Tag: Subscribers

  • MTN launches proposition for Christian subscribers

    MTN launches proposition for Christian subscribers

    As part of its effort to ensure that its Christian subscribers get connected to their faith on daily basis, especially during the Lenten period,  MTN has rolled out various life-enriching and spirit-filled Christian Value Added Services (VAS) offerings.

    These offerings according to MTN will enable Christian faithful have easy access to daily devotionals, Bible quotes, children prayers, sermons, songs, prayers, prayer points, hymns, callertunez and other spiritually uplifting content, that will keep them connected to their faith on a daily basis.

    Its Chief Marketing Officer, Mr. Olubayo Adekanmbi, explained in a statement that the strategic crux of the initiative is aimed at uplifting and encouraging subscribers to get closer to God through the company’s bold new digital Christian VAS.

    He said: “We are committed to the total well-being of our customers as we strive to make their lives better through our propositions, products and value-added services.

    “The MTN Christian Service provides subscribers with life-changing prayers and prayer points from anointed men of God; prayers for children, inspirational messages from spiritual leaders, daily bible verses, praise and worship songs, hymns, Christian Callertunez and other spiritual-enriching contents to keep us in-tune with God every day. Subscribers can access these offerings by dialing 797 on their mobile phones and follow the voice prompt.”

    On its importance, Adekanmbi said: “This is a way of showing our commitment to our esteemed customers of Christian faith, by connecting them at this period of spiritual reflection and appreciation for the sacrifice Jesus Christ made on the cross of Calvary (laying down his life for mankind).

    He went further to state that the company will continue to go the extra mile in providing exciting innovative initiatives geared at enhancing its customers’ whole new digital experience, while encouraging them to be better in their various fields of human endeavour.

    MTN Nigeria, last year sponsored 20 of its Christian subscribers across the country to Jerusalem on pilgrimage. This is as a result of their subscription to various MTN Christian services.

  • Cloudy horizon for telcos, regulator, subscribers

    Cloudy horizon for telcos, regulator, subscribers

    Amid the monetary policy and dwindling oil revenue, things may be tough for the telecommunications sector in 2015, reports LUCAS AJANAKU.

    These are certainly not the best of times for the country. The prices of crude oil in the international market, Nigeria’s economic mainstay, have witnessed an unprecedented dip of more than 40 per cent in so short a time. There appears to be no end in sight to the woes of the economy as the oil cartel to which the country belongs, the Organisation of Petroleum Exporting Countries (OPEC), has refused to bow to pressure to cut supply to ease the pressure on demand.

    Nigeria’s national currency, the naira, has been on a free fall after the Central Bank of Nigeria (CBN) had frittered away the national foreign exchange (forex) reserves in a most unsustainable attempt at defending it. At his wit’s end, the CBN Governor, Godwin Emefiele announced the devaluation of the naira by eight per cent.

    The apex bank also directed that all importations involving electronics, finished products, information technology (IT), generators, telecommunication equipment, and invisible transactions would henceforth be funded from the interbank foreign exchange market only, a development telcos say will hurt efforts at expanding capacity by unwittingly increasing cost.

    Its Director, Trade & Exchange Department, O.I. Gbadamosi, via a circular to all authorised dealers, said the policy was to maintain the existing stability in foreign exchange market and strengthen the various policy measures, already initiated by the CBN.

    He said: “The importation of electronics, finished products, information technology, generators, telecommunication equipment, and invisible transactions importations shall henceforth be limited to the interbank market only.”

    The telecoms industry thrives on importation of most of its inputs. The naira devaluation will inevitably put more pressure on the ability of the operators to expand capacity and upgrade existing infrastructure.

    Executive Vice Chairman, Nigerian Communications Commission (NCC), Dr. Eugene Juwah, said to get a seamless, hitch-free service delivery in the country, between 70,000 and 80,000 base transmission stations (BTS) would be required. Currently, there are about 29,000 BTS serving both the licencees of the four global system for mobile communication (GSM) and one code division multiple access (CDMA) operator.

    With this scenario, quality of service (QoS) is expected to dominate the telecoms space once again this year. This is because the operators will not be able to grow their network while the quest for subscriber acquisition will continue.

    Country Manager, Ericsson Nigeria, Kamar Abass said it will be a dangerous precedent for any regulator to attempt to bar any operator from taking more customers onto its network. NCC agrees no less as it has insisted that at the core of its mandate is telecoms access provision to all.

