Category: Brand week

  • Media agency makes debut

    Dentsu Aegis Network, a global media buying and planning agency, has entered the market through a joint venture agreement with a full-service media agency, Media Fuse Ltd.

    In a statement from its global office, the agency said its entry is in line with Dentsu Aegis Network’s expansion and investment into the African market and it expects Media Fuse to operate in Nigeria under a trademark, Media Fuse Dentsu Aegis Network.

    With this, Media Fuse will be joining the strong network of Dentsu Aegis Network brands in Sub-Saharan Africa: Carat, iProspect, Isobar, Posterscope and Vizeum.

    Media Fuse is led by immediate past Managing Director of Media Perspective, Emeka Okeke, as its Chief Executive Officer.

    Media Fuse Dentsu Aegis Network, having worked in some West African countries, including, Ghana, Cameroon, Senegal, Cote D’Ivoire, Sierra-Leone, Gambia and Liberia.

    “With its buoyant economy and the largest population and consumer market in Africa, Nigeria offers great growth potential and business opportunities for Dentsu Aegis and our clients. This investment further expands our reach into the Nigerian market and strengthens our business and capability in the region,” the CEO of Dentsu Aegis Network Americas and EMEA, Nigel Morris, said.

    “With this development, Nigeria and indeed, the West Africa sub-region are set for fresh impetus in brand building and communication experience with global access to tested tools, capacity building processes and the fiscal discipline that the Dentsu Aegis Network is known for on the global stage,” said  Okeke.

  • The battle against counterfeiting

    Worried by counterfeiters’ activities, some groups have risen to stop them, reports ADEDEJI ADEMIGBUJI.

    Brand counterfeiting has been described as “the crime of the 21st Century” as it affects almost every company. The subject of intellectual property, under which it falls, is attracting attention in the legal world. But much is not heard about it in marketing literature. Counterfeiting can be a problem for a brand, but it affects the profits of the brand owner more.

    For instance, the real HP LaserJet printer costs about N100,000 while the fake costs N40,000. But many customers do not believe the real one is 10 times better than the fake. Anyone who cannot afford the former will be happy to settle for a cheaper substitute; yet the cost implication for both brand owners, the customers who patronise cheap brand and the economy which tolerates counterfeiters is huge and could be devastating.

    With the cartel of counterfeiters growing daily in sophistication and funding, luxury brand owners are becoming more vulnerable after spending millions to effectively attract the affluent to their brands. The threat posed by counterfeiters to their priced brands has been described as huge. As a result, the growth rate of counterfeiting has doubled in the last two decades; posing challenges for governments, genuine-item manufacturers and consumers as well.

    At a cross-industry anti-counterfeiting conference in Abuja, hosted by Hewlett Package (HP), it was gathered that the global trade in counterfeit goods is growing in Africa, and, particularly, Nigeria is increasingly being targeted as a market for counterfeit merchandise as a result of its growing middle class and position as new economic frontier for global brands.

    This, perhaps, led multinational and national companies and stakeholders to discuss consumer, brand protection and lobbying as ways of  raising awareness, challenge the legal framework on  counterfeiting to stem the tide of sales and purchase of counterfeited brands.

    The Director-General of Standards Organisation of Nigeria (SON), Joseph Odumodu, at the summit, lamented that brands counterfeiting has been a long standing global problem which poses a great concern to the government and legitimate businesses. Given its huge negative impact on the economic growth of the nation, he said SON had made seizures estimated in excess of N500 million in Nigeria.

    Putting the global loss at $400 billion  by the International Chamber of Commerce (ICC), Odumodu said music software and video market in Nigeria is languishing in over N100 billion loss.

    “In the past, counterfeit products were distributed largely through informal markets, but in recent times, these products are increasingly infiltrating legitimate supply  chains and now appearing on the shelves of established retail shops and trade fairs. The internet which is a virtual market place, has provided counterfeiters and pirates a new powerful means to sell their products via auction sites, stand-alone e-commerce sites and email solicitation. The online environment is attractive to counterfeiters and pirates for a number of reasons, including the relative ease of deceiving consumers and the market reach,” he observed.

