The Nation Newspaper

Tag: Subscribers

  • ‘We’re committed to adding value to our subscribers’

    ‘We’re committed to adding value to our subscribers’

    MTN Nigeria has said that it is ready to implement Mobile Number Portability (MNP) in consonance with the policy of the industry regulator, the Nigerian Communications Commission (NCC). The NCC has recently announced plans to flag off Mobile Number Portability in the first quarter of this year.

    Speaking at an internal stakeholder forum recently, MTN CEO, Brett Goschen, said the company had been ramping up efforts to make MNP a reality for mobile phone users in Nigeria who are eager to join the country’s most expansive network.

    “We have made necessary investment in infrastructure and manpower and we are now finalising the process of making this project a reality,” said Goschen, adding: “We are confident that when the NCC is ready to blow the whistle for the kick-off of this project, we will be ready.”

    Goschen disclosed that a series of tests had been carried out on the company’s systems and infrastructure, saying that more tests will be carried out in the days ahead to ensure that the project takes off without any hitch.

    “We are excited that customers who wish to join the network with the most coverage of Nigeria will now be able to do so without worrying about losing their mobile numbers. As you know, we have made far more investment in our network than any other operator in Nigeria has done, with the result that we are today the clear leader with effective network coverage of more than 85 percent of Nigeria’s land mass and population.

    “We have nearly 100 percent coverage of most major highways in Nigeria and we are gradually moving towards the final laps of a massive, nationwide network modernisation and swap-out exercise that is bound to give the network unequalled capacity and much improved quality of service. We have no doubt in our minds that mobile phone users on other networks in Nigeria will be eager to port into MTN to avail themselves of these and other benefits they can only find on the MTN network,” he said.

  • ‘We’re committed to adding value to our subscribers’

    ‘We’re committed to adding value to our subscribers’

    MTN Nigeria has said that it is ready to implement Mobile Number Portability (MNP) in consonance with the policy of the industry regulator, the Nigerian Communications Commission (NCC). The NCC has recently announced plans to flag off Mobile Number Portability in the first quarter of this year.

    Speaking at an internal stakeholder forum recently, MTN CEO, Brett Goschen, said the company had been ramping up efforts to make MNP a reality for mobile phone users in Nigeria who are eager to join the country’s most expansive network.

    “We have made necessary investment in infrastructure and manpower and we are now finalising the process of making this project a reality,” said Goschen, adding: “We are confident that when the NCC is ready to blow the whistle for the kick-off of this project, we will be ready.”

    Goschen disclosed that a series of tests had been carried out on the company’s systems and infrastructure, saying that more tests will be carried out in the days ahead to ensure that the project takes off without any hitch.

    “We are excited that customers who wish to join the network with the most coverage of Nigeria will now be able to do so without worrying about losing their mobile numbers. As you know, we have made far more investment in our network than any other operator in Nigeria has done, with the result that we are today the clear leader with effective network coverage of more than 85 percent of Nigeria’s land mass and population.

    “We have nearly 100 percent coverage of most major highways in Nigeria and we are gradually moving towards the final laps of a massive, nationwide network modernisation and swap-out exercise that is bound to give the network unequalled capacity and much improved quality of service. We have no doubt in our minds that mobile phone users on other networks in Nigeria will be eager to port into MTN to avail themselves of these and other benefits they can only find on the MTN network,” he said.

    According to Goschen, apart from its massive investment in its core services, MTN remains the only operator that has created a Corporate Social Responsibility (CSR) vehicle, MTN Foundation (MTNF), to implement life-impacting social projects across the length and breadth of Nigeria and had invested over N5 billion in such social projects which have directly and indirectly impacted on millions of lives.

    He affirmed the company’s commitment to continue to seek for ways of adding value to the lives of Nigerians both through the company’s core services and corporate social investment initiatives.

    “We have nearly 100 percent coverage of most major highways in Nigeria and we are gradually moving towards the final lap of a massive, nationwide network modernisation and swap-out exercise that is bound to give the network unequalled capacity and much-improved quality of service. We have no doubt in our minds that mobile phone users on other networks in Nigeria will be eager to port into MTN to avail themselves of these and other benefits they can only find on the MTN network,” Goschen said.

