The Nation Newspaper

Tag: SERVICOM

  • Servicom hails NSITF on service delivery

    Servicom hails NSITF on service delivery

    The Nigeria Social Insurance Trust Fund (NSITF) has been commended for entrenching quality service delivery as a cardinal element in the implementation of the Employees Compensation Scheme (ECS).

    The National Coordinator of SERVICOM, Nnenna Akajemeli who made the commendation while on an advocacy visit to the headquarters of the NSITF in Abuja, commended the current management of the NSITF for the concrete measures it has taken to re-position the agency in the last one year.

    Stating that an optimally functioning SERVICOM Department in every organisation was the fulcrum of efficient management, Akajemeli called for adequate training and equipping of SERVICOM staff for a resourceful discharge of duties.

    In a statement by the General Manager, Corporate Affairs, NSITF, Nwachukwu Godson, she said: “The SERVICOM unit is the foot soldier and the eyes of the management in all aspects of customer service and should therefore be given the needed tools for the delivery of target goals.

    “The need to strengthen the capacity of the SERVICOM Unit and desk officers through SERVICOM Institute trainings to effectively carry out its functions in line with the NSITF’s mandate cannot be over-emphasised. This will equip them with pre-requisite knowledge, skills, and attitudes and ensure sustained service improvement.”

    She commended the NSITF for winning the 2024 NECA Award on Best Service Delivery.

    Managing Director of NSITF, Maureen Allagoa, said the agency prioritised effective service delivery and customer satisfaction in its efforts to expand the frontiers of the Employees Compensation Scheme, noting that the agency has seventy functional SERVICOM desks across its regional and branch offices.

    She said: “We acknowledge fully that it takes a happy internal customer to make a satisfied external customer, which is why we prioritise our staff welfare to motivate them to go the extra mile for the satisfaction of our external customers.

    “We have achieved this much on service delivery through tenacious efforts and pursuits, fulfilling almost 100% of our customer service charter, while reviewing them to meet the desires and aspirations of our teaming customers.

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    “We are working to improve our processes with our ongoing digitalisation and automation project, E-NSITF, and the Employer Self Service Portal (ESSP), which is aimed at improving the ease of doing business by enabling our customers to apply for our services from the comforts of their homes or offices using their mobile devices. This innovation will impact positively on our certificate application process, claims processing, as well as the payment of contributions and other services.

    “This would no doubt improve customer satisfaction and guarantee better, effective, result oriented service delivery, which is the goal of Servicom.”

    Allagoa added that as part of the Fund’s 2024 strategic direction, plans have been concluded for the creation of new branches and service centres to bring services closer to the customers, noting that “this will improve customer satisfaction and guarantee better, effective, result oriented service delivery which is the goal SERVICOM.”

    Also on hand to welcome the national SERVICOM delegation were the NSITF’s Executive Director of Operations , Modu Gana, Finance, Adegoke Adediji and Administration, Prof. G.O.C Okenwa.

  • SERVICOM honours 29 FUTMinna workers

    THE SERVICOM unit of the Federal University of Technology (FUT), Minna has honoured 29 members of  staff who distinguished themselves with exceptional achievements and behaviours within and outside the university.

    Three professors were among those honoured during the award held at the Carry-on lecture theatre of the main campus of FUT Minna.

    Prof Huseeni Maku (Department of Biochemistry), Prof Abiodun Aibinu (Mechatronics engineering) and Prof Lawal Sius (Mechanical Engineering) won the awards for invention/innovation/grant winners.

    Samson Hiya and Aliyu Mohammed of the university’s security services won awards for integrity and honesty while Maikudi Basaba, Baba Tachi, Justina Oyaluna, Shachia Tersoo, Blessing Salihu and Aliyu Iwa won awards for dedication to duty.

    Others won various categories of awards.

    The Focal Officer of SERVICOM Unit of the FUTMinna, Prof Adamu Yusuf, said the unit would not relent  in its efforts to make service delivery system in the university more efficient, transparent and accountable.

    He added that the complaints and redress mechanisms in the unit had been upgraded to the level that students and staff now see SERVICOM as the last resort whenever their rights are violated.