    Worried about how counterfeiting is affecting its brand value in its market category, HP Brand Protection Programme Manager, Jeff Kwasny, complained that HP cartridges are refilled or remanufactured  in unauthorised or fake reproductions of HP packaging, which are meant to mislead the consumer believe that they are buying genuine HP products.

    He said as growing markets, many African countries are a major target for counterfeiting networks.  “HP’s ACF Programme is supporting African authorities in order to tackle counterfeiting before it gains a larger foothold in Africa. HP is active in protecting African economies from illicit trade of HP branded products. Customers are mostly unwitting victims of counterfeiting. Only six per cent of corporate customers who purchased counterfeit print cartridges did so intentionally,” he said.

    The District Manager, Printing and Personal System Western, Southern and Eastern Africa, Jean-Paul Pinto, said with the rate at which brand protection is becoming difficult as a result of growth in technology, there is need to protect consumers, customers, investment from the impact of counterfeiting. “It destroys economy and business investment and trade partners. The fight against counterfeiting is beyond HP but it’s everybody’s fight,” he said.

    Also, the President, Intellectual Property Law Association of Nigeria, Prof Bankole Sodipo, said any brand that refuses to innovate on new ways to protect its identity will go into extinction. He, however, advised that a reform should be canvassed by joint-industry stakeholders in other to change certain aspects of the Nigerian anti-counterfeiting laws, which adjudicate weak punitive measure for offenders, hence, encouraging them to commit the crime.

    “For brands, if you don’t do what is right you will go into extinction? Counterfeiting is one of the greatest things that can kill an industry. We need a reform to fight counterfeiting. We need lobbying to effect changes in the law in other to fight the current legal framework so that the fight against counterfeiting will be  easy for brands,” he said.

    Sodipo, however, warned brand owners against the activities of their authorised distributors who are easy prey for counterfeiting rings. “I am aware of a brand that has gone into extinction as a result of the activities of its distributors, who allowed counterfeiters to use their channels for distribution of its principal’s counterfeit,” he said.

    At the moment, a lot of brands are waking up to the challenge posed by counterfeiting. The Senior Brand Protection Manager, Unilever Africa, Mr. Desmond Adeola, disclosed that Unilever has internal solutions to check counterfeiting of its brands.“At Unilever, we employed internal solutions. We look at our supply chains. We do lots of tiding of company policies to stamp out opportunities for counterfeiters. We know that they clone our packages and that is why we look at the issue of editable artworks, engagement of law  enforcement agents and give them needed information to protect our brands,” he said.

    The Partner & Head Intellectual Property Department, Aluko & Oyebode, Uche Nwokocha, urged that collaboration among industry players will change the game against counterfeiters. He, however, urged collaboration among industry players to seek for legal assistance.

    “Whatever kind of partnership that is embarked upon, Brand Owners require the services of legal practitioners to ensure that such actions are carried out within the limits of the law. Relevant regulatory agencies carry out raids upon successful investigation into the complaint lodged by the owner of brand. Legal assistance is often required to ensure that such actions are carried out within the limits of the law,” he said.

    To stop the menace, Kwasny said HP has adopted five strategies in fighting counterfeiting. They include investigation and enforcement; prevention and education; channel management (that management of suppliers activities) and product and packaging.

    Meanwhile, the Comptroller- General of Customs, Abdullahi Dikko Inde, said it was most important that every nation fights counterfeiting and piracy to protect their economy. He advised that there is need for all relevant border agencies to collaborate to ensure success in this endeavour.

    “Protection of Intellectual Property (IP) Rights is an obligation upon each country that accedes to the  World Trade Organisation Trade Related Intellectual Property Rights (WTO TRIPS) agreement. The TRIPS, which Nigeria has ratified, provides certain minimum standards for protection which should be accorded by governments to IP Right owners including border enforcement,” he said.

     

  • Customs sabotaging PAAR’s implementation

    The Nigeria Customs Service ( NCS) Investigation Unit is sabotaging the implementation of the Pre-Arrival Assessment Report (PAAR) at ports, The Nation has learnt.