  • Subscribers hail Glo’s roaming services in Brazil

    Subscribers hail Glo’s roaming services in Brazil

    The roaming service offered by Nigeria’s National Telecommunications Operator, Globacom, in Brazil has been commended by sports administrators and consultants in Brazil for the Mundial.

    Globacom announced the launch of prepaid roaming service in Brazil to complement postpaid roaming hitherto available in that country. The development is expected to excite thousands of soccer fans and tourists who have either travelled or who still intend to travel to Brazil to witness the on-going 2014 World Cup.

    Steve Stretch, Head of Glo Gateway, Globacom’s international gateway division, said the prepaid roaming service is offered on Tim Brazil and comes at competitive rates. TIM is the largest mobile operator in Brazil with over 74 million subscribers.

    Stretch said that with the prepaid roaming service on Tim Brazil, Glo prepaid subscribers who travel abroad for business or leisure will now be able to make and receive calls on their phones, send SMS and browse on their phones with ease.

    The Chairman of Pamodzi Sports Marketing Company Limited, Chief Mike Itemuagbor who commended Glo for also launching prepaid roaming said he had enjoyed an excellent roaming service on the Glo network since he arrived Brazil about two weeks ago.

    “From Sao Paulo to Curitiba, Cuiaba and Porto Alegre, I have enjoyed a distinctively clear roaming service on my Glo line. I commend Globacom for taking care of my communication needs and the rate is pocket friendly,” he said.

    In the same vein, the Chairman of the League Management Company, Chief Nduka Irabor, expressed delight with the quality of service he had been enjoying on his Glo line since he arrived Brazil.

    The LMC boss, who was preparing to go to the stadium to watch the Nigerian- Argentina match in Porto Alegre on Wednesday, said he was glad that he could use his Glo line to communicate with his family, friends and associates since he got to Brazil.

  • Operators, subscribers differ over sanctions

    Telecoms operators have disagreed with subscribers over the efficacy of sanctions as a tool for whipping them to order.

    While the operators insist that no amount of sanctions will improve service quality in the country where infrastructure deficit, insecurity, premeditated vandalism of base transmission stations (BTS), vandalism of optic fibre cables and other challenges remain, subscribers say sanctions should be imposed by way of compensation to the subscribers and not to the Federal Government.

    The Nigerian Communications Commission (NCC) earlier in the week imposed fines totalling N647.5million on three service providers, Airtel, Globacom and MTN for failing to meet the Key Performance Indicators (KPIs) for quality of service in the month of January this year, a statement from the regulator has said.

    Details of the sanction showed that Airtel Network Ltd, and MTN Nigeria Communications Ltd, are to pay a fine of N185 million each while Globacom Ltd is to pay N277.5 million. In addition, each of the operators must pay the sanction amount on or before March 7 failing which each will be liable to pay N2.5million per day as long as the contravention persists.

    President, National Association of Telecoms Subscribers (NATCOMS), Deolu Ogunbanjo said a society where there are no rules is the only society where there are no crimes. According to him, the operators and the regulator, the NCC willingly agreed to keep to a minimum set of service levels known as KPIs, adding that should there be any breach, sanctions should apply.

    He, however, said the NCC should stop compelling the operators to pay such fines into the coffers of the government, arguing that subscribers pay money to buy cards, which they rarely get value for as a result of call drops and other forms of poor quality services.

    Ogunbanjo, who spoke against the backdrop of the fines imposed on the operators, said the leadership of the NCC should borrow a leaf from what its predecessor did about eight years ago when it directed some of the service providers to give airtime to their customers.

    Speaking in Lagos, Chairman, Association of Licensed Telecoms Companies of Nigeria (ALTON), Gbenga Adebayo said since the operators do not operate in the blues but within the challenging environment, impediments to roll-out and insecurity of infrastructure must first be addressed before expecting service quality to improve.

  • Poor service quality bleeds operators, subscribers

    Poor service quality bleeds operators, subscribers

    When quality of telecoms (QoS) services goes bad, it is not only the subscribers that suffer, the operators too share in the losses, Back-Up Networks Limited has said.

    Its Chief Executive Officer, Mr. Monday Ogbe, said for every 10 minutes of downtime, the operators and subscribers incur substantial losses.

    Ogbe who spoke at a forum organised by the Association of Telecoms Companies of Nigeria (ATCON) for regulators and chief executive officers, said the national economy also bleeds whenever there are QoS challenges.