    Customers Service Executive at MTN Nigeria, Akinwale Goodluck said the directive of the CBN will only worsen the woes of the industry. For one, about 80 per cent of the cell sites across the country run on generators as major source of power while power from the national grid is stand by. Generators, IT equipment and telecoms equipment are among the list of items the CBN has prohibited from direct importation except via interbank foreign exchange market only. Goodluck argues that going through the interbank forex market will add between six and seven per cent to cost. The government’s policies are bound to impact negatively on service delivery and put the regulator once again on the spotlight as it will be helpless.

    Chief Executive Officer, MainOne Cable Company Nigeria Limited, Ms. Funke Opeke said both the telcos and the consumers are unwittingly under pressure arising from the currency devaluation.

    Opeke who was former Chief Technical Officer (CTO) of MTN Nigeria spoke on the sideline at a telecoms forum in Lagos, said: “Well the declining value of the naira is definitely putting pressure on margins for telecoms operators. As you know, a lot of the technology inputs into the sector are imported, so they are dollar-denominated and most operators have long term supply service contracts.”

    According to her, with these supply service contracts entered into on a long term basis and the “value of your naira receivables against the dollar not at par puts a lot of pressure”.

    She said consumers will also feel the pinch of the inflationary trends as they would not have so much disposable income to spend on telecoms.

    “So, it is a two-sided equation. I think we are all hoping that there will be additional stimuli instituted by the government to try to advance the economy a little bit faster to stimulate spending in all the sectors aside from oil so that the economy can quickly recover,” she said.

    On whether a sustained unease on the economy could ultimately dovetail to an increase in telephone end user tariff, she said it was too early for any operator to contemplate that as all the telcos would strive to avoid that.

    She said: “I think its early days. Given where the industry is, everyone will like to avoid that (tariff increase) because in an environment where consumers are also under pressure, they can least afford those increases. But perhaps for us as Nigerians, it is also an opportunity to look at other areas where we can grow our economy and add value and provide services out of Nigeria on a global basis and to earn revenue andforeign exchange. There are other economies in the world that have done that successfully and we really need to be more aggressive in trying to push for new frontiers in our economy.”

    One other issue that may take front burner this year is the propriety or otherwise of compelling the four major carriers-MTN, Airtel, Globacom and Etisalat, to list on the Nigeria Stock Exchange (NSE) to allow for their broader ownership by the citizens and share in their annual huge profits, most of which are repatriated to South Africa. Nigeria remains the cash-cow of MTN while the country contributes immensely to the African operations of Bharti Airtel.

    All the four except Globacom are listed in Johannesburg Stock Exchange, The Stock Exchange, Mumbai (BSE), Delhi Stock Exchange (DSE) and the National Stock Exchange (NSE) all in India and Abu Dhabi Securities Exchange in the United Arab Emirates (UAE) respectively. In spite of these, there is no law barring them from cross-listing their shares in Nigeria.

    Coordinating Minister for the  Economy and Minister of Finance, Dr. (Mrs.) Ngozi Okonjo-Iweala, last year said  government,  the Securities and Exchange Commission (SEC) and the NSE had set-up a working group that is in discussion with big firms such as telecommunications, consumer goods, as well as oil and gas to list on the bourse.

    She said: “We are already talking with the Minister of Communication Technology, with the DG SEC and the CEO of NSE. We actually have a working group that is talking to big companies-MTN, and other telecommunications, consumer goods, industry and others. Even the power sector, oil and gas, we are trying to persuade them to list because this is the way we can deepen our capital market.”

    She said although the government was exploring the option of incentivising the telcos to encourage them to list on the local bourse, the government would resort to other measures to get the companies listed if  the persuasive measures failed to take them to the floor of the NSE.

    The Chief Executive Officer, NSE, Oscar Onyema said the bourse is making progress in its bid to get the carriers listed in the country.

    Onyema told Bloomberg that discussions “have moved from them (the telcos) not wanting to list, to them looking at how to deal with the issues that would make it unattractive to list.”

    He said the NSE is “gaining traction,” in trying to entice more firms to place initial public offerings (IPOs) to reflect the health of the economy. He spoke on the sidelines of the World Federation of Exchanges (WFE) in Seoul, Korea.

    Minister of Communications Technology, Dr. (Mrs) Omobola Johnson said the telecoms sector now contributes about 9.5 per cent to the nation’s gross domestic product (GDP). According to the rebasing of Nigeria’s economy, the telecoms sector is a major contributor to the GDP.

