Tag: Service delivery

  • Govt partners CSOs for better service delivery

    Govt partners CSOs for better service delivery

    The Federal Government has urged civil society organisations (CSOs) to provide inputs and suggestions that can help improve service delivery to Nigerians.

    The Minister of Budget and Economic Planning, Senator Abubakar Bagudu, said this yesterday in Abuja at a citizens’ and stakeholders’ engagement forum.

    Bagudu urged CSOs to work with the data supplied by the National Bureau of Statistics (NBS) when gathering information on the government’s policies and programmes.

    The minister said the support from CSOs would assist the government in delivering improved services at the ward level.

    In a presentation titled: The Role of Citizens in the Budget Preparatory Process, the Director-General of the Budget Office of the Federation, Dr. Taminu Yakubu, noted that the Constitution empowers citizens and makes them the ultimate owners of public resources that influence the budgetary process.

    READ ALSO: FULL LIST: World’s best countries for high earners in 2025

    The director general urged fellow Nigerians to take a greater interest in budget implementation.

    He said citizens should not see themselves as mere spectators but as co-owners of the appropriation.

     Yakubu added: “A budget with citizens is the nation’s future.”

    He clarified the simultaneous implementation of the 2024 and 2025 budgets, saying that by extending the lifespan of the capital component of the 2024 appropriation law, both were being operated concurrently.

    The Statistician General of the Federation and CEO of the NBS, Prince Adeyemi Adeniran, advised CSOs to utilise NBS official data when making informed decisions, noting that the data are publicly available.

    The acting Permanent Secretary in the Ministry of Budget and National Planning, Dr. Sampson Ebimaro, said the engagement was a testament to the ministry’s unwavering belief in the invaluable experience and wisdom of the civil society.

    He urged the government to use this in the decision-making process.

    Ebimaro said: “The insights you share, the concerns you raise, and the solutions you proffer will no doubt shape our development trajectory.

    “We are here to listen, learn, and collaborate because we recognise that sustainable development can only be achieved when government policies are grounded in serving the interests of the people.”

    A statement by the Special Assistant to the Minister on Media, Bolaji Adebiyi, said CSO chiefs at the event included Mr. Oumar Ndiaye of Ford Foundation; Mr. Kosisochukwu Umeh of Policy and Legal Advocacy Centre (PLAC); Mr. Eze Onyekpere, the Lead Director, Centre for Social Justice (CSJ); Ms. Alice Adebayo of BudgIT; Dr. Tijani Abdulkareem of the Social Economic Research and Development Centre (SERDC); Mr. Tunde Salmon of the Good Governance Team; and Mr. Uyi Osagie of the Central Results Delivery Unit, Office of the Special Adviser on Policy Monitoring.

  • Firm refleets to enhance service delivery

    Firm refleets to enhance service delivery

    An indigenous Aviation operator, NAEBI Dynamic Concepts Limited is acquiring additional equipment to enhance its service delivery.

    The Company is acquiring Information Technology Tracking Devices , Body-worn Cameras , Control Room complete Facility Rack fitted amongst other support Information Technology Facilities that will capture and relay data for Helicopters flying in and out of Nigeria.

    Mr. Chike Stanley, Managing Director/Chief Executive Officer of NAEBI Dynamic Concepts Limited stated that the move to re-fleet its equipment profile, is part of the Company’s strategy to ensure it achieve its objectives  on job creation and fulfilling its mandate of generating revenue for the Federal Government of Nigeria.

    Speaking on the development, an official of the  Equipment Company in the United Kingdom – Tensor,  Mr Martin Head stated  that its  company is working with Messrs NAEBI Dynamic Concepts Limited and the Federal Ministry of Aviation & Aerospace Development to achieve the tracking of Helicopters in and out of Nigeria from the Control Room.

    He confirmed the reliability of the Equipment describing them as very robust and innovative with a unique software which would aid comprehensive and accurate investigation for the Company’s operations.

    Speaking more on the efforts to consolidate on its service delivery, Mr. Stanley said NAEBI Dynamic Concepts Limited will be acquiring a Mobile Radar to help cover low level flights from 5000 feet above sea level with high density cameras and other technological devices to be deployed to the area. 

    According to him, the thrust is to contribute in increasing the nation’s Gross Domestic Product  through the Ministry of Aviation; creating jobs, and reduce security risks and youth restiveness especially in the Niger Delta Region .

