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Tag: MTN

  • Niger partners with MTN to provide civil servants unlimited calls for N550 monthly

    Niger partners with MTN to provide civil servants unlimited calls for N550 monthly

    In its bid to cushion the impact of the recent increase in telecommunications tariff, the Niger government has launched launches Closed User Group (CUG) for public and civil servants.

    According to the state Commissioner of Communications and Digital Economy, Suleiman Isah, those who are in the closed user group can call their families, colleagues, and superiors who are within the group for as low as N1 per minute.

    As of recent updates, the average cost of a phone call in Nigeria is around N16.50 per minute due to a 50 percent tariff hike approved by the Nigerian Communications Commission (NCC) as against the previous average of N11 per minute.

    Read Also: MTN commits to sustainability

    The Commissioner, in a statement, said that the state Ministry of Communications Technology and Digital Economy is partnering with MTN Nigeria to make this available.

    “This will allow CUG members to make calls within the group without credit deductions after paying a monthly service fee of just ₦550. This would be deducted from their phone credit, not their salary. Additionally, members can add their spouse(s) to the plan for better connectivity. “

    Isah said that the initiative is open to state and local government civil servants, political appointees, and casual workers, stressing that it is not a forceful initiative, as participation is voluntary.

    He stated that anyone who would want to be included in the plan would need to enroll through the Ministry of Communications and Digital Economy.

    Several of the civil servants have expressed their willingness to participate as they lamented over how the high call tariff is becoming a burden to them.

  • MTN commits to sustainability

    MTN commits to sustainability

    MTN Nigeria has reiterated its commitment to sustainability and addressing environmental challenges and commitment to transparency in managing climate and water-related risks.

    The telco gave the commitment while reacting to its  been awarded a “B-” in Climate Change and a “C” in Water Security by the global Carbon Disclosure Project (CDP).

    The ratings also reflect the company’s continued efforts to enhance its non-financial disclosures and sustainability reporting, demonstrating accountability and progress in its environmental performance.

    Commenting on the release of the CDP scores, Tobe Okigbo, Chief Corporate Services and Sustainability Officer, MTN Nigeria, said: “We are embedding ESG considerations at the core of our operations, in recognition of its critical role in driving long-term value creation for our stakeholders. Our commitment to sustainability is reflected in our actions – from reducing energy consumption, improving energy efficiency, and increasing adoption of renewable energy.

    Also, through our Project Zero initiative, we are progressing in our commitment to reducing our GHG emissions and achieving net zero emissions by 2040. Being scored “B-” in climate change by CDP, a score in the “Management” band is a testament to the progress of our efforts.”

    Read Also: Customs boss accuses companies operating in Free Trade Zone of violating tax laws

    The CDP is a global non-profit that runs the world’s only independent environmental disclosure system. In 2024, 24,800+ of the world’s largest companies across over 90 countries disclosed information through the CDP’s comprehensive framework for measuring, managing, and disclosing environmental impact, enabling informed decision-making and driving sustainable growth.

    MTN remains committed to sustainability initiatives by creating shared value for stakeholders through responsible environmental, social and governance practices/ solutions.

  • That empty apology

    That empty apology

    After slamming a 200 percent tariff hike on its data bundles, mobile network operator MTN has tendered an apology and begged forgiveness from its subscribers.

    Early last week, the network reputed as Nigeria’s largest telecom provider raised the cost of its 15GB data bundle by 200 percent against the backdrop of recent approval by the Nigerian Communications Commission (NCC) for telecom operators to review their tariffs by 50 percent. Under the new template, MTN’s 1.8GB monthly plan now goes for N1,500, replacing the 1.5GB plan that was previously priced at N1,000. The 20GB plan soared to N7,500 from N5,500.

    Following persistent pressure by telecom operators for permisson to raise tariff in line with prevailing market conditions, NCC in January gave the nod for 50 percent hike. The regulator body, in a statement, said the approval was pursuant to its power under Section 108 of the Nigerian Communications Act (NCA) 2003 to regulate and approve tariff rates and charges by telecommunications operators. Network operators had pushed for some 100 percent increase, but NCC said it approved 50 percent taking into account industry reforms that should positively influence sustainability.  Subscriber groups, notably organised labour, protested the approval of tariff increase, but government considered it in the best interest of the sector and stood its ground.