    The scheme was introduced by the Comptroller-General, Alhaji Dikko Abdulahi about nine months ago after the Federal Government suspended the contract of the former service providers to boost trade facilitation.

    Some of the Customs Investigating Unit (CIU) officers, findings revealed, are using the scheme to extort importers and clearing  agents.

    Importers and clearing agents, it was learnt, are no longer happy with the manner the CIU and Valuation Officers are implementing  PAAR, mostly in  quantity and value of cargoes.

    Importers and the Association of Nigerian Licensed Customs Agents (ANLCA), it was gathered, have started picking holes in the implementation of the scheme based on the attitude of the officers and are demanding the abolition of queries on values of the cargo to stem crisis at ports.

    Importers and the clearing agents, sources said, are not happy over the incessant querying of cargoes by CIU based on low value and alleged inflation of values payable on consignments at various commands.

    An importer, Felix Aderibigbe,  urged the Customs management to publish data value of all cargoes on the internet in order to make it accessible for those transacting business at ports.

    Contacted, ANLCA President, Alhaji Olayiwola Shittu said his association supported the Customs management when PAAR was introduced despite the out-cry by other stakeholders.

    The ANLCA chief,  however, said his members are worried over the attitude of some  officers of the outfit on the implementation of PAAR and urged its management to address the challenges facing the scheme.

    “We gave Customs all the necessary support in the last  nine months and this is the time for us to re-appraise PAAR, get our acts together, put down our observation and conclusions and make sure they go to the right channel for a review,” Shittu said.

    Another clearing agent and former Chairman of Tin Can Chapter, Kayode Farinto, condemned the re-routing of PAAR document by Customs officers to the tune of N30,000.

    “The CGC has said that PAAR is a final document, but we understand that PAAR is now being re-routed to the tune of N30,000 and our members are suffering.

    “If there is no discrepancy in quantity, nobody has the right to query PAAR, the CGC cannot be everywhere, but there are some officers trying to sabotage his efforts.

    “PAAR can be queried based on quantity or wrong declaration, but it cannot be queried based on value, whoever is doing that is a criminal,” Farinto said.

    The Coordinator, ANLCA Board of Trustees,  Alhaji Taiwo Mustapha, also condemned the payment of 25 per cent penalty on every PAAR document queried by the Customs.

    He urged Customs to stop blocking cargo manifest an hour after it was keyed into the its computer system.

    ANLCA, investigation revealed, has set up a committee to collate the position of its members on the challenges of PAAR and other operational challenges facing the group at in the port.

    Shittu, it was learnt, assured his members that ANLCA will demand from Customs a publication of the value database for regularly imported items, just like it is being presently done for vehicle imports.

    Also PAAR , ANLCA said, should be declared sacrosanct for cargo clearance as the functions of Q and A office, CIU, gate officers, enforcements, and valuation units in the cargo clearance process should be expressly declared.

  • Hot Robb makes mark with brand activation

    In a cluttered market, clients and agencies are turning to brand activation to get to consumers a desired experience that will enhance brand value and purchase.

    To help one of Nigeria’s oldest brands, Hot Robb ointment, the brand handlers held an activation in Ibadan last week. The event will remain evergreen in the minds of residents and traders of the new Gbagi Market in Ibadan, the capital of Oyo State.

    PZ Cussons, makers of the brand, stormed the popular market with Hot Robb. The crowd at the market Main Parking lot was large; they trooped from all nooks and crannies of the city.

    Using a popular Fuji artist and celebrity endorser, Saheed Osupa, who connects with the low-end of the market, it was a double joy for the consumers as they were not only entertained by  the fuji artist, they were also rewarded with various gifts while most of them were given free medical services which included blood pressure (BP) checks, massaging and free products sampling.

    Also, the ambience created by the brand  provided an opportunity for the PZ Cussons team to sell their product, using well- dressed sales girls.

