Tag: PalmPay

Fintech firm, PalmPay, has said it is committed to bridging the gender gap in technology by providing women with digital skills and creating pathways for them to thrive in the world of finance and technology.

Head, Marketing and Communications, PalmPay Nigeria, Femi Hanson who spoke during the second edition of its “PalmPay Purple Woman 2.0 Masterclass” in Lagos, said women have been underrepresented in the tech space, a development he said the company is out to address.

“We recognise that technology is a powerful enabler, and for too long, women have been underrepresented in the fintech and tech industries.

 That is why PalmPay is committed to breaking barriers, providing access to digital skills, and creating pathways for women to thrive in the world of finance and technology,” he said.

PalmPay Purple Woman 2.0 Masterclass, a three-day event, held from March 6 to March 8, brought together over 100 exceptional women aged 18 – 30, selected through a competitive process to receive intensive training in various tech disciplines, and was to mark International Women’s Day 2025.

Speaking on the theme of the program titled” Accelerating the Future of Payments: Women, AI and Fintech, Hanson, said: “Since the masterclass commenced two days ago, we have had over 100 women trained on HR, Data Analysis, Product Management, Software Engineering, DevOps, UX/UI, and Digital Marketing.

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Hanson encouraged participants to leverage the knowledge shared, network with peers, and embrace the limitless opportunities ahead. The training was organized in collaboration with distinguished industry leaders, including Kemi Okusanya, CEO of Hydrogen Pay; Lara Osunsoko, Executive Director, Operations at Stanbic Pensions; and Obianuju Odukwe, Vice President, Digital Ecosystems at Interswitch Group.

On the final day, 10 outstanding participants were awarded six-month internships across various PalmPay departments. The opportunity will allow them to gain hands-on experience and further their skills within a leading fintech environment.

This year’s International Women’s Day, which has a theme “Accelerate Action’ reinforces the significant role of women in the socio-economic development of society. IWD is a day to call for gender parity in line with sustainable development goal (SDG) 5 and honour women for their contribution to the political, economic, and cultural sphere.

A fintech platform in Nigeria, PalmPay, has stressed the importance of physical customer support centres as financial technology takes foothold in the country.

The fintech firm said the launch of its experience center in Lagos is a further demonstration of its commitment to customer engagement and support.

Managing Director at PalmPay, Chika Nwosu, who spoke during the inauguration of the customer service centre in Opebi, Ikeja, said the new office will provide a dedicated space for real-time customer assistance, adding that the center will serve as a hub for seamless issue resolution, product education, and swift customer service.

“At PalmPay, our customers are at the core of everything we do. The launch of our experience center reflects our commitment to deliver more support, more convenience, and more innovation to our customers. This office will ensure that every user has access to personalised support and a deeper understanding of our platform’s offerings,” Nwosu said.

The event, held at the newly inaugurated office, featured a guided tour of the facility along with goodwill messages from partners and customers.

Customers can already access PalmPay’s customer service through multiple support channels including live chat within the app, phone calls, social media and email. With the introduction of the experience center, PalmPay is taking customer service a step further by offering users a physical touchpoint where they can receive personalized support.

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This milestone marks a significant step in PalmPay’s expansion strategy in Nigeria, with plans to launch additional customer experience centers in key states across the country, bringing PalmPay even closer to its users nationwide.

PalmPay was recently ranked among the top three fintech brands in customer experience, earning a score of 81.6 in KPMG’s 2024 West Africa Banking Industry Customer Experience Survey. This recognition further reinforces PalmPay’s position as a leader in the fintech industry.

PalmPay remains committed to fostering financial inclusion by ensuring its users enjoy secure, fast, and convenient financial services. The launch of the office is a step towards strengthening customer relationships and driving digital adoption across Nigeria.

• Motunrayo Akintunde

Nigeria’s Financial Intelligence Unit (NFIU) has partnered with PalmPay, a fintech company, on the security of transactions as digital economy takes firm footing in the country. 

The two organisations gave the commitment during a visit to the Managing Director and management team to the NFIU.

Speaking on the growing prevalence of fraud in the country, Managing Director of PalmPay Limited Chika Nwosu, stressed the need for robust collaboration between fintech companies and government agencies.

 “At PalmPay, we believe that a secure financial ecosystem is the foundation for a thriving digital economy. Our partnership with the NFIU underscores our dedication to supporting Nigeria’s anti-fraud and anti-money laundering (AML) efforts. Together, we aim to ensure a safer digital experience for all Nigerians,” Nwosu said.

