always told the media, and others who cared to listen, that whoever is on a presidential entourage at any time is the prerogative of the President. In the first 20 months of this administration, the President had made scores of trips, both locally and internationally. There was none, and I repeat, none, in which the media team was excluded. We were always there to keep the world abreast with what the President was doing.

    When President Buhari first needed to travel for holiday and medical attention in January this year, it was deemed a private trip, in which the media was not needed. On such journey, you naturally would need security details, your personal physician, protocol and domestic aides, and those were the ones that went. Media? It depended on the principal. What was essential was that the channels of communication be kept open.

    When the fuss came that the media handlers of the President were transmitting at best third hand information to the public, it did not bother me as much as it did some people, particularly, journalists. The discretion to have anyone with him at a given time was that of the President, and there was nothing anybody could do about it. I was in direct contact with those who were around him, and that was the best in the circumstances.

    When the rumour mill went into overdrive sometime in January that the President had passed on, the first person I called was his personal physician. He laughed, saying nothing of such happened. I was thus confident enough to debunk the malicious information.

    Before he returned on March 10, in what turned out to be the first leg of his medical treatment, President Buhari had spoken with me personally on phone, the details of which I made available to the public. It was sufficient for me.

    The President left again on May 7. I was with him at home till he left for the airport. Information dissemination followed the same pattern as on the first trip. The aides on hand told me whatever was necessary, and I communicated same, never for once making it appear that the information was firsthand. It was the best and the honest thing to do. You work for a straightforward man, it would be a disservice to him for you to begin to spin and bend information. Never!

    Not once did I agitate to visit London to see the President. I was trusting enough to receive whatever information was passed to me, knowing the kind of man we serve. Blessed are those who have not seen, and yet believe.

    A lot of people were using paracetamol for what they considered my headache. They continued to fret that I was not in London, but it didn’t bother me a bit. Ask my wife and children, they would tell you that I am never in unnecessary hurry. I don’t push things, but the lines always fall for me in pleasant places. I have learnt to take all things in my strides, and let the divine powers work out the rest. Some people will erroneously call it a laid back approach, but those who are discerning would see that I had always excelled in whatever I did, physical, professional, spiritual, domestic etc. No need to sing my own praises. Not unto us, but unto Him, be all the glory and praises.

    And then, on Wednesday last week, ‘come came to become’ (apologies K.O Mbadiwe). I received a communication to proceed to London to see the President, along with other members of the presidential media team. To lead the delegation was Alhaji Lai Mohammed, Minister of Information and Culture, while others included myself, Mallam Garba Shehu, Lauretta Onochie, Bayo Omoboriowo, and the Nigerian Television Authority team of Adamu Sambo and Emmanuel Arinhi. Senior Special Assistant on International and Diaspora Matters, Abike Dabiri-Erewa, who was in London on another official matter, eventually joined us to see the President on Saturday.

    Leaving the country through the Nnamdi Azikiwe International Airport on Friday morning, one was as conspicuous as a tiger in a teashop. All that knew me, and saw that I was headed for London, naturally said: “Please give our greetings to Baba o.” They just took it for granted that I was going to London to see the King, and not the Queen this time, as made popular by the pussycat in the nursery rhyme.

    The trip aboard the British Airways Boeing 777-200/300 was pleasant and pleasurable. It was like a whole city in the sky. The Nigerians who saw me and my colleague, Mallam Garba Shehu, onboard, also jumped to the same right conclusion as those at the airport: “Please greet Baba for us o.”

    On Saturday afternoon, we were ferried from our hotels at the appointed time. At Zero Hour, we were at the Abuja House, Nigerian High Commission, London.

    As we strode into the living room, I saw with infinite pleasure, the great object of my mission. Standing tall and ramrod straight was President Muhammadu Buhari, with that ubiquitous smile in place. He was looking a lot better than he had ever looked in the past eight months. My heart leapt for joy, and sang praises to God. Was this not the man they said was on life support machine? Didn’t they say he could neither walk nor talk? But he was welcoming Alhaji Lai Muhammed, and calling him by name. I was next. I shook the hands of the man I had admired since his days as a military head of state, a man I am not ashamed to call my leader and President today, and any day.