    The NAEBI Chief Executive further revealed that the project scope would assist the Government in collating data on the day-to-day movements of helicopters in Nigeria

    He emphasized that the Company’s operation is playing a huge role in reducing the unemployment rate and lauded the Federal Government for supporting the NAEBI Dynamic Concepts Limited project.

    Read Also: Naebi Dynamic Concept acquires new technology to enhance service delivery

    He also thanked representatives of the Ministry Of Aviation and Aerospace Development, who were part of the entourage to the United Kingdom to obtain first-hand information on the project and process.

    During the meeting, Mr. Christopher Omoaghe, the Special Advisor to the Minister on Special Projects and Duties, spoke on behalf of the Ministry of Aviation & Aerospace Development highlighting the challenges faced by the Ministry , including the provision of incorrect schedules and data, as well as the submission of falsified amounts by operators attempting to bypass the system.

    Also in the entourage were the Director of Corporate Services, Federal Airports Authority of Nigeria, and the Deputy Director Air Transport, Federal ministry of Aviation and Aerospace Development.

    Mr. Stanley applauded the team from the Federal Ministry of Aviation & Aerospace Development, for their involvement in the project, assuring them of the company’s capacity to deliver on the set timelines.

    He said :  “Work has commenced and the current delay is on easy access and compliance.”

    This  he said  would take about three months. As for  the launch of the project, he stated that that it would take about a year for the Control Room be delivered.

    He said :” We intend to train another batch of Helicopter Monitoring Officers (HMOs) in Aviation Security (AVSEC) basic 1, 2, 3, Nigeria College of Aviation Technology (NCAT) and International Civil Aviation Organization (ICAO) courses by the first quarter of 2024, as well as  deploy needed equipment that will enhance efficient navigational services.

    “We believe in the overall success of this initiative and will continue to do all we can while upholding International standard practice in fulfilling our mandate. This is in furtherance of our aim to  to forestall revenue losses .

     “To this end, we began by consulting with stakeholders in the industry, including the Helicopter Operators, Nigeria Airspace Management Agency (NAMA)’s Airspace Managers, Air Traffic Controllers, Executive Governors in the Niger Delta Region and the International Oil Companies (ILOs)/Local Oil Companies (LOCs).

    “He stated that :” We have left nothing to chance in developing this value chain with a series of strategic activities. We have also continued to engage State Government in the Niger Delta Region, having provided and commissioned operational vehicles and a call centre in Port Harcourt International AirPort , General Aviation Terminal Building.

    “In the last three years, we have sustained our operations adding value to the industry with the mandate given us by the Government . We have successfully sensitized the stakeholders and public on the project.”

    He thanked the  Minister of Aviation & Aerospace Development for being forthright and showing the will to reposition the aviation sector to meet with international standards and practice.

    Also, he commended the Minister  for tackling the bureaucracy in the system to fast-track development.

    He expressed the optimism that the company will do more despite the challenges it is facing.

  • Police salary increment and service delivery

    SIR: The long-awaited succour came to the officers of the Nigerian Police as the Federal Executive Council recently approved a salary upgrade to motivate them for improved service delivery. The new package should comfort the officers and make the job attractive for young job-seeking graduates. Sensibly, police remunerations ought to be attractive and inspiring on account of countless hazards related to the job. Without a doubt, the workforce would appreciatively give thumbs up to federal government on the upgrade irrespective of scope.

    If the government would from time to time repeat such actions, the bribery and corruption that thrive in the agency for many decades making it notorious and unappealing to young graduates will come to abrupt end. Thus, the federal government deserves commendation for its sensitivity and understanding; that it is insufficient to noisily charge the police to shun corruption without first and foremost, addressing their plights and their welfare. Amazingly, President Buhari came up with the salary upgrade without oil boom but internally generated revenues that used to be squandered.

    Conversely, it is often said that to whom much is given, from him much is expected, thus, the salient issue is the anticipated new image of the agency alongside target conducts of the officers on account of the new motivating attention. To fire the cartridges straight, would the illegal roadblocks, ridiculous inducements and harassments of citizens that have become trademarks of the agency now become a history following the salary increment?