Chika also highlighted the significant rise in electronic payment transactions across Nigeria’s financial system, underscoring the importance of proactive measures to address emerging threats.

PalmPay reaffirmed its support for the NFIU’s mission to safeguard the country’s financial infrastructure. The company outlined plans for close collaboration with the agency, including knowledge-sharing initiatives, stakeholder training programmes, and the development of innovative solutions to combat fraud in the digital space.

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Also speaking, NFIU Chief Executive Officer Hafsat Abubakar Bakari, commended PalmPay for its proactive approach to financial security and its commitment to aligning with national and international regulatory frameworks.

She stressed the importance of continuous collaboration between private sector players and government institutions in the fight against financial crimes.

 “PalmPay’s visit to the NFIU reflects its vision of contributing to a secure, transparent, and inclusive financial ecosystem in Nigeria. As a fintech leader, PalmPay remained steadfast in its mission to create a digital economy where trust and security drive growth and innovation,” the fintech company said.

A fintech platform, PalmPay, has bagged the Most Outstanding Fintech Driving Financial Inclusion at the BrandCom Awards 2024, PalmPay.

The award, presented by Brand Communicator, celebrates Palmpay’s remarkable contribution to expanding financial inclusion across Nigeria.

The recognition reflects the company’s commitment to bridging financial gaps and expanding access to reliable financial services for millions of Nigerians.

“At PalmPay, we believe financial inclusion is the foundation for economic empowerment, and we’re dedicated to ensuring that every Nigerian has access to secure, user-friendly, and reliable financial services,” said Hanson Femi, Head of Marketing and Communications at PalmPay.

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“This award highlights the collective efforts of our team and partners who work tirelessly to make financial services more accessible to underserved communities across the country.”

PalmPay’s broad suite of digital offerings includes instant transfers, bill payments, and its newly launched USSD feature, which is designed to make banking easily accessible to all.

Since its launch in 2019, PalmPay has prioritized empowering underserved communities with innovative tools that enable seamless transactions.

Today, Palmpay’s app serves over 35 million users and connects 1.2 million businesses through its network of mobile money agents and merchants, cementing its role as a leader in the Nigerian fintech ecosystem.

With operations in Nigeria, Ghana, Tanzania, Kenya, and key international hubs like London, Hong Kong, Hangzhou, and Shenzhen, PalmPay is continually expanding its reach and impact.

Africa-focused fintech company, PalmPay, has stressed the need for founders within the fintech ecosystem to boost investors’ confidence to drive more foreign direct investment (FDI) across the continent. The company believes that working closely with investors is vital to creating value.

Speaking at the just concluded 2024 Nigeria Fintech Week in Lagos, Managing Director, PalmPay Nigeria, Chika Nwosu said: “The fintech ecosystem is not saturated but founders need to be mindful of building investor’s confidence amid currency devaluation and rising interest rates.

“We have seen that most of the currencies of sub-Saharan Africa have plummeted against the US dollar, including the Egyptian pound, Naira, Rand, Cedi, Congolese franc, and Kenyan shilling.

This devaluation is impacting the value of investments, which in turn, lowers investor confidence and makes it difficult for fintech startups to secure funding.”

Nwosu, who participated in a high-profile panel discussion that had: “Safeguarding the Funding Pipeline for Fintech in Africa” as theme, said founders can mitigate these challenges by diversifying their revenue streams and expanding into multiple geographical regions.

He noted that relying solely on one market can expose companies to regional economic volatility.

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“By entering diverse markets, fintechs can spread their risk and minimize the impact of instability in any single region,” he said.

He gave the example of Palmpay being operational not only in Nigeria but also in Tanzania, Ghana, and other markets.

The 2024 Nigeria Fintech Week held under the overarching theme: “Positioning Africa’s Fintech Ecosystem to Accelerate Growth,” also had a key focus on seeking more investors who see the long-term value of investing in Africa.

The conference brought together industry leaders, policymakers, investors, and innovators to chart the future of Africa’s financial technology landscape.

Also speaking, President of FintechNGR, Ade Bajomo, said: “Investments in the fintech sector in Africa declined significantly, dropping 77per cent to $186 million from $826 million in H1 2023. The number of deals decreased 30per cent year-on-year and average deal size fell to $4 million in H1 2024 from $10.5 million in H1 2023. However, we still have many growth opportunities in the continent.”

The panel session also weighed in on the need for founders to continuously engage with policy makers and regulators to stay informed.