    Total subscriber base has been put at over 121 million. Analysing a typical loss to the consumer, service provider and the economy of an average 10 minutes of poor QoS per day, which may have resulted into inability to generate calls, he said: “For 100 million subscribers experiencing 10 minutes of poor QoS at N10 average failure rate, the net loss to subscribers is N1 billion per day.

    “Also, providers’ inability to service 100 million subscribers with potential 20 minutes calls due to consistent 10 minutes downtime equals N2 billion. But with less than N1 billion earned as a result of poor quality repeat calls, the net loss to service provider equals N1 billion.

    “As a result, the Nigerian economy losses N2 billion per day as a result of net losses from the consumers and the operators income, bringing the total losses in a year to the economy within 365 days to an estimated N730 billion as a result of poor QoS.”

    He said to address the problem for phone users in the country, Back-Up Networks has come up with web-based solution which allows customers to test by themselves which network is performing well and view result online.

    Ogbe said the portal provides empirical data that operator could also use to correct the problem, saying if an operator fails to monitor the portal to make necessary correction, there is tendency for it to lose subscribers that would be willing to port to other networks.

    Ogbe said customer service experience is presented on the site so the customer could make informed decisions as to which. service providers choose for service provision

    “With idonporto.com, telecoms subscribers can ensure mobile device is compliant and fault free, report service degradation promptly, inform operators if there are planned events that might require extra capacity provisioning to avoid future service degradation.

  • NCC urged to save subscribers from telcos’ deceit

    NCC urged to save subscribers from telcos’ deceit

    It was a carnival like gathering; music blaring and young boys and girls dancing their hearts out. Though it was a wet day, students on holidays, roadside traders and commercial motorcyclists (Okada) gave life to it all as they engaged in Makossa dance.

    As the music blarred, the young boys and girls wearing the T-shirt and face cap branded in the red colours of Airtel Nigeria took to the streets and corners of Lafenwa, a rural community in Ogun State, canvassing for customers, promising them mouth-watering incentives.

    The incentives include N500 worth of airtime and 20 megabytes of data on activation of the SIM card bought at N100.

    So, as each canvasser succeed in convinicing “a customer,” he led him or her to a canopy. At this point, the details of the new SIM (serial number and phone number) are taken while data and biometric information are captured.

    “Daddy, I assure you that after three hours, this card will be activated. You will get not only N500 worth of airtime but also 20 megabytes of free data for you to browse the internet. I swear to God almighty,” a young man assured a customer.

    While the promise of activation three hours later was kept, the other incentives that were used as bait to trap the customers are left unfulfilled.

    A victim lamented: “I already have an Airtel line which I bought for about N12000 when the revolution first came. But the young man convinced me that it was real and I said ok, let me see how true it could be,” he said.

    Reacting, President, National Association of Telecoms Subscribers (NATCOMS), Deolu Ogunbanjo said the practice was not limited to Airtel, adding that all the operators were guilty of deceiving subscribers.

    According to him, it is the agents of the operators that engage in these “unwholesome practices” to meet up with the target they were given. “They have given all their agents targets to meet. All of them excluding Visafone, engage in this practice. The regulator must act to save the consumers. The operators must caution their agents,” he said.

    Contacted, Vice President, Corporate Communications & CSR at Airtel Nigeria, Emeka Oparah, requested the identities of the customers through their phone numbers.

    Director, Public Affairs, Nigeria Communications Commission (NCC), Tony Ojobo, said he was in a meeting and promised to call back. Calls put to his number were not picked subsequently.

  • Subscribers’ Internet services blues

    Subscribers’ Internet services blues

    The coming of the internet turned the world into a global village. In realisation of this fact, Chief Executive Officer, SO4 Engineering, Soji Oluwasuyi, designs his works and sends to his clients in Port Harcourt, Bayelsa, Abuja and other parts of the country through the internet. He does this at a cybercafe in his neighbourhood until he was embarrassed by security men who claimed they were looking for advance fee fraudsters in the cybercafe. He promptly bought a modem valued at N4999 from one of the service providers and signed onto a data bundle plan of N6,000 monthly.

    “I needed to send a drawing to a client in Abuja. I tried several times to send the material but it was fruitless. I called my service provider to complain but was assured that my problem would be solved. The problem lingered for three days until I was forced to explore the cybercafe option in the adjoining street,” he said.