    Onyema said though none of the operators have come with proposal to list its stock, the carriers did raise “structural issues” topping them from IPOs, adding that the bourse is working with the Federal Government to address any shortcomings.

    “Some don’t need to raise capital, but some do. If any one of the four carriers wanted to raise capital on the NSE, I don’t see that not being successful,” the SEC CEO said.

    Stakeholders in the industry have urged the National Assembly to enact a law that would make blue chip firms such as the telcos and oil majors to cross-list on the Nigerian bourse.

    CEO, Teledon Group, Dr. Emmanuel Ekuwem said if the telcos list on the local bourse, it will be in their best interest. According to him, opening up the space for individual and corporate Nigerians to be part-owners of the companies will not only engender liquidity, it will also give Nigerians a sense of belonging.

    He said the spate of wilful vandalism of telecoms equipment would be a thing of the past as the would-be-vandals would start to see themselves as co-owners of the assets.

    The embrace of Business Process Outsourcing (BPO) by the telcos too has raised fears about job security in the sector. At the twilight of last year, some of the telcos offloaded the yoke of tower management by selling them off. All the four carriers, except Globacom, have sold their towers in the country.

    Regional tower management specialist IHS Holding, bought 2,136 towers from Etisalat, it also bought more than 9,000 from MTN.

    Mobile operators are exploring ways to reduce the heavy investment needed in maintaining and improving their networks at a time when customers are expecting faster speeds over 3G and 4G services. The deal is part of a plan by Etisalat to improve the quality of its network performance and accelerate roll out of 2G and 3G coverage across the country.

    Its CEO, Mathew Wilsher said the partnership with IHS is designed to promote network sharing, ensure higher quality, sustain reliable mobile services, lower overall costs and also promote a cleaner environment through reduced diesel usage and increased investments in alternative energy solutions.

    IHS has installed a large number of alternative energy sites across the country in addition to the construction of a state-of-the-art Network Operations Centre (NOC) with 99 per cent on its own sites.

    IHS has further committed to investing $100m in the towers acquired, on advanced generators, efficient batteries and alternative energy solutions to reduce diesel consumption and improve efficiency of grid use.

    IHS will also own and manage over 6,540 towers in the country and market services on the towers promoting tower sharing and co-location to help drive network improvements, better service to subscribers and economic growth.

    For Airtel, it will sell 4,800 towers and then lease them back from American Tower for 10 years, the two companies said in a joint statement.

    American Tower in a filing to the Securities and Exchange Commission in the U.S. had said the total consideration for the deal is expected to be $1.05 billion.

    “The agreement will allow Airtel to focus on its core business and customers, enable it to deleverage through debt reduction and will significantly reduce its on going capital expenditures on passive infrastructure in Nigeria,” Bharti said in a statement released to a stock exchange in Mumbai.

    American Tower Cor is an independent telecommunications and broadcast real-estate company which owns, operates and develops about 70,000 towers for cellphone companies and television stations. This deal will mark American Tower’s first foray into Nigeria. It already has operations in Ghana, South Africa and Uganda. Bharti and American Tower expect to close the deal during the first half of this year, subject to regulatory approvals, the company’s joint statement said.

  • Subscribers at operators’ mercy

    Subscribers at operators’ mercy

    Christmas is here and with it, mobile telephone subscribers experience on virtually all the networks is bad. Subscribers are complaining that it appears the networks have collapsed, LUCAS AJANAKU reports.

    He dialled his wife’s number and his service provider told him: “The number you have dialled is incorrect, please check the number and dial again.” Unsatisfied, he cross-checked and tried again and he got the same response. At the third attempt, he shouted: “These people have gone mad again. How can they tell me the number I bought for my wife at the cost of N12,000  about 11 years ago is no longer correct. This country is a complete fraud and you say there is government in place,” a secondary school teacher at Prudent Comprehensive College at Abule Odu, near Idimu, a Lagos suburb, lamented.

    Another subscriber, Iya Ibeji who wanted to speak to her daughter, an undergraduate of the University of Ado Ekiti got a shock as her service provider quipped “This number is not assigned to any customer.” Frustrated, she tried her alternate number to see if a net call could do the magic for her but she was told: “The number you have dialled is not available at the moment, please try again.”

    It has become popular even among the uneducated to hear phrases such as “network palaver”, “network wahala” and such bitter comments when they make fruitless efforts to make calls.