    Read Also: AU endorses Nigeria as AfCFTA Digital Trade Champion

    MTN rammed in a 200 percent hike, though, and later last week apologised to subscribers. In a statement worded in informal conversational tone, the operator acknowledged the frustration of its customers over the ambush tariff increase, and sought to appease their outrage, asking that they “forgive and forget.”

    The statement in pidgin English said: “To our 15G digital bundle lovers, you dey vex. We know. We know how upsetting it must have been to suddenly wake up to a 200 percent increase on your favourite digital bundle. We could share several reasons, and provide explanations, but omo, all that one na story. We don cast. We get it and admit it. Let’s just say na mistake.” It added: “In this love season, don’t stay angry with us. Please forgive and forget. You matter, die, and we will never stop showing you how much. Let’s continue our relationship. Thank you for your understanding.”

    Hardball has been checking since the statement was issued to see whether the apology was meant to translate to a reversal of the tariff hike. Evidence shows the contrary. And so, you could ask what equation represents “forgive and forget” in conventional economics and what value it adds to subscribers when the tariff increase remains in place. By the way, what has happened to regulation, whereby the NCC gave approval for 50 percent hike but MTN imposed an overreaching 200 percent? By its statement, the network appears to have only mocked the helplessness of subscribers and the curious inaction of regulatory authorities.

  • MTN apologises over 200% data price hike

    MTN apologises over 200% data price hike

    Telecom giant MTN has issued a public apology to its customers following widespread outrage over a sudden 200per cent increase in the price of its popular 15GB data bundle.

    The cost of the weekly 15GB plan jumped from N2,000 to N6,000, catching many subscribers off guard and triggering a social media backlash on Wednesday.

    In response to the outcry, MTN acknowledged customers’ frustrations in an informal message shared on its social media platforms. The company assured users that their concerns were being heard and sought to ease tensions over the sharp price hike.

    Read Also: FULL LIST: New price list of 32 MTN data plans

    The post reads: “To our 150 digital bundle lovers, You dey vex. We know.

    “We know how upsetting it must have been to suddenly wake up to a 200% increase on your favourite digital bundle.

    “We could share several reasons, and provide explanations, but omo, all that one na story. We don cast. We get it and admit it. Let’s just say na mistake.

    “In this love season, don’t stay angry with us. Please forgive and forget. You matter die and we will never stop showing you how much. Let’s continue our relationship.”

  • MTN apologises to customers over 200% data price hike

    MTN apologises to customers over 200% data price hike

    Telecom giant MTN has issued a public apology to its customers following widespread outrage over a sudden 200% increase in the price of its popular 15GB data bundle. 

    The cost of the weekly 15GB plan jumped from N2,000 to N6,000, catching many subscribers off guard and triggering a social media backlash on Wednesday. 

    In response to the outcry, MTN acknowledged customers’ frustrations in an informal message shared on its social media platforms. The company assured users that their concerns were being heard and sought to ease tensions over the sharp price hike.

    The post reads: “To our 150 digital bundle lovers, You dey vex. We know.

    Read Also:Tariff hike: NLC asks members to boycott MTN, Airtel, Glo services

    “We know how upsetting it must have been to suddenly wake up to a 200% increase on your favourite digital bundle.

    “We could share several reasons, and provide explanations, but omo, all that one na story. We don cast. We get it and admit it. Let’s just say na mistake.

    “In this love season, don’t stay angry with us. Please forgive and forget. You matter die and we will never stop showing you how much. Let’s continue our relationship.”

  • FULL LIST: New price list of 32 MTN data plans

    FULL LIST: New price list of 32 MTN data plans

    MTN Nigeria has announced an increase in its data plan prices, following the Nigerian Communications Commission’s (NCC) approval of a 50% hike in telecom service costs—the first increase in 11 years.

    The decision to adjust data plan prices comes in response to rising operational costs that have been affecting telecom companies, prompting industry-wide price adjustments.

    Here is the full list of the updated prices for MTN Nigeria’s data plans:

    Read Also: Tony Elumelu Foundation, UAE sign $6m pact to empower entrepreneurs

     As of today, MTN is the only telecom provider to have raised its prices, but Airtel and Globacom are expected to follow suit. This follows the NCC’s approval of a 50% hike in the cost of calls, data, and SMS on January 20, marking the first such increase in a decade.

    The hike is intended to enable telecom operators to continue investing in infrastructure and innovation, which will ultimately benefit consumers with better services and connectivity, including improved network quality, enhanced customer service, and expanded coverage.