    Muyiwa, a Lagos based journalist has a similar story to tell. Muyiwa, who subscribers to the only surviving code division multpile access (CDMA) operator in the country, was upbeat when he got the modem. He was encouraged to buy the modem because his colleagues in the office had vouched for the integrity of the service provider.

    “I got the modem. Initially it was working but suddenly, its services went down. I was using the modem of one of the GSM operators. The problem I had with the GSM was that network can only be assessed in my office. And I like to work as much as I could from home but there is usually no network service in my area. So, my colleagues recommended this to me, I bought it only to get my fingers burnt,” he lamented.

    Oluwasuyi and Muyiwa are but few of several data subscribers in the country who subscribe to data plans, pay from their nostrils but never get the speed and bandwidth promised by the service providers.

    When there is outage due to no cause of the subscribers, they are usually not compensated for the downtime. Again, when subscribers take up bundle plans and buy a particular number of megabytes (megs) but due to low usage, they were not able to exhaust the meg, such megs are rarely rolled over when the subscribers renew the contract at the end of the contract terms. However, when a subscriber uses up the megs purchased, the operator does not blink an eye lid before snaping its services.

    President, National Association of Telecoms Subscribers (NATCOMS), Deolu Ogunbanjo, lamented the exploitative situation, adding that in an ideal setting, people should not pay for services not rendered.

    “It is worriosme. Unfortunately, between 80 and 90 per cent of complaints is for voice calls. Twelve years after the telecoms revolution, focus is still on voice clarity but because less than 20 per cent of subscribers actually get dongles, attention has not been on the quality of data services. From our findings, only one of out every ten complaints is about data services. Again, many subscribers now prefer phones that are internet-enabled, regardless of whether they are literate or not.

    “But it is worrisome because when you now complain, the operators will tell you that a committee has been set up on the implementation of the national broadband policy of the Federal Government. They will enjoin the subscriber to wait and things would get better,” he said.

    He said the Nigerian Communications Commission (NCC) should compel the operators to create a special icon on their website so that complaints could be lodged there. “NCC should encourage operators to put proper consumer management in place. It should not take an operator up to 24 hours to address subscriber’s complain but it takes weeks in the country,” he said.

    Telecoms operators agree that subscribers should not pay for services not rendered. President of the Association of Licensed Telecoms Companies of Nigeria (ALTON), Gbenga Adebayo, said: “Subscribers should not be charged for unsused data subscription period. Charges should be based on actual consumption and not expiry dates. However, subscribers should pay attention to the details of the subscription that they make. Some of those details are stated in terms which most people either don’t read or do not understand if they read.”

    The Association of Telecoms Companies of Nigeria (ATCON) said the introduction of mobile number portability (MNP) is another window of opportunity opened to the subscribers to ditch an ineffiecient operator. President of the group, Lanre Ajayi, agreed that subscribers have been having issues with the data services which have not been addressed. “The good thing is that there is MNP. The only limiting factor could be the terminal head of the dongle but what is common now are dongles with generic terminal. That means the only thing to change is the SIM card. Competition will enthrone quality service delivery,” he said.

    He advised subscribers to always read the terms of contract before siging it. According to him, it is not wise for a subscriber to agree to a term that allows him/her to forfeit his unused megabyte. “Then the NCC must keep deepening the competition space for the subscribers,” he said.

    President, Nigeria Internet Group (NIG), Bayo Banjo, said unless the Federal Government steps in, subscribers will continue to graon. According to him, the cost of bandwidth is too high and only the rich can afford it. “The cost of badwidth is too expensive. Bandwidth is technically free but the cost of transportation. The Federal Government should subsidise the cost of bandwidth. It could use its amortised cable, SAT 3 or NigComSat to crash the high cost of bandwidth in the country,” he said, adding that in South Korea, internet is free except in homes.

    “What the companies are doing is that they are sharing. Service will remain bad because the average Nigerian cannot afford the cost of bandwidth. That is the cause. Government should subsidise bandwidth so that when the customer base becomes large, there will be economies of scale. MainOne has promised that if it attains certain level of volume, it would bring the cost of one meg to $25 per month which translates to N3000 for one meg. The firm needs that volume, so what people are doing now, if you look at Mobitel, Spectranet, they are giving you one meg at 10,000 per month but in truth, it is really not one meg they are giving. That explains why you have the slow speed,” he said.