    The quality of service (QoS) has remained a pain in the neck of subscribers. Minister of Communications Technology, Mrs  Omobola Johnson and the Nigerian Communications Commission (NCC) appear not to be on the same page on the matter. NCC Executive Vice Chairman/CEO Dr. Eugene Juwah said of all sectors, only telecoms has offered seamless service 24/7 to Nigerians. According to him, telecoms services can neither be compared with that of power nor banking sector.

     

    Futile attempts

     

    Attempts at ensuring quality service made NCC and operators to agree on key performance indicators (KPIs) on which the operators were measured. These were Call Set-up Success Rate (CSSR), Call Completion Rate (CCR), Stand-alone Dedicated Controlled Channel Congestion (SDCCC), Hand-over Success Rate (HSR) and Traffic Channel Congestion (TCC).

    Breach of these KPIs led NCC to impose fines on the operators. But sector analysts say the impact of the fines is hardly felt by the operators whose financial war chests are huge. But Juwah disagrees. He said: “Don’t think that they pay fines so easily. The last time we sanctioned them, they paid about $2.5 million each and they are forced to publish it in their annual reports. For some of them that are listed in stock exchanges like Johannesburg; it affects them more seriously than people think.”

    Two years ago, the regulator imposed a fine of N360 million each on MTN and Etisalat on the one hand while. Airtel was required to pay N270 million and Globacom was fined N180 million on the other, all failing to meet the KPIs set by the regulatory agency. CSSR denotes the fraction of the attempts to make a call which result in a connection to the called number. For a number of reasons, all call attempts do not always result in a connection. CSSR therefore measures the success rate against the attempts.

    CCR denotes the total number of successfully completed inbound or outbound calls versus the total number of calls that were placed or received. On this parametre, NCC set a minimum of 96 per cent.

    CDR refers to the fraction of the calls which were cut off before any of the speaking parties terminated the call. On this, NCC set a maximum of two per cent. Of course, the lower the percentage of dropped calls, the better.

    Juwah had said after the fine, operators had prevailed upon the regulator to lower the KPIs which it did, adding that while the operators have been passing the test conducted on the network, end-user experience has been nothing to write home about. He argued that the operators’ business model was not helping matters

    He said: “Some of them may have decided that because of their own plan, they will continue to increase their subscriber base. By this they are ready to pay fine that they incur from quality of service infraction. They will also be making investment until the investment will catch up with the needed capacity.”

    As a way of enthroning good QoS, Juwah had promised that both the operator and regulator will revert to the status quo ante on KPIs. “Come January we will tighten the KPIs that we have now according to the agreement we have with them. Any one that has decided to continue loading their network without minding the quality of service will continue to pay heavy penalties. Those that have decided to restrict their subscriber base to their capacity will not pay. It is a business decision that rest squarely on operators.”

    Mrs Johnson regretted that despite the fact that her ministry had been working hard to provide an enabling environment for the deployment of ICT infrastructure poor quality of service had remained a recurring decimal in the industry.

    She said: “We are concerned that the poor quality issues still abound.I have been inundated with complaints about quality of service and the seemingly uncaring attitude of our telecoms operators to resolve these issues on a regular basis. We will continue, through the industry regulator, to apply sanctions when operators fail to meet the required standards in terms of service quality breaches.

    “However, consumers cannot continue to bear the burden of poor service delivery. Though we are mindful that the operators are facing issues in deploying or maintaining infrastructure, we believe that the operators can do better in delivering acceptable quality of service, which they are clearly not doing now.”

    Johnson also emphasised the efforts being made by government and its agencies to address the challenges of operators should result in better quality of service.

     

    Operators’ position

     

    President, Association of Licensed Telecoms Operators of Nigeria (ALTON), Gbnega Adebayo said since the operators do not operate in a vacuum and since they do not operate in isolation, the fundamental environmental challenges affecting the country have to be addressed by the government. He said he had to stop and caution a contractor working who ignorantly vandalised OFC, adding that there must be synergy to stop such incidence in the future.

    Such challenges are the bureaucracy around the grant of right of way (RoW), multiple taxation/regulation, premeditated vandalism of OFC and BTS, theft of fuel at BTS and crushing cost of running the networks on fuel. Others resort to shutting down of BTS by officials of government ministries, department and agencies (MDAs) and lack of incentives to drive service penetration to the remote and rural areas.