    Would suspects be treated with dignity and released on bail in line with engraved messages at every police station that bail is free, without illicit financial bargains?  Would the police follow complainants dutifully and ethically as obtainable in other countries to locus situs for inspections, or arrest of suspects without demanding notes either for transport fares, airtimes etc from victims of crime, that are in most cases already counting huge losses? And one more, would the slogan ‘Police is your friend’ remain a myth or translate to a reality in the society?

    By the way, the agency in an ideal world should bear Nigeria Police Service instead of the word ‘force’. A government agency with a mandate on maintenance of law and order, preservation of the peace, prevention and detection of crimes, apprehension of offenders and enforcement of all laws with which it is charged, has no business with application of force. Its cardinal duty is to protect lives and properties. In other societies for example, the police on duty are obligated to extensively direct, guide the public to avoid commission of crimes unlike in Nigeria that some may even hide from view in strategic locations for unaware citizens to commit crimes; for their arrests and illicit deals. In other words, the police statutorily should assist the people to be law-abiding instead of circuitously, looking forward to see them break laws and become preys.

    By the salary increment which is a step in the right direction, there should be some dignity or self-esteem in the personnel to shun some corrupt practices especially roadside peanut-tolls in broad light.

    Regrettably, the good gesture by federal government may not sufficiently address the anomalies or irregularities. The reasons are simple but critical. From investigations, administrative or running costs of police stations are largely borne by Police divisions possibly through proceeds from illegitimate demands from helpless victims. For example, maintenance of patrol vans for operations as well as putting a station to a standard look including providing alternative power to light up stations at night and other miscellaneous bills are taken care of by Divisional Police Officers through ‘harvests’ from subordinates on duty posts.

    By implication, notwithstanding the commendable pay raise, the nuisances may still be existent until the running costs of divisions are legitimately taken care of by government or organizations, perhaps as social responsibilities.

    Such intervention mechanisms will help to adequately reposition the Nigerian Police for optimum outputs and service-delivery.

     

    • Carl Umegboro, Lagos.
  • Premium Pension promises more service delivery

    The Board of Directors of Premium Pension Limited has  held its 59th meeting in Lagos, promising to provide more effective management  of pension.

    Its Chief Executive Officer, Mr. Umar Sanda Mairami, in a statement said the meeting, which is first of its kind outside the corporate head office of the company in Abuja, was held at its Lagos Island regional office in Ikoyi.

    He said the meeting, attended by all members of the board and executive management of the company led by the Chairman Yunusa Yakubu, was geared towards satisfying its numerous customers countrywide.

    He said: “Premium Pension Limited is a licensed Pension Fund Administrator company, which started operations in 2005, with current assets under management (AUM) in excess of N570 billion.

    “We are bringing relationship closer to our clients and providing environment for them to experience our premium services.

    “There is no gainsaying the fact that the business of pension fund administration is delicate and tasking especially with regard to the required technical input.

    “But our capacity and level of preparedness and alertness is not in question. The office of the new Executive Director, Business Development South and Strategy Mrs. Kemi Oluwashina, is also located within the precinct of the Lagos Island regional office.”

     

  • Ecobank, Total partner on service delivery

    Ecobank Nigeria is partnering with Total Nigeria Limited to offer agency banking services at Total filling stations across the country.

    The bank will kick off with 100 stations carefully selected to ensure members of the public can carry out their financial transactions such as deposits, withdrawals and account opening at the outlets known as Ecobank Xpress Points. In addition, transfers to Ecobank and other banks, bill payments, airtime top up with ease in the selected locations.

    Announcing the partnership in Lagos, Executive Director, Consumer Banking, Ecobank Nigeria, Carol Oyedeji said the deployment of Ecobank Xpress Points via Total Nigeria locations is an extension of the bank’s distribution and financial inclusion strategy to take banking service to the doorstep of every Nigerian and African.

    She stated that the outlets will offer convenient and accessible financial services in a cost effective and secure manner. She reiterated that Ecobank is determined to extend the reach of its banking services to customers in remote and rural locations with its agency banking initiative. “To deliver our strategy of reaching 100 million customers by 2020, we have created innovative platforms, products and services, which are already serving a much larger customer base,” Oyedeji explained.