  • Tariff hike: NLC asks members to boycott MTN, Airtel, Glo services

    Tariff hike: NLC asks members to boycott MTN, Airtel, Glo services

    The Nigeria Labour Congress (NLC) has asked telecommunication companies to reverse the implementation of tariff hike until a committee set up by the Federal Government completes its work.

    The Congress said that beginning from Thursday, Nigerian workers and other willing citizens should boycott the services of MTN, AIRTEL, and GLO daily between 11:00 AM and 2:00 PM until the end of February 2025.

    The NLC took the decision at the end of its Central Working Committee (CWC) meeting in Lokoja, Kogi State. 

    In a communique signed by NLC President, Joe Ajaero and General Secretary, Emmanuel Ugboaja, the Congress directed all workers and citizens to suspend the purchase of Data from these companies which has also become one of their greatest tools for exploiting Nigerian citizens.

    Read Also; FG to launch national scorecard to track states’ progress on open defecation-free goal

    The communique reads: “CWC demands an immediate reversal of the tariff hike, which took effect today, and insists that the companies revert to the previous tariff until the committee completes its deliberations and reaches a conclusive agreement.

    “As a first step in resisting this arbitrary tariff hike, the CWC has directed that, beginning Thursday, February 13, 2025, Nigerian workers and other willing citizens shall boycott the services of MTN, AIRTEL, and GLO daily between 11:00 AM and 2:00 PM until the end of February 2025.

    “All workers and citizens are urged to suspend the purchase of Data from these companies which has also become one of their greatest tools for exploiting Nigerian citizens.

    “We also demand the repatriation of all funds siphoned out of the country by these companies.

    “If the telecommunications companies fail to revert to the old tariff by the end of February 2025, a total shutdown of their operations nationwide will commence from March 1, 2025.”

    The NLC directed its affiliates to commence immediate sensitisation and mobilisation of their members and the general public within their jurisdictions.

    “All NLC Affiliate Unions are requested to mobilize their members across the country to observe electronic silence during the designated hours.

    “We implore all of our Civil society allies and other interested stakeholders are to join us in making this action effective,” the Congress said. 

    On the tax reform bills, the NLC said: “The CWC also reviewed the ongoing discussions around the Tax Reform Bills being considered by the government. While acknowledging the need for fiscal reforms, the Congress insists that any tax policies must be designed to alleviate the burdens on Nigerian workers and not worsen the existing economic hardship. The NLC shall engage with relevant authorities to ensure that tax reforms are fair, equitable, and worker-friendly,” it said. 

    It added: “The Nigeria Labour Congress remains committed to defending the rights and welfare of Nigerian workers and citizens. The CWC calls on all Nigerians to unite in this struggle against exploitative economic policies and to actively participate in the outlined actions to demand justice and fairness in telecommunications, taxation, and transportation policies.”

  • MTN chairman urges infrastructure to compete

    MTN chairman urges infrastructure to compete

    Board Chairman of MTN Nigeria Communications PLC, Ernest Ndukwe, has called for increased investment in telecom infrastructure to position Nigeria as a competitive player in the Fourth Industrial Revolution (4thIR).

    He gave the advice at the 22nd Annual Lecture and International Leadership symposium of the Centre for Values in Leadership in Lagos at the weekend.

    Speaking as the Keynote Speaker at the event, with the theme “Creating a Competitive Edge in the 4th Industrial Revolution for Telecommunication Infrastructure in Nigeria,” he stressed the urgent need for high-speed internet expansion and regulatory policies that attract investment.

    He noted that while the telecom sector has made progress, Nigeria still lags in broadband penetration.

    According to him, the country has only achieved about 50per cent installed capacity, leaving many urban, semi-urban, and rural areas without access to fast and reliable internet.

    He warned that without substantial improvements, Nigeria risked being left behind in the global digital economy.

    Ndukwe urged policymakers to take a cue from global tech leaders such as the United States and China, where strategic government policies fueled rapid digital growth.

    Read Also: MTN network fluctuations frustrates Nigerians, sparks online reactions

    He emphasized that a business-friendly regulatory environment is essential for attracting investment in fiber-optic networks and high-speed connectivity, which are crucial for automation, artificial intelligence (AI) and other emerging technologies.

    Beyond infrastructure, Ndukwe highlighted digital literacy as a key factor in Nigeria’s digital transformation.