    From operators’ perspective, poor quality of service impedes the capacity to make money. According to them, environmental challenges often beyond their control affect the services they offer.

    The challenges include inadequate grid power, multiple regulation and taxation; illegal access denials and site shut-outs; lack of incentives to drive service penetration to remote and rural areas; rent seeking charges for permits and approvals necessary for deployment; and insecurity.

    These challenges notwithstanding, it is time for operators to step up work with industry regulator to bring about the kind of services subscribers pray and pay.

  • Subscribers bogged down by poor data services

    Subscribers bogged down by poor data services

    More than a decade after the telecoms’ revolution, the quality of data services provided by the operators has remained a nightmare to subscribers. Data consumers say the Nigerian Communications Commission (NCC) should do more to protect them from exploitation, reports LUCAS AJANAKU.

    From the way he behaved at the event, it was clear he had long waited for an opportunity to express his displeasure on the quality of services (QoS) he got from his service providers. So, when the regulator, the Nigerian Communications Commission (NCC), provided telecoms consumers an opportunity to interact with its officials at the last Lagos International Trade Fair, organised by the Lagos Chamber of Commerce and Industry (LCCI), at the Cricket Oval, Tafawa Balewa Square, Lagos, Mr. Taju  Onitiju used the opportunity to decry the poor quality of services and the depletion of his ‘credit’ through continous delivery of text  messages, which he had  sent. According to him, at the last count, sent messages were more than 500.

    As a manifestation of his frustration, he ‘ignorantly’ accused the NCC, which had sanctioned the operators, of complicity in the cleverly orchestrated fraud being perpetrated by the telecoms operators against their customers in the country.

    Director, Public Affairs, NCC, Mr. Tony Ojobo and Deputy Director, Consumer Affairs Bureau (CAB), NCC, Dr Atoyebi, took time to assure the audience, including Mr. Onitiju, that the regulator takes the issue of consumer protection seriously because it is one of its core mandates.

    Data users also suffer QoS challenge. While there is key performance indicators (KPIs) set down by the NCC with the consent of the telcos for voice calls, it is not clear if there is any such parameter in the data segment of the industry.

    The CAB, however, said it has been inundated with an avalanche of bitter complaints by data subscribers through its the Telecoms Consumer Parliament (TCP), Consumer Outreach Programmes (COPs) and Consumer Town Hall Meetings (CTMs). Thus, it was not a coincidence that the last TCP convened in Lagos by the NCC had Data Service Delivery: The Way Forward as its focus.

    Director, CAB, NCC, Mrs Maryam Bayi, defined data service as the distribution of internet service on demand to the user regardless of geographic or organisational separation, adding that it is also the ability of network operators to provide data services to consumers on demand.

     

    Benefits

    The importance of data services to global technological revolution and contribution to national economic and social development cannot be overemphasised. Data services, through broadband would facilitate services such as e-government, e-commerce, e-agriculture, telemedicine, e-education and a host of other benefits. A frequently cited World Bank study found that low-income and middle-income countries experienced “about a 1.38 per cent point increase in GDP (gross domestic product) for each 10 per cent  increase in (broadband) penetration” between 2000 and 2006.

    The World Bank further found that the development impact of broadband on emerging economies is greater than for high-income countries, which “enjoyed a 1.21 percentage point increase in per capita GDP growth” per 10 per cent increase in broadband penetration.

    Mrs Bayi said data services are able to eliminate redundancy and streamline costs. This is because critical data is housed in one location, enabling data to be accessed and/or updated by multiple users while ensuring a single point of reference for updates.

     

    Data service challenges

    Although data services have many advantages, it have some potential drawbacks. These include server downtime from data service provider, data loss in the event of a disaster, and inadequate security of the data, both in its stored location and in transmission among users.

    She said the CAB has, through its Complaint Management Database, identified four major complaints by the subscribers.

     

    Consumers’ headaches

    She said: “Sourcing from our Complaint Management Database, we have compiled the most prevalent consumer complaints on Data Service Delivery. These include inability to browse; abnormal depletion of data; unsuccessful data renewal; and unauthorised service renewal.”

    Inability to browse happens when internet service browsing is not active and a user is unable to connect to the internet. “Subscribers complained most often that they have Enhanced Data for Global Evolution (EDGE) on their phone, but they cannot connect to the browser and yet their data bundle expires at the end of the month because there is no allowance for data roll over,” Mrs. Bayi said.