    Seated, the President had words for each member of the team, which showed that he had been following events back home very keenly. He commended the Minister of Information and Culture, saying, “Lai, you are all over the place. I see you virtually everyday. You have been working very hard.” Pointing to Abike Dabiri-Erewa, he said, “She is here in her constituency. But me, I am here reluctantly.” We all laughed, and Dabiri-Erewa jocularly issued what you could call a quit notice, saying she didn’t want the President in her constituency again.

    How are you, Mr President?

    “I am okay now. I feel I could go home, but doctors are in charge here, and I’ve learnt to obey my doctors. I’ve learnt to obey orders, rather than be the one giving the orders.”

    If you have met the President personally, he is usually full of wisecracks, and this day was not different. He told us he had enough time to watch television, and commended the NTA particularly, and Nigerian media generally, for bringing him up to speed with what was happening back home.

    He said he had been watching the protests by people who wanted him to return home post-haste, or resign. He mentioned one of the leaders of the protest by name, and laughed. I did not discern any malice in the laughter.

    President Buhari told us he seldom got sick, something he had told Nigerians on March 10, at his first return. When we told him millions of people were praying for him at home, in Africa, and even beyond, I saw the glow in his eyes, and he said :”May God reward them,” after noting that what Nigeria did in The Gambia in January, which forced a sit-tight Yahya Jammeh to quit office, “fetched us a lot of goodwill and latitude.”

    We talked about many issues, some of which are not due for public consumption yet. The President was obviously enjoying our company. Then the State Chief of Protocol, Ambassador Lawal Kazaure, popped up (as he always does) and indicated that the allotted time was over.

    “Oh dear,” the President exclaimed, reluctant to see us go.

    It was time for photographs, and we walked into the garden. The President was spry, as he joined us. Bayo Omoboriowo clicked away, and those were the pictures you have seen. The President even almost sprinted, while going back inside. Omoboriowo captured that rare moment.

    And to the dining room we proceeded. We sat at that famous table, laden with different kinds of fruits; banana, apple, pear, water melon, and many others. It was a setting which a man blinded by bile, and suffused with hatred, had described as a previous fast breaking session at Aso Villa during a Ramadan season. Father, forgive him, for he knows not what he says.

    We ate, heartily. Our appetites had been stimulated by the state in which we met our principal. Wife of the President, Mrs Aisha Buhari, was at hand to attend to us, urging us to eat as much as we wanted. Halima, daughter of the President, as well as Yusuf, his son, were also there.

    It was a pleasure meeting all the presidential aides once again, and we greeted one another warmly: Yau and Lawal (trusted security details), Sunday (the personal cook of many decades), the ADC,  SCOP, CSO, CPSO, the personal physician, Tunde Sabiu, Sarki Abbah, and many others. It was grand re-union.

    Lunch over, the President bade each person goodbye, with a handshake. We said to him, “See you soon, sir.” But when Dabiri-Erewa uttered the same, the President laughed, and declared: “No, we will leave you here, as this is your constituency.”

    The health status of our President, as earlier attested to by Justin Welby, the Archbishop of Canterbury, during his visit, was a testimony to the healing powers of God. This was a man gravely ill, but restored miraculously. It can only be God. In spite of what haters, wailers, and filthy dreamers imagine, and which they spew out, God remains merciful and immutable. He has the final say. If I were a hater, I would repent now, in sackcloth and ashes.

    Yes, I’ve been to London to see the King. The Lion King. But unlike the pussycat in the nursery rhyme, I didn’t frighten any mouse under the chair.

    • Adesina is Special Adviser to President Muhammadu Buhari on Media and Publicity
  • Is the customer really king?

    Is the customer really king?

    The customer is king is a common saying in commerce. Is this real in Nigeria? In this report, Tonia Diyan captures the dilemma of shoppers who found it difficult getting compensation for poor services.

    Most people usually look forward to a wonderful ex- perience anytime they go shopping. But the irony, however, is that this is not often the case.

    For many, the harrowing experience they face at shopping malls literally remians with them for life.