    The Vice Chancellor, Prof Abdullahi Bala, congratulated the award recipients, saying that the university remains the most highly rated in Nigeria in terms of ethics of SERVICOM.

    He said the unit had been empowered to monitor and evaluate service delivery in the university, pledging the unreserved support to the unit for the implementation of the institution’s service charter.

  • Lagos CBT centres ready to conduct UTME – JAMB

    The Joint Admission Matriculation Board (JAMB) says the 78 accredited Computer Based Test (CBT) centres in Lagos are fully ready to conduct the Unified Tertiary Matriculation Examination (UTME) starting from April 11.

    Mr. Babatunde Bamisaye, Coordinator JAMB Lagos office, said this in an interview with the News Agency of Nigeria (NAN) in Lagos on Tuesday.

    He spoke on the sideline of the matriculation of newly admitted students at the Federal College of Education (Technical), Akoka, Yaba, for the 2018/2019 academic session.

    According to him, as far as Lagos state is concerned, as at today, we have 78 accredited centres and all of them are fully ready with their personnel on ground.

    READ ALSO: Varsity matriculation exam now April 11

    “The board had visited the centres and certified them technically fit to conduct the examination.

    “The Lagos office of the board had also been able to resolve complaints brought before it by intending candidates as the Servicom and Public Relations division of the board was dedicated to treat such cases.

    “We have been solving their problems and maybe one or two problems we are unable to solve locally, we refer it online to the head office for necessary attention,” he said.

    The coordinator, however, warned candidates not to attempt to bring items such as glasses, scientific wrist watches that were banned by the board to the examination premises, saying that they were unacceptable.

    “This is already a law pronounced by the JAMB Registrar, Prof. Is’haq Oloyede and anyone caught with such items will be sanctioned.

    “Except for special cases, such as recommended eye glasses proven beyond doubt that would be understandable,” he said.

    Bamisoye also advised parents to keep off the examination centres because their coming would add no value to the conduct of the examination, but may rather hinder its success.

    “What parents need to do is to get their children prepared, give them transport money and allow them to go and write their examination, after which they return home,” he said.

  • We’ll ensure improved services across MDAs-SERVICOM

    Service Compact (SERVICOM) says it will not relent in ensuring adequate service principles and core values aimed at improving service delivery in the country’s Ministries, Departments and Agencies (MDA’s).

    Mrs Nnenna Akajemeli, Chief Executive Officer (CEO) of SERVICOM, made the assertion a keynote address presented at the 5th Stakeholders Forum of the Federal Airport Authority of Nigeria (FAAN) on Monday in Port Harcourt.

    Akajemeli, represented by Mrs Stella Benson, a SERVICOM officer, assured Nigerians of SERVICOM’s readiness to pursue values aimed at ensuring world class services across Nigerian MDAs, including the airports.

    She therefore, charged airport staff, especially the Customer Service Department across Nigerian airports to rise up to the challenge of repositioning services inline with world class standard.

    “As foot soldiers of service delivery in your departments, you should therefore, not relent in adopting and implementing service standards, principles and core values that will drive service delivery processes,” she said.

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    Commending the current leadership of the Customer Service Department of FAAN led by Mrs Ebele Okoye, Akajemeli said Okoye’s leadership initiatives had led to a more rewarding staff/customer relationship and improved services.

    In the same vain, Mr Saleh Dunoma, Managing Director, FAAN, represented by the South-South/South-East Regional Manager, Mr Afolabi Ojo, thanked SERVICOM for their initiative and promised to sustain achievements of the customer Service Department.

    He said that the stakeholders forum has created an opportunity for FAAN to evaluate, analyze and improve on services to air travelers as well as other airport users.

    On her part, Okoye, thanked the participants, adding that the forum had availed FAAN the opportunity to know their challenges in terms of service delivery and had helped the it proffer ways for improvements.

    “The aim of this forum is actually to get relevant stakeholders together to chart the way forward and to achieve better service delivery system and the bottom line is that we now have improved services,” she said.

    Okoye promised that the initiative would be sustained as they were poised to ensure world class services across our airports.

  • Company constructs classes, library for college in Kano

    The Kano State Government has inaugurated a block of eight classrooms and a library constructed by Nigerian Breweries, makers of Maltina, at Government Technical College, Gwale in Kano metropolis.