    Abnormal depletion of data is another  nightmare of the subscribers. This occurs when there is minimal or no internet activity while the resulting data usage does not correspond with actual usage.

    Another issue is unsuccessful data renewal, which happens when the data bundle purchased had expired. Consumers so often purchase data, transaction confirmed as monies have been debited, but data renewal fails and there is no active data bundle.

    The issue of unauthorised service renewal is another sore point of the subscribers. For mobile subscription, it happens when consumers’ voice credit gets depleted on expiration of data bundle plan without consumers’ authorisation, thus resulting in drop in air time balance.

    Speed is another challenge. Some of the operators promise the speed they lack the technology to provide just as they lie about the technology deployed to roll out services to the consumers. The Executive Vice Chairman/CEO, NCC, Dr. Eugene Juwah lamented that the service quality being provided by the operators have become worrisome, lamenting that some of the operators providing services on 2G claimed they are doing 3G and even long-term evolution (LTE) or 4G.

     

    Operators react

    Reacting to the complaints, representatives of the telcos and internet service providers (ISPs) said  most of the complaints arose from the consumers’ ignorance about the working of their mobile phones while others are as a result of the operating environment challenged by a myriad of circumstances.

    Customers Service Executive at MTN, Akinwale Goodluck, blamed the quality of mobile sets used for some of the data hiccups, adding that grey markets continue to flourish because of the issue of affordability. According to him, the amount of data consumed is also important, stressing that the firm has embarked on education and enlightenment for the subscribers. He said the auto-renew of data service for customers was in their interest because if it was not done, data charges immediately go into their voice account, adding that MTN compensates the customer any time it discovered it has indeed, erred.

    An official of Airtel, Ibe Nwandu, said data connectivity is solely dependent on network availability and coverage. Since it is not easy to give what one does not have, coverage continues to be a challenge. To him, the customer is king, so the telco has threshold of notifying customers on their data services. He said the telco has provided options for customers to opt in and out, adding that the organisation would continue to work hard to improve customers’ experience.

    Head, Network Operations, Globacom, Mr. Aremu Olajide, said the firm has invested massively in equipment swap nationwide. According to him, more 3G cites are being built while fibre optic cables are also being laid to complement microwave.

    Olajide did not rule out occasional service disruptions, which may occur when there is fibre cut and transitioning to microwave that may take a little time to achieve. He said there is need for customers to know what they use their mobile phones to do, adding that the telco refunds after genuine complaints are established. He added that text messages are usually sent to customers in respect of auto-renewal.

    Like his counterpart in Airtel, Etisalat’s Director, Customer Care, Plato Syrimis, said coverage remains a challenge. Though the last operator to join the fray, he said, the telco is not giving excuses, but working hard to build more 3G cites. He also said the firm is taking the issue of consumer education seriously as it would help them to save their credits from being depleted unnecessarily.

    Director at Spectranet, Chief Ezekeil Fatoye, said the firm operates on the 2.3 gigahertz (GHz) spectrum  and began offering services on WiMax, migrating to LTE, which limited its coverage, as customers of WiMax could not migrate to LTE. He said customers affected by the technology upgrade were compensated, adding that the network has since been optimised and back, and running.

    Gbolahan Thomas of Smile Communications, said his firm was not guilty of any of the ‘charges’ arguing that the organisation has empowered the customers to do a lot of things on their own. He said the Smile Block is a technology that the firm has put in place to block sites such as YouTube that are heavy data depleting. He said there is also 24/7 customer care support lines, adding that its data renewals are effected through its army of agents present in every nook and crannies of the country.

    Lynda Amaechi of Visafone and Chukwuka Igoro of Cobranet said customer education is central to the issues around data usage and depletion. Lynda said customers could opt out of any of the telco’s services at will, adding that self service on IVR has also been strengthened to help customers.

  • Glo showers subscribers with freebies in promos

    Globacom, Nigeria’s telecommunications carrier, is empowering subscribers with 200 percent airtime and data bonus as well as N120 million cash prizes in one of two promos, Glo Overload and Glo Allawee. The second promo, Allawee gives every new subscriber N18,000 free airtime over a period of one year.