    An operator, who craved anonymity, said the harsh operating environment has added to the woes of the telecoms sector. According to him, cables are wilfully vandalised by people who feel they could make money out of the copper which is not there. He said businesses have to pay for two optic fibre cables (OFCs) so that they could have redundant capacities, adding that in most cases, the two cables get vandalised. “At Saka Tinubu, OFCs were damaged due to ongoing road construction. Services would naturally be disrupted. The cost of energy is another crushing cost. We spend heavily on running generators. The Federal Government continues to make empty promises about the power sector. So, it is really challenging doing business in Nigeria,” he said.

    MyBrodaband defined the internet as the worldwide interconnection of individual networks operated by government, industry, academia, and private parties. Originally, the Internet served to interconnect laboratories engaged in government research, and since 1994 it has been expanded to serve millions of users and a multitude of purposes in all parts of the world.

  • ‘More subscribers porting to Etisalat’

    Telecommunications company Etisalat Nigeria has expressed satisfaction with the increased interest and enquiries made by customers on the ongoing Mobile Number Portability (MNP).

    The company said statistics from the Nigerian Communications Commission (NCC) shows that the number of subscribers who have switched over to its network surpasses those who have left.

    The Chief Executive Officer, Steven Evans, made this known at a briefing in Lagos last Thursday.

    Evans said subscribers are porting to Etisalat because of their desire to experience better quality of service.

    “The Nigerian consumer is very discerning. They know what they want, and they go for it. They want quality of service in terms of clear voice and high speed data. “

  • Etisalat eyes more subscribers

    Etisalat eyes more subscribers

    The introduction of the mobile number portability (MNP) scheme in the country will allow more subscribers to join the Etisalat network, its Chief Executive Officer, Steven Evans, has said.

    Evans said in anticipation of this, the firm has prepared the network to withstand the surge.

    In a statement issued yesterday, he declared that Etisalat is pleased with the MNP policy and the regulator’s decision to flag-off the scheme because it has presented telecommunications services subscribers in Nigeria with a chance to port their numbers and enjoy better services with another telecommunications services provider of choice, while retaining their telephone numbers.

    “At Etisalat, we have been advocating for MNP and so we are pleased with the NCC’s announcement of a kick-off date. MNP will empower customers and force operators to improve on quality of service. With MNP, the customer will be the ultimate winner,” Evans said.

    He said the telco is poised for an influx of subscribers who would be seeking the high quality services and value that his company has become synonymous with in the Nigerian market.

    “Etisalat has a good reputation for the quality of services we offer and the value we give to subscribers, so we are anticipating migration unto our network, so we have had to expand and strengthen our facilities in expectation,” he added.

     

     

     

     

     

     

  • Subscribers’ gain, operators’ loss

    Subscribers’ gain, operators’ loss

    Telecom operators used to charge subscribers exorbitantly for off-net short message service (SMS). Now the Nigerian Communications Commission (NCC) has pegged the price at N4. Subscribers are happy, operators are licking their wounds. LUCAS AJANAKU reports

     •NCC pegs sms price at N4

    Many did not believe it when they first saw the message, which came from their service providers. Before now, they had paid through their nose for sending messages. Then came the message placing a ceiling on the charge for short message service, popularly known as SMS.

    When Kehinde Albert heard about the slash in the price of off-net SMS through his service provider, his initial reaction was that of disbelief. “I saw the message of capping of off-net SMS price on my phone. I thought it was one of the gimmicks these service providers play to get customers. So, I ignored it and moved on. But I was surprised that subsequent text messages sent attracted N4. This is a good development from the NCC. It should move a little further by ensuring that service quality improves,” he said.

    For Wale Olaogun, secretary, Community Development Committee (CDC), Alimosho Local Government Area, his problem is that he had to pay twice for sending SMS even after the announcement of the slash by the government. “Immediately, I sent the first text, I noticed a debit of N4 before the message was sent; few seconds later, another debit for same amount. To make sure I wasn’t seeing double, I decided to confirm the balance after each message,” he recounted in a letter to The Nation, insisting that he was ripped off.

    Deolu Ognbanjo, president, National Association of Telecoms Subscribers (NATCOMS), commended the NCC, arguing that with the directive, on-net SMS that used to attract N5 should now be reduced to N1 preparatory to eventual removal of payment for SMS. “We welcome the development. Since on-net SMS attracts 50 per cent of off-net charges, the operators should reduce on-net SMS to N1 per SMS,” he told The Nation.