    Total Nigeria Plc’s General Manager Sales and Marketing, Adesua Adewole, explained that: “At Total, the team develops our network of service stations everywhere in Nigeria daily, to bring Total closer to its 200,000 daily customers. Becoming real one-stop shops, our 570 stations offer quality products and services tailored to their needs. She stated that the partnership with Ecobank is an illustration of one of Total’s strategies that will strengthen the cashless initiative of the Central Bank of Nigeria (CBN).

     

  • Restaurant, resort managers assure on service delivery

    Restaurant and resort owners in Lagos State have expressed their commitment to deliver topnotch service to customers as part of adding value to the hospitality sub-sector.

    Giving this assurance recently was the management of 2wenty2 Hospitality And Allied Services Limited Company, which specialises in management and consulting services.

    Yvonne Mordi, a hospitality management expert, who spoke with our correspondent ahead of The Hospitality Industry Conference (THIC), tagged: ‘The New Frontier for Hospitality Enterprises’ scheduled to hold at the Landmark Towers, Oniru, said: “The conference seeks to bring together experts from various sectors to discuss real issues and exchange views on the future of the hospitality industry. It intends to provide a rich platform for growth, development, network and the need to hone the right skills set, and to connect industry peers, educate hospitality entrepreneurs, share ideas, address topics and trends on what’s new and what’s next.”

    Justifying the need for the conference, she said: “Truth be told, the hospitality industry in Nigeria has not been above board especially in the last decade as it has suffered gravely in the hands of unskilled operators and non-professionals who lack the requisite skills and mental perspicacity in delivering excellent services to its starved customers.”

    The keynote speaker for the event is Emmanuel Ele, managing director /chief executive officer,  Regions Hotels Limited and other guest speakers are Moyo Okusanya, director of Marketing, Marriott International Hotels in Nigeria, Florence Olumodimu, founder/consultant, Life Developers Network and  Mordi.

    The panelists include Osaze Osemwegie, Founder/International President, African Networking Hospitality Professionals, Olufunke Adebayo-Oginni, Managing Director, Miclouchris Limited, Ugaze Ude-Kalu, Restaurant Visibility Builder, Founder “Your Foodgeek”, Friday Oyom-Egba, Resort Manager, Jubilee Chalets and  Lauretta Togonu- Bickersteth.

  • Connecting museum for service delivery

    This year’s International Museum Day’s theme: Hyperconnected museums: new approaches, new publics could not have come at a better time than now when museum-going culture in Nigeria has continued to decline.

    The theme is not only a wake-up call for the review of relevant government agency’s policies and relationships with the publics  considering the emerging dynamics, it is also a period for aggressive awareness campaign to educate the publics on the relevance and functions of museum in national development.

    According to statistics, National Museum, Onikan, Lagos, one of the leading museums in the country, recorded 17, 656 visitors in the first quarter of this year, while in 2016 and 2017, it recorded 46,359 and 41,826 visitors. How can these fluctuations in human traffic to the museum be redressed?

    Frontline art collector and Founder Omooba Yemisi Adedoyin Shyllon Art Foundation (OYASAF), Prince Yemisi Shyllon, who chaired the International Museum Day celebration in Lagos, said the government and museum experts have a lot to do in demystifying wrong notions held by many Nigerians that museum is home to objects of idol worship.

    He said people across religion and ethnic divides are preaching on the pulpits, talking from ignorance about what museum is. This, he said, has continued to be on the increase, thus making patronage of museum unattractive to youths.

    “There is so much mystification about what museum is about. Out there in the public, if you ask an average Nigerian what museum is about, he believes you are preserving and conserving items of idol worship. So, you need to do a lot at the museum to demystify what museum is about.

    “People are preaching on the pulpits, talking in ignorance about what museum is about.

    “We have to bridge the gap, the cultural gap between the Nigerian public and what a museum is about. I have been a guest of some museums in the world but I will mention only two in Africa. The museum in Nairobi contains the work of the vice president of Kenya under Jomo Kenyatta. That man led a huge collection of arts that is adorning the national archives of the National Museum of Kenya and they have a fantastic library. The collection of that work attracts thousands of researchers, scholars from all over the world to learn about the culture of the 17 tribes in Kenya, the nomadic Kenyas as well,” he said.

    Prince Shyllon urged management of museums to encourage exchanges of works in National Museum and other museums across the world in order to expose the creative talent of  great artists. This, he said, will educate foreigners especially the West, that ‘we never lived on tress and could create works of art. Within the limit of their exposures, they created objects and celebrated humanities.’