    He cautioned that digital illiteracy is becoming as limiting as traditional illiteracy, calling for the integration of technology education at all levels.

    He also emphasized the need for Nigeria to move beyond being a consumer of technology to actively developing homegrown solutions.

    He further expressed concern over policies at subnational and local government levels, where he noted that some authorities impose excessive levies on telecom operators instead of supporting the expansion of critical infrastructure.

    He urged a shift in mindset, stressing that ICT should be recognized as fundamental to national development.

    Ndukwe acknowledged government efforts to improve education access but noted that the high number of out-of-school children remains a challenge. He stressed that without widespread education and digital training, Nigeria’s workforce will struggle to compete in the Fourth Industrial Revolution.

    Also speaking on the occasion, the Chief Operating Officer, Geoplex, Akintunde Fadare emphasized the importance of telecom investment.

    “As an electrical engineer with a passion for telecoms, I see this as a call to action. There are enormous gaps in the sector, but also numerous opportunities for investment. Telecom contributes 20per cent to Nigeria’s GDP (gross domestic product) which is no small figure,” he said.

    He highlighted that broadband penetration in Nigeria stands at just 42per cent, leaving a significant market open for investors. However, he stressed that without an enabling environment and favorable policies, attracting foreign and local investments would remain a challenge.

    “This kind of forum allows us to send a clear message to policymakers: we need the right legislation to encourage investment. The telecom sector has the potential to transform not just Nigeria but the entire African continent,” he stated.

    He also noted that Nigeria’s large population presents an opportunity to develop a skilled workforce that could serve both local and international markets.

    “If we invest in training Nigerian youths in telecommunications, we can not only develop our country but also export talent to the global market. The language of telecom is the same everywhere—whether in the U.S., Canada, or Europe,” he explained.

    He further stressed the importance of digital connectivity in unlocking remote job opportunities for Nigerians.

    “There are countless remote job opportunities globally, but many Nigerian youths cannot compete because they lack reliable internet access. Imagine being able to work for a U.S. company remotely without leaving Nigeria—this is possible if we improve our broadband infrastructure,” he added.

  • MTN breaks silence on network fluctuations

    MTN breaks silence on network fluctuations

    Following widespread complaints over a major network outage that left subscribers unable to access internet services, MTN Nigeria has issued an official apology, assuring customers that services have been fully restored.

    In a message to affected users, the telecommunications giant stated: “Dear customer, we sincerely apologize for the challenges experienced with internet services yesterday in parts of Lagos State. 

    “This has been resolved, and services are fully restored. Thank you for your understanding.”

    Read Also: MTN gifts Catholic pupils education materials in Anambra

    The Nation reported that the outage, which began on Friday and extended into Saturday, sparked frustration as customers struggled with disrupted communication and financial transactions. Many had taken to social media to air their grievances.

  • MTN network fluctuations frustrates Nigerians, sparks online reactions

    MTN network fluctuations frustrates Nigerians, sparks online reactions

    MTN Nigeria subscribers faced widespread frustration as a major network outage disrupted communication services from Friday to Saturday. 

    The breakdown left many unable to make calls, send messages, or access the internet, affecting both personal communication and financial transactions heavily reliant on mobile networks.

    Irritated customers flooded social media with complaints, with some users expressing their frustrations in creative and humorous ways.

    @nerdy_deb tweeted: “After one week of enabling and disabling airplane mode, I’m happy to announce I’m now a pilot. I want to use this opportunity to thank MTN for their ever failing network; without you, I won’t be what I am today.”

    Read Also: MTN gifts Catholic pupils education materials in Anambra

    @TheKelvinAsaju, quipped: “At this point, I’ve toggled Airplane mode so much, MTN should just hand me a pilot’s license. What kind of useless network is this?!”

    @TheItunuOye added bluntly: “MTN, PLEASE CLOSE DOWN YOUR SHOP & START SELLING IPAPANU.”

    @hafsat_dy, “Am I the only person whose MTN network has been very unbearable since yesterday?”

    @Mazi_OJD wrote, “MTN network is terrible but no one’s issuing a statement cos Nigerians don’t know they deserve accountability for poor service. There’s no light in Kaduna State, and the government isn’t panicking. People are receiving awards. No problem trumps how bad a knock is.”

    @SirDavidBent, “MTN should stop telecommunications and turn their offices to canteens. A rubbish network.”