    The two offers are part of a number of promos being unveiled by the company to excite its customers and reward them for choosing the company. Under Glo Overload promo, subscribers are guaranteed 200 percent bonus airtime automatically for every airtime recharge of N200 denomination and above.  For instance, a subscriber who recharges with N200 will automatically get N600 airtime; a N500 recharge will give the subscriber N1,500 airtime;  a N1,000 recharge  will give N3,000 airtime to the subscriber; N2,000 recharge will give N6,000 airtime and N5,000 recharge will give the subscriber a whopping N15,000 airtime. Subscribers are to dial *200# to signify interest in receiving the Overload bonus and subsequently get the bonus as many times as they recharge their airtime.

    Additionally, Glo Overload gives subscribers 200 percent bonus data for new data plan or renewal from N2000 and above. Consequently, subscribers get 2GB of data for N2,000 worth of data they buy, 4.5GB for N3,000 data plan, 12GB for N5,000 data plan and 24GB for  N8,000 worth of data plan they purchase. Also, Glo subscribers stand a chance to become 100 times richer in cash every time they recharge with N200 and above or buy data bundles of N2,000 and above. The winners will emerge through lucky draws to be done electronically throughout the duration of the promo.  For instance, a subscriber who recharges with N5000 airtime or data bundle stands a chance to win N500,000 cash every time he or she recharges with that denomination.

  • QoS: Telcos get Jan. deadline on subscribers’ compensation

    QoS: Telcos get Jan. deadline on subscribers’ compensation

    With effect from January next year, it no longer would be business as usual with quality of service (QoS) as the regulator of the telecoms sector, the Nigerian Communications Commission (NCC) said it has set up a committee to look into how consumers would be compensated directly by telcos for loss of air time due to their inefficiencies.

    NCC said the telcos have been given up till January next year to come up with proposals on how consumers could be compensated directly.

    This is perhaps a reaction to the agitation of telecoms subscribers that have never concealed their disgust at the current practice where the telcos are fined and payment made to the coffers of the Federal Government. They described the practice as unjust since they are the ones that suffer the poor QoS from the telcos.

    The Director, Consumer Affairs Bureau, NCC, Mrs Maryam Bayi who spoke during the Fourth Quarterly Meeting of the Industry Consumer Advisory Forum (ICAF) organised by the regulator in Abuja, said the regulator is not happy over the way consumers were being haunted  with unsolicited text messages by the telcos, adding that steps have already been taken to address the menace..

    Mrs. Bayi said due to the measures adopted by the NCC in conjunction with the telcos, consumers’ complaints have dropped to about 40,000 per day across the country.

    The regulator blamed states and local government areas in the country for hindering the development of telecoms infrastructures, citing Lagos State as the only state among the 36 states and the Federal Capital Territory (FCT), Abuja,that has shown understanding on the need to put infrastructure development before aggressive pursuit of internally generated revenue (IGR). The Lagos State government had reduced by about 98 per cent, the cost of installing infrastructure by telcos in the state.

    Executive Commissioner, Stakeholder Management, Dr. Okechukwu Itanyi said the Lagos State government has considerably reduced the cost of obtaining right of way (RoW) and the cost of erecting base transmission stations (BTS), while the Abuja has consistently refused to grant approvals to the service providers to expand infrastructure to redefine QoS.

    According to him, aside challenges in the power sector, vandalism, multiple/regulation taxation, access to RoW and stealing of generators at cell sites are factors standing on the way of good QoS..

    Itanyi lamented that it takes an average of six months to get approvals for the establishment of base stations while approvals do not come at all in some states on the excuse that it distort the master plans of the cities.

    He however said the NCC is working with other critical stakeholders in the industry to address the issue, stressing that once they are taken care of, the industry would assume its rightful position as the driver of economic development.

    Participants agreed that telcos and the regulator should collaborate with the Nigerian Security and Civil Defence Corps (NSCDC) to ensure the protection of telecoms infrastructures across the country.

    They also urged the NCC to expand the membership of ICAF to include civil society and advocacy groups while service providers must effect the opt-out and opt-in option in the issue of unslocited text messages.

    Participants also said the National Orientation Agency (NOA) should collaborate with the NCC and the NSCDC in training the youths in the communities on how to install and protect communication infrastructures in their communities.

  • Subscribers hail Glo

    Subscribers hail Glo

    Nigerians have said Globacom is a good friend.

    This followed the company’s reduction of its international tariffs to as low as 10 kobo per second.

    The rate reduction has boosted businesses and enhanced the relationships with loved ones, the glo subscribers said.

    Mrs Toki Ibinabo, a businesswoman in Yenagoa, the Bayelsa State capital, was excited that she could talk more with her sister in Canada since the call rates were reduced.