    “Here we have over 40,000 works, representing what our forefathers did as creative minds to represent their glorious beliefs, their spiritual beliefs and to carve works for festivals, for remembrance,ceremonies, naming, and funeral. The collections within this museum are cultural objects within the scope and knowledge of our forefathers and their appreciation of God Almighty within their limited knowledge. Artists create work to celebrate spiritualism, and spiritualism is not religious,” he noted.

    He stressed the need to bridge thegap between ordinary people and what the museum represents, adding that educational activityis another way to encourage museum connection.

    On how to facilitate connectivity in museum, he said: “Museum connection these days is very easy. You don’t need too much money to set up IT interface between the museum and the world. I own an ArtFoundation, which has over five million followers and I only used one staff. You can do same. You don’t need too many people to do this. The IT world is a world that makes it easy for connectivity. Let us explore it. One other way that we can do that is to setup a journal. You don’t need a publishing house to do a journal. You don’t need a printing press. I fund an international journal from my professorial chair at University of Port Harcourt. I fund the OYASAF journal of arts led by Prof Frank Ugiomoh and it doesn’t cost me more than N200,000 in a year. People all over the world are clamouring to write articles and have academic discourses in this journal. You can do it. You can do museum collection with your journal. We must thank the press for what they are doing to ensure museum connection with the public. We are very grateful but you have a lot of work to do, to come closer to the museum and we should work towards new approaches.”

    He however observed that museum is not only underfunded but also notpatronised by both public and government. He stated that government needs to look at the value of museum becauseour culture makes others respect us in the world.

    According to Prince Shyllon, ‘’if you don’t have any cultural identity, you have no claim to any pride in the world. Those objects you see are our claim to civilisation, which showsthat our civilisation predates slavery’’.

    In his goodwill message, Acting Director-General (DG) National Commission for Museums and Monuments (NCMM) Mr. Emeka O. Onuegbu noted that with the constant advancement in information technology, ‘our communications and connections with one another become more complex and diverse every day.’ This, he said, has made museums to be committed to the current trends.

    “In order to enhance the public understanding of, and connection with museums, they have to develop new approaches in interpreting their exhibits and to explore new opportunities through social media to enrich the audience’ viewing experience.  These new approaches will allow them to interact with the exhibits and with one and other,” he added.

     

    He reiterated that museums will redefine its place in the 21st century landscapes, embrace digital tools and technologies to make deeper and more personalised connections with its many audiences and are redefining success as to increase the number of visitors.

    He stressed that as a foremost institution in the business of cultural preservation, promotion and development, the NCMM will not relent in her efforts to tap into this new spirit of hyper-connectivity and new approaches, adding that ‘we will do all in our capacity to be a part of this remarkable innovation.’

    Curator National Museum, Onikan Lagos Mrs. Adeboye O. M who represented the DG, said different spheres of society are experiencing dramatic changes and developmental progress as a result of new technological innovations.

    She observed that as a result of this, to keep up with the pace at which society is changing there is a change in the style and system of service delivery in various museums around the globe. She noted that there has been a pragmatic shift in the modus operandi and visitation of museums globally.

    “If museums must remain relevant in the delivery of their social services to the society, the 21st century museums across the globe must brace-up and embrace new technological innovations. Today, there are new technological facilities designed and in use to carry out museums services effectively more than before. These includes, high-powered camera for capturing of three dimensional collections, remote servicing/global positioning system (GPS) for location and capturing collections/materials imagery without physical contact with the collections…

    “The use of technology devises has brought new approaches, concepts, methodology, ideology and initiative to museums services, which have helped museums across the world to reach out to more audience beyond the usual visiting public. The use of technology facilities has also created a wide gap between museums in the developed countries and museums in the developing countries. This has made museums services in the developing countries slow, difficult in handling tasks and time wasting,” she said.

    Mrs Adeboye, however, lamented that there are museums that with non-functioning web sites and non-availability of multimedia facilities to enhance guided tour in the galleries. To her, this year’s theme for International Museum Day is a wake-up call to museums to embrace the benefits of the 21st century technological development that have changed the phenomenon of museum services.