    But why would a seller treat an old or potential customer with disdain knowing that the survival of the business rests with the customer? Simple as this question may be, the answer is not easy.

    Miss Kunmbi Anifowose, a retail consultant, had discovered that, over the years, what shoppers brood about is the violation of trust.

    According to her, a bad return experience can ruin the retailer-customer relationship with their preferred store.

    In Nigeria, most stores do not practise good customer service, forgetting that it enhances sales.

    For Anifowose, customer service shouldn’t end once a purchase is made. It should start the moment a shopper walks into a store whether he purchases an item or not, she said.

    Retailers avoid customers telling them that the transaction between them and the shopper was a failure. Retailers do not like to hear things like ‘I found something better, or a better price elsewhere.’ This is a test for retailers, which, according to findings, they often fail and their businesses suffer.

    Horrible experiences

    A shopper, Miss Rita Okodili,  bought a laptop in Ikeja, Lagos. It turned out that the item didn’t charge very well. She returned to the store where she bought it, having read their return policy of ‘return within seven days and get a product exchange or refund’ which according to her is the attraction for buying. Rita, in her late 20s, lamented that she was offered a four-day repair instead. This made her to abandon the store.

    Many stores have tough return policies . The big problem is, in some instance, a retailer’s reputation as a worthly brand with outstanding customer service sometimes does not match the customer’s experience. Big retailers sometimes fall  short of what the customer expects, and the customer feels disappointed.

    Like Rita, when Tolani Awonuga, another shopper, goes to the mall these days, she walks by a once-favourite store. Why? She wasn’t able to return a gift she once bought without its receipt. Tolani says she shops at stores that will take returns without receipts, but the shop is the only one that gave her a cold shoulder. That’s because, Tolani said, she had patronised the store since its inception and she’d expected that due to her loyalty, as well as the amount of money charged by the store for its items, the retailer would have a more flexible return policy.

    Rita and Tolani’s experience isn’t mere annoyance. It suggests betrayal. Tolani’s long-standing relationship with the store was severed by what she perceived to be a breach of promise, and a sales clerk with bad manners delivering the blow made it all seem very personal.

    “If her sense of fairness hadn’t been violated, she would have happily continued to shop at the store,”  Kunmbi said.

    Noting that retailers are losing customers over restrictive return policies, Kunmbi raised some posers: “Why are they not putting these policies into practice? The answer is that returns are costly, and stores try to control costs by restricting returns.”

    Retail experts have said a simple and easy return policy boosts sales, as shoppers are more willing to make purchases with the knowledge that returning them won’t be a hassle.

    On the other hand, if too many returns are made, it causes havoc to the retailer.

    Authenticity, transparency and “living up to promises” are important values to consumers.

    Retailers use imagery, emotion, and symbolism to craft an enticing image—which becomes the personality of the store. That image is an unspoken promise of a particular  shopping experience. It’s the retailer’s job to ensure that every consumer touchpoint lives up to the promise of a store’s image, including returns.

    Several online retailers have found that it’s wise to be especially accommodating with returns. Some of these stores offer free shipping on deliveries and returns, as well as a return policy that’s as hassle-free as they come. ‘Return in 14 days with labels’ they’ve built a popular business, on the philosophy that frequent returners are also frequent buyers.

    However, experts have suggested few simple tips shoppers can take to minimise the agony of store returns.

    Among other things, shoppers are advised to check the retailer’s return policy before buying an item, particularly when shopping online. It is important to know that discount retailers often do not take returns but will offer a merchandise credit, but not a refund.

    Besides, shoppers are asked to keep receipts, attach to items purchased and not remove tags until he is sure the item is in good condition. It is also important, according to experts, to store all receipts in the same place in case the product is defective. This is because retailers have found that over 14 percent of returns without receipts are fraudulent and are, therefore, requiring receipts for returns.

    Experts said be prepared before bringing in a return. Preparation lessens the likelihood of conflict and speeds up the return process. Item receipt and identity card are important as well as treating the merchandise one is returning to with respect.

    Though shoppers are sure to encounter disrespectful salespeople, especially at commission-based stores, it won’t help to get angry, or be emotional, particularly when the item is not worn or damaged.