    She explained that there “is no more hurried calls, especially as she is helping me with summer shopping for my kids, as we were not able to travel out this year”.

    Revindra Babu Reddy of Jos, the Plateau State capital, said: “I am so excited at the new international call rate which has enabled me to call my family and friends and speak with them for as long as I want without worrying about credit balance. Really, it is very impressive and exciting.”

  • ‘We’re committed to adding value to our subscribers’

    ‘We’re committed to adding value to our subscribers’

    MTN Nigeria has said that it is ready to implement Mobile Number Portability (MNP) in consonance with the policy of the industry regulator, the Nigerian Communications Commission (NCC). The NCC has recently announced plans to flag off Mobile Number Portability in the first quarter of this year.

    Speaking at an internal stakeholder forum recently, MTN CEO, Brett Goschen, said the company had been ramping up efforts to make MNP a reality for mobile phone users in Nigeria who are eager to join the country’s most expansive network.

    “We have made necessary investment in infrastructure and manpower and we are now finalising the process of making this project a reality,” said Goschen, adding: “We are confident that when the NCC is ready to blow the whistle for the kick-off of this project, we will be ready.”

    Goschen disclosed that a series of tests had been carried out on the company’s systems and infrastructure, saying that more tests will be carried out in the days ahead to ensure that the project takes off without any hitch.

    “We are excited that customers who wish to join the network with the most coverage of Nigeria will now be able to do so without worrying about losing their mobile numbers. As you know, we have made far more investment in our network than any other operator in Nigeria has done, with the result that we are today the clear leader with effective network coverage of more than 85 percent of Nigeria’s land mass and population.

    “We have nearly 100 percent coverage of most major highways in Nigeria and we are gradually moving towards the final laps of a massive, nationwide network modernisation and swap-out exercise that is bound to give the network unequalled capacity and much improved quality of service. We have no doubt in our minds that mobile phone users on other networks in Nigeria will be eager to port into MTN to avail themselves of these and other benefits they can only find on the MTN network,” he said.

  • ‘179,000  subscribers  successfully ported’

    ‘179,000 subscribers successfully ported’

    About 179,000 subscribers have successfully ported since the introduction of the Mobile Number Portability scheme in the country, the Nigerian Communications Commission (NCC) has said.

    The scheme, which was introduced in April, last year, is aimed at enabling telecom subscribers choose the networks that can provide them with the most effective services.

    NCC’s Director of Public Affairs Tony Ojobo gave the figure at the weekend at the prize-giving ceremony of the agency’s national essay competition, titled: The Effect of Mobile Number Portability on Telecom Service and Usage in Nigeria.

    Ojobo said the scheme had deepened competition among service providers and led to innovative services.

    The spokesman said the scheme also enthroned the consumer as the king in the marketplace.

  • ‘We’re committed to adding value to our subscribers’

    ‘We’re committed to adding value to our subscribers’

    MTN Nigeria has said that it is ready to implement Mobile Number Portability (MNP) in consonance with the policy of the industry regulator, the Nigerian Communications Commission (NCC). The NCC has recently announced plans to flag off Mobile Number Portability in the first quarter of this year.

    Speaking at an internal stakeholder forum recently, MTN CEO, Brett Goschen, said the company had been ramping up efforts to make MNP a reality for mobile phone users in Nigeria who are eager to join the country’s most expansive network.

    “We have made necessary investment in infrastructure and manpower and we are now finalising the process of making this project a reality,” said Goschen, adding: “We are confident that when the NCC is ready to blow the whistle for the kick-off of this project, we will be ready.”

    Goschen disclosed that a series of tests had been carried out on the company’s systems and infrastructure, saying that more tests will be carried out in the days ahead to ensure that the project takes off without any hitch.

    “We are excited that customers who wish to join the network with the most coverage of Nigeria will now be able to do so without worrying about losing their mobile numbers. As you know, we have made far more investment in our network than any other operator in Nigeria has done, with the result that we are today the clear leader with effective network coverage of more than 85 percent of Nigeria’s land mass and population.

    “We have nearly 100 percent coverage of most major highways in Nigeria and we are gradually moving towards the final laps of a massive, nationwide network modernisation and swap-out exercise that is bound to give the network unequalled capacity and much improved quality of service. We have no doubt in our minds that mobile phone users on other networks in Nigeria will be eager to port into MTN to avail themselves of these and other benefits they can only find on the MTN network,” he said.