    Guest speaker Mr Taiye Olaniyi who spoke on Hyper Museum: New approach, New public, the Nigerian experiment said hyper connectivity of the museums can only be attained if and when ‘we all agree to put more energy, exert more creative talents, raise our consciousness and passion for our cultural aesthetics, mobilise and extend frontier of our culture to pollinate and interconnect with those of others and make the world a better place.

     

     

     

     

     

     

     

     

  • ‘I am committed to service delivery’

    The Chief Medical Director (CMD) of the Federal Teaching Hospital, Ido-Ekiti (FETHI), Dr Adekunle Ebenezer Ajayi, has promised that all issues which made the health facility notorious for crises will no longer rear their heads.

    Ajayi said he is bringing a leadership with human face, whereby all workers, patients and community would have a sense of belonging and enjoy peace and mutual respect.

    He addressed reporters at Ado-Ekiti, the Ekiti State capital, shortly after his kinsmen, under the umbrella of the Omo Igogo Progressive Union, held a reception for him.

    He said: “Conflicts are inevitable where you have people. But we are in position of leadership to manage conflicts. By the grace of God, FETHI is redirected now on the path of peace. We are making the people first.

    “My aim is to run a hospital that caters for the people; a hospital that is peaceful and respect others. Everyone will have his or her respect. The welfare of the people will be the focus of our leadership. In place here now is a leadership that has human face for the cleaners, health assistants, junior staff and all categories of staff.

    “I want everyone to know that the teaching hospital is back to life. We are all waiting to serve them. We are being paid to serve them. The doctors, nurses, health attendants and laboratory sciences are waiting for them to come. The taste of the pudding is in the eating. I am sure that by the time they come they will go back and evangelize to them that the teaching hospital is now back to life.”

  • Executive Order boosts service delivery at airports

    The implementation of  the Executive Order on  the Ease of Doing Business has boosted service delivery at airports. The Order, which okays passengers screening through a single window by security personnel, has saved turnaround time for airlines and passengers, reports KELVIN OSA OKUNBOR.

    Passenger facilitation at airports has assumed new dimensions, thanks to the implementation of the Executive Order on  the  Ease of Doing Business signed last May 18 by Vice President  Yemi Osinbajo.

    In the last 10 months, passenger screening, check-in procedures and other processes have taken a new shape – no more lost hours for travellers.

    The Order has not only improved the architecture of security, but also prescribed the terms of engagement of uniformed personnel attached to critical units.

    It requires that staff members on duty should be properly identified by their uniforms and identity cards, while off-duty personnel are expected to stay away from the airport except with  the approval of the agency head.

    According to Osinbajo, aviation security personnel of the Federal Airports Authority of Nigeria (FAAN) should address touting at airports.

    ”All non-official staff shall be removed from the secured areas of airports. No official of FAAN, Immigration, security agency or Ministry of Foreign Affairs (MoFA) or any other agency is to meet any non-designated dignitary at any secure areas of the airport,” The Vice President warned.

    He directed that the approved list of dignitaries to be received by protocol officers should be made available to AVSEC and other relevant agencies ahead of their arrival.

    ”Any  official caught soliciting or receiving bribes from passengers or other airport users shall be subject to immediate removal from post and will face  disciplinary as well as criminal proceedings in line with extant laws and regulations,’’ the Order said.

    Ten months on, passenger processing at airports and other screening procedures have been transformed.

    Investigations reveal that  it  takes less time for passengers and airlines to process check in procedures at the airports for the reworking of security architecture at the departure and arrival wings of the terminal building.

    Besides saving airlines and passengers time, there is a significant reduction in the procedure and processing of flights due to the elimination of multiple tables where passengers displayed either their luggage or travel documents.

    The controversial “Customs Table“ used by airlines have been removed at the Lagos International Airport to improve passengers’ profiling and check-in processes in line with globally accepted operational standards. The development, described as a win-win situation for passengers, airlines and security agencies, is a departure from the past.

    Before the implementation of the Executive Order, a long table was used by Nigeria Customs Service (NCS), National Drug Law Enforcement Agency (NDLEA), Quarantine Service, Nigeria Immigration Service (NIS) and other agencies’ officials  to  allegedly extort money from passengers.

    This table before the implementation of Executive Order was responsible for the unnecessary delays in passengers’check-in, which sometimes ran into several hours.

    In an interview, FAAN Managing Director, Saleh Dunoma  said there was a paradigm shift at the airports since the order was signed.

