Tifa Travels has become the first Nigerian travel agency and destination management company (DMO) to open a Lufthansa City Centre (LCC). This is a franchise partnership with the Lufthansa City Centre International. The new centre was opened last Thursday in Ikeja and promised to offer quality service for which the Lufthansa brand is noted for worldwide.
Speaking on the centre, the Senior Business Development Manager of Lufthansa City Centre International (LCCI), Pablo Castro, said having a LCC in Nigeria would enhance the business opportunity and provide the Nigerian travellers with end-to-end travel solution in more than 90 countries worldwide.
Speaking on what it means to have a Lufthansa City Centre in Nigeria, he said: “LCC is a franchising organization for travel agencies that need a global network. When an agency wants to have global coverage, they need to approach one of the organizations worldwide.”
On the criteria for a travel agency to have an LCC, Castro said: “They must be IATA licensed, that is a priority and they must provide travel agency service, and this has to be approved by Lufthansa.”
Also speaking on the LCC, the Managing Director of Tifa Travel Agency, Mrs. Adewale Adelola, said : “IIt is a global expansion of what we have always been doing. It gives you a global reach with other travel agencies. It is like a global expansion and gives you some form of partnership with Lufthansa itself.
“Of course, the Lufthansa brand stands for sincerity and honesty which is what we also stand for. It is a business expansion, a franchise and a global affiliation to a bigger body.”
Asked why she decided to go into the business arrangement with LCCI, she said even though the centre was new in Nigeria, it was a familiar territory.
She continued: “It is still a familiar territory, but with a bigger branding. So, the expectation is that we must deliver on the same level of service that Lufthansa delivers. Lufthansa is known for their exceptional service delivery, so we have to deliver on the same level.
Mrs. Adelola said her company intends to open two new more centres
in Abuja and Port Harcourt.
Among those present at the occasion were Lufthansa Regional General Manager.
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