    The NCC recently set a price cap of N4 per every SMS for all domestic off-net messages with effect from February 5, 2013. Before the NCC directive, it used to cost between N9 and N10 depending on the operator. No cap was placed on international SMS as demanded by the operators because interconnect rates for international SMS are determined by extraneous factors as they are terminated through carrier service providers in various jurisdictions.

    the Association of Licensed Telecommunications Companies of Nigeria (ALTON), the umbrella body of telecoms operators in the country, said the new price cap has become the last straw that will break the SMS camel’s back, saying it is not a good deal for the operators.

    It president Gbenga Adebayo, said the new price cap is not profitable for the telcos, lamenting that a situation where the NCC indulges in micro-managing commercial venture was not in the best interest of the industry.

    He said the NCC directive would push a lot of small and medium businesses out of the industry, adding that most of them have entered into contractual agreement with the service providers before the regulator’s directive.

    “SMS traffic over the last two or three years when Blackberry messenger and WhatsApp introduced free internet-based messages, which became popular, has dwindled. So, this last straw that the NCC has thrown is just to kill SMS business for service providers because there is meagre revenue from there. Few people use SMS and NCC is placing a N4 price cap on it. It is very bad for our business.

    “Other than operators, there other value adding providers who buy bulk SMS and resell. This kind of directive would kill this business segment. A lot of them have contracts with the operators, which are long-term contracts,” the ALTON boss said.

    ALTON’s fears may not be funfounded. According to a report by Ovum, by next year, telecoms carriers globally would lose $54 billion accruing from the use of SMS due to the increasing popularity of social messaging services – messaging within social networks – on smartphones.

    Aside Blackberry, WhatsApp, one of the more prominent social messaging brands, has seen its levels of penetration increase in Nigeria, Singapore and the Netherlands. Ovum said this level of growth would continue as smartphone and mobile broadband penetration increases, and expects smaller players, such as textPlus, Pinterest, and Fring to cause further disruption in the messaging space.

    He noted that the figure is more than double the $23 billion they are expected to have lost by the end of last year, adding that collaboration with handset manufacturers is imperative if operators are to remain relevant and competitive in the instant messaging industry.

    The new report, which addresses how operators can counteract the social messaging threat from over-the-top (OTT) players, also highlighted the rapid increase in the number of such players, and demonstrates that social messaging is not a short-term trend, but a shift in communication patterns.

    Said Neha Dharia, “Social messaging is becoming more pervasive, and operators are coming under increased pressure to drive revenues from the messaging component of their communications businesses.

    “Operators need to understand the impact of social messaging apps on consumer behaviour, both in terms of changing communication patterns and the impact on SMS revenues, and offer services to suit. OTT players are changing consumers’ messaging preferences, and the pressure they are exerting on operators’ messaging services is forcing them to offer increased SMS bundles and to experiment with messaging pricing models, further dampening revenue growth,” says Dharia.

    According to Ovum, the importance of collaboration cannot be underestimated as operators look to a Rich Communication Suite (RCS) platform to provide consumers with features such as file sharing, video calls, and internet protocol (IP)-based messaging. But RCS is not expected to reach the mass market before 2014, so for the time being operators will have to rely on innovative pricing strategies, partnerships, and launching operator-branded IP messaging services to keep up with the changing demand.

    “To take advantage of RCS when the time comes, operators will have to have a strong market presence. This means that they need to move to social messaging now in order to make sure OTT players are not in a better position to take advantage of future opportunities,” says Dharia.

    But the Director, Legal and Regulatory Services of NCC, Ms. Josephine Amuwa, disagrees. She said the decision was taken after evaluating and analysing SMS traffic information provided by the operators. “There was a recognition that the cost of SMS is too high, especially in view of the inter-connection rate of N1.02 for SMS as determined by the Commission in 2009.”

    Ms. Amuwa said based on these considerations, and in the interest of striking a balance between sustaining operator’s profitability and ensuring consumer satisfaction, and also in accordance with the powers conferred on the Commission under Sections 4 and Chapter V11 of the Nigerian Communications Act, 2003, it took the decision to set the price cap which “shall be implemented within 30 days from the date of the directive.”