    Gov. Abdullahi Umar Ganduje, represented by the Secretary to the State Government, Alhaji Usman Alhaji, at the ceremony on Friday, commended the company for the gesture.

    Ganduje called on the well-meaning Nigerians and corporate bodies to emulate the gesture for the development of the education sector.

    The Managing Director, Nigerian Breweries, Mr Jordi Borrut, said that the project was part of the company’s commitment in partnership with the state government to support the education sector.

    “We believe these infrastructures will improve the standard of education in schools and complement government’s efforts in the provision of basic, qualitative and affordable education in a conducive learning and teaching environment for students and teachers in order to build our future leaders,’’ he added.

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    The Permanent Secretary, SERVICOM Directorate, Alhaji Abdullahi Musa, said the project came to reality due to the efforts of the directorate of ensuring that individuals and corporate bodies discharge their corporate social responsibilities to the state.

    Musa thanked the state government for allowing the company to execute the project and Dorayi Babba community for donating a piece of land to the school for the project.

  • ‘SERVICOM is to re-evaluate MDAs to check level of compliance’

    SERVICOM is to re-evaluate Ministries Departments and Agencies (MDAs) to check the level of improvement in service delivery, Mrs Nnenna Akajemeli, national coordinator of the service has said.

    Akajemeli spoke with News Agency of Nigeria (NAN) on yesterday in Abuja.

    She said the re-evaluation was necessary to check the level of improvement in service delivery and find out if MDAs adhered to SERVICOM’s recommendations.

    “From evaluation, we submit reports to the management of the MDAs and then make recommendations on ways to fill in the gaps discovered.

    “In the cause of submitting reports, issues may arise and some of these issues borders on training, decentralisation of their processes and reducing number of days for accessing specific services.

    “These are the things we go back to check from time to time and it’s a continuous process and we track progress for sustained improvement”, she said.

    She added that some of the organisations were referred to the SERVICOM institute for service improvement training, but if they can’t make it to the institute we go to their offices and train them.

    The MDAs evaluated in the past were government hospitals, National Agency for Food and Drug Administration and Control(NAFDAC), National Open Universities of Nigeria, Federal Airport Authorities (FAAN), among others.

     

  • SERVICOM calls for training of flight announcers for audibility

    The National Coordinator of Service Compact (SERVICOM), Mrs Nnenna Akajemeli, has called for the training of flight announcers at Nigeria airports to ensure clarity and audibility to boost service delivery.

    Akajemeli made the call while presenting the Servicom Compliance Evaluation Reports of Seven Evaluated airports to the management of the Federal Airports Authority of Nigeria (FAAN) in Abuja.

    The Servicom boss, who gave FAAN pass mark in their service delivery, noted that customers usually miss their flights due to inaudible announcements of flight schedules at the airports.

    She said the airport was the image making window of the country and it was important to put our best foot forward.

    She added that the toilet facilities were not clean and inadequate and that trolley charges should be made clear to stop extortion of customers by touts.

    “FAAN should ensure that bold and adequate signage were provided to guide customers in accessing services easily.

    “More number of toilets should be provided and kept clean at all times. In addition to announcements in English, information should equally be provided in Pidgin, Hausa, Igbo and Yoruba.

    “More working tools and facilities should be provided, e.g scanners and X-ray machines as well as public address systems and flight information display system,” she said

    Akajemeli also called on FAAN authorities to address human trafficking, which she said was majorly done through the airports.

    FAAN Managing Director Mr Saleh Dunoma, thanked Servicom for the assessment, saying that the report would enable them to improve their services.

    Dunoma, who was represented by Capt. Rabiu Yaduda, acknowledged that the accent of the announcers were fake and that immediate measures would be taken to address it.

    “The accent is very artificial, we need to appreciate our accent as Nigerians and be proud of it. The scores given to us by Servicom is not good enough, we need to improve, other airports are getting 70 per cent and that should be our goal.

    ” We will use your report as a guide in addition to what we have to improve in our airports and meet up with world standard,” he said.