    Dunoma confirmed that check in procedures and passenger processing had improved

    He said: “Desks that have been there for manual search are no longer there. The checks are being done at appropriate locations and this has created a tidy departure hall.

    “This has improved the ambience of the departure hall.’’

    An aviation security expert,  Group Captain John Ojikutu (rtd) commended the government for the new regulations, noting, however, that there was still room for improvement.

    Ojikutu, who is the and Managing Director of Centurion Securities Limited, said the removal of check-in tables was in line with the agitation by industry experts, who have, for years, called on the government to redesign the security procedure for passengers check-in.

    Also, Dana Air Group Managing Director, Mr. Jacky Hathirami, praised aviation agencies for the commitment they had so far exhibited in implementing the directive.

    He said: “Apart from the fact that aviation industry is critical to the economy, I believe the executive order has removed unnecessary bureaucracies at the airports, provide solutions to a lot of anomalies in the system.’’

    On the impact of the Ease of Doing Business at airports, Akwaaba African Travel Market organiser, Mr Ikechi Uko, commended FAAN for removing the long tables.

    Uko admitted  that passenger facilitation at airports was not only faster, but now devoid of the hassles of multiple screening and checks.

    He said: “It is easier now to go through the airport, though visa on arrival is still not easy as the processes of getting approval for visa on arrival is still difficult.”

    He said there was room for improvement in some areas at the airport like the toilets which he observed are getting cleaner.

    FAAN’s Director of Operations, Captain Rabiu Yadudu told The Nation that the Ease of Doing Business has brought about a lot of efficiency in airport operations and synergy among security agencies.

    He added that the authority is now a subscriber to the Airport Service Quality Programme (ASP) put together by the global regulator, Airport Council International (ACI).

    The programme, he said, uses data gathering to help the agency measure its passengers’ reactions to  improve service delivery.

    He said the Executive Order has broadened the horizon for the airport authority in entrenching safety and seamless facilitation.

    Yadudu said:  “It  provided a template for us  to know how to react to customers and stakeholders and give  us better understanding to serve  better.”

    The new arrangement, he said, had  provided  passengers  satisfaction at airports.

    “This programme is all about gathering data from the incoming and outgoing passengers on all aspects of our operations to help us improve our services through analysis of this data. The ASP is all about efficiency and how we response to passengers stimuli,” he added.

  • NPA trains workers to improve service delivery

    The Nigerian Ports Authority (NPA), has embarked on a capacity building project aimed at developing strategies to make it relevant.

    The project is focused on efficient service delivery, preservation and digital archiving of its achievements.

    A firm, KITTR Consulting, it was gathered, has been contracted to train some NPA workers who will lead transformation.

    Its Lead Consultant, Saada Baba-Mohammed, gave kudos to the Hadiza Bala-Usman-led administration the unique opportunity to enhance the workers’ knowledge of digital preservation and archiving.

    “There is no training which is negative. The project is expected to cover a wide range of areas ranging from communication, documentation and then archiving of document.

    “I believe at the end of the exercise, what they are expected to do is to go back to their respective offices, look at where they got it wrong, and then add value to it, and see how they can move forward in terms of keeping records,”he said.

    NPA’s General Manager, Corporate and Strategic Communications, Abdullahi Goje, said NPA would not only train, but build capacity to improve service delivery.

    He said NPA officials interacted with people from diverse backgrounds, hence, the need for the training to ensure that they added value to the system. He added that facilities had been put in place for the training and the NPA had moved from analogue to digital.

    A Senior Lecturer in Journalism and Communication Studies at the University of Lagos (UNILAG), Dr. Ismail Ibraheem, said constructive engagement with key stakeholders required that NPA embraced the infrastructure and architecture necessary for preserving and archiving of important documents.

    “We live in a brutal and unforgiving world of shared experience accentuated by the pervasive presence of the media and globalisation. It is therefore, imperative to develop as an organisation in the image you want the world to see you. This is why documentation, archiving and digital preservation are imperative,” he said.

    According to Dr. Ngozi Ukachi, the training will enable the NPA to store old materials to meet the needs of information seekers, who want this to be available and accessible on the go in this digital age.

    Stressing that the world  was one huge electronic place, she urged NPA and similar organisations to follow the lead of higher institutions, which had developed repositories for storing digital archived materials.