     

     

     

  • Abia HOS urges revival of SERVICOM units in MDAs

    Abia HOS urges revival of SERVICOM units in MDAs

    Dr Vivian Uma, the Abia Head of Service ( HOS ) has directed Ministries, Departments and Agencies in the state to quickly revive their Service Compact  ( SERVICOM ) units.

    Uma, who gave the directive on Tuesday in Umuahia when he paid an unscheduled visit to the new and old state secretariats, also said that such units should be established where they did not exist before now.

    According to him, SERVICOM units help government offices to get spontaneous feedback from the public for improved service delivery.

    Uma stressed the need to reinforce workers obligation to fill attendance and movement registers while at work daily.

    He also directed that attendance registers be closed by 8:45 a.m. each working day and expressed displeasure over poor resumption of workers after the public holidays.

    He urged heads of MDAs to ensure that all annual leave rosters did not extend beyond November in line with Abia State Civil Service rules.

    Uma commended Dr Okezie Ikpeazu’s government for its unwavering commitment to paying the salaries of civil servants in the MDAs up to December 2017.

    He further urged workers to shun lateness to work and other acts inimical to the growth of the civil service.

    Meanwhile, Mr Iyke Odoemelam, the state Director of Information, Mr Okala Uduma, the Director of Civil Engineering, Ministry of Works, and Mrs Uzoamaka Ujah of the Ministry of Health, in separate remarks, pledged their unalloyed support to government.

  • Exam malpractice: FCE Pankshin expels 9 students, rusticates 1

    Exam malpractice: FCE Pankshin expels 9 students, rusticates 1

    The Federal College of Education, FCE Pankshin, Plateau, has expelled nine students and rusticated one for various examination malpractices, the Provost, Dr Amos Cirfat, has said.

    Cirfat disclosed this to the News Agency of Nigeria (NAN) on Wednesday in Pankshin. He expressed concern over the level of students’ involvement in examination malpractice.

    He said that the college had “zero tolerance’’ for any form of examination malpractice. The provost said that some students were caught red-handed engaging in exam malpractice during the semester examinations.

    He said that three under graduate students and seven NCE students were involved in the act and were investigated, interrogated and recommended for punishment by the Examination Malpractice Committee.

    “The Academic Board at its regular meeting held recently approved the punishments meted to the affected students to serve as deterrent to others.

    “The only rusticated student (200 Level) is to miss one academic session (2017/2018) with all his papers cancelled and he is expected to resume in the 2018/2019 academic session to continue with his studies, ’’ he said.

    Cirfat said that the management of the college had given students and Academic and Non-Academic Staff the leverage to report any wrong doing or behavioral misconduct to the examination malpractice committee and SERVICOM Office for appropriate action.

    He warned both students and staff of the college to uphold high sense of moral discipline toward collective efforts at making the college one of the best in the country.

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  • SERVICOM tasks OSGF staff on efficient service delivery

    SERVICOM tasks OSGF staff on efficient service delivery

    Mrs Nnenna Akajemeli, National Coordinator, SERVICOM, has urged departments and agencies under the Office of the Secretary to the Government of the Federation (OSGF) to ensure effective service delivery in the country.

    Akajemeli made the call in a statement signed by Patience Musa, Public Awareness Manager SERVICOM Office on Tuesday in Abuja.

    She said that demonstrating efficiency in the business of government would ensure citizens satisfaction with public service.

    She noted that it was the responsibility of public servants to ensure efficiency in government business through continuous service improvement and adherence to service standards.

    “The essence of governance is to ensure that its citizens receive quality service rendered through its organs.

    “And the effectiveness or impact of this service is determined by the satisfaction level of the people it serves,” Akajemeli said.

    Dr Roy Ugo, Permanent Secretary, OSGF was also quoted as saying that a lot of activities have been approved for SERVICOM under the Reforms Coordinating Unit to boost staff morale, enhance their productivity level and increase service delivery.

    “Service delivery is the only way forward and definitely citizens cannot be happy with poor service, so all agencies must ensure effective and efficient delivery of public service.”

    Mr Danjuma Usman, Head of Operations in the SERVICOM Office, said service delivery processes of MDAs must be citizen focused for enhanced citizens’ satisfaction.

    NAN