    A computer accessory seller, Mr. Oladimeji Muyideen, who witnessed the event, said: “This is the first time a brand is doing this type of thing here, especially with our own son, Alhaji Saheed Osupa. PZ Cusson’s Hot Robb activation is innovative and a great event.”

    A health practitioner, Dr. Sekinat Adebola, hired by the firm to  offer free medical services at the Hot Robb Relief Centre, described the programme as a platform for consumers to access.

    The Marketing Manager, PZ Cussons, Mr. Charles Nnochiri; Regional Sales Manager West, Mr. Oni Bashiru and the Brand Manager, Robb, Aro Olalekan, described the initiative as a means of deepening the market share of Hot Robb in the market as well as bond with its teeming consumers to bring the unique values and promises of the brand to the public.

  • Oando edges ConocoPhillips’ acquisition with $550m deposit

    ando Plc, through its upstream oil exploration and production subsidiary, Oando Energy Resources (OER) Inc, has made a total deposit of $550 million to ConocoPhillips (COP), more than one-third of the $1.55 billion deal for the acquisition of COP’s Nigerian business.

    In the latest update on the landmark transaction, Oando indicated that it has also extended the availability period of the $450 million senior secured facility agreement arranged by a group of international banks including Standard Chartered Bank, BNP Paribas and Standard Bank of South Africa Limited to August 31, 2014.

    The facility is a five and a half years lending arrangement which amortises quarterly with an annual interest rate of LIBOR plus 8.5 per cent. Proceeds from the facility are intended to be used to fund a portion of the purchase price for the COP’s acquisition. All terms and conditions under the initial executed binding documentation remain unchanged.

    According to the company, it had increased its deposit with COP by $25 million to increase total deposits to $550 million.

    OER had reached agreement with COP to extend the outside completion date for the acquisition of COP’s Nigerian oil and gas business by Oando till June 30, 2014.

    A regulatory filing submitted to the Nigerian Stock Exchange (NSE) stated that the extension of the outside date for completion was necessary to enable the companies to satisfy all closing conditions including the anticipated consent of the Minister of Petroleum Resources in Nigeria.

    According to the filing, pursuant to an amendment agreement executed on April 30, 2014, OER and COP agreed to extend the outside date for completion of the COP acquisition from April 30, 2014 to June 30, 2014.

    Under the terms, OER also agreed to increase its deposit by $25 million on May 30, 2014, if the consent of the Minister of Petroleum Resources is not received on or before May 23, 2014.

    Oando had technically concluded the momentous acquisition as it pooled the final financial considerations to complete the $1.55 billion agreement with COP in January 2014. The completion of the financial considerations sealed the deal for Oando, although the two parties will still have to wait for the final approval by the Federal Government.

    In December 2012, Oando, through its subsidiary Oando Energy Resources (OER), entered into an agreement with COP to acquire COP’s Nigerian businesses for a total cash consideration of US$1.55 billion. Oando confirmed at the weekend that it has raised the balance of funds and attained financial closure for the deal, pending the approval of the government.

    Oando had made an initial deposit of $450 million to COP. It subsequently undertook many capital raising exercises through a combination of equity and debt including $200 million from a special placement of two billion shares, $100 million through the sale of its subsidiary East Horizon Gas Company and debt from financial institutions totaling $800 million.

    While Oando had duly completed all financial commitments regarding the acquisition, closing of the COP acquisition remains subject to satisfaction of closing conditions, including approval from the Minister of Petroleum Resources. COP was said to have already submitted an application to the Minister of Petroleum Resources to approve the transaction.

    Speaking recently during a visit to the NSE, group managing director, Oando Plc, Mr. Wale Tinubu, confirmed the financial closure and said the group’s acquisition of COP Nigerian assets would dramatically impact on the fortunes of the group going forward.

    According to him, Oando will more than double its pre-tax profit to some N100 billion as the integrated energy group looks to unlock immense potential of COP acquisition.

    He said with the conclusion of the acquisition of COP, Oando’s earnings before interest, taxes, depreciation and amortisation (EBITDA) will rise from the current annual average of N45 billion to N100 billion.

    He said the increase in earnings would also lead to improvement in dividend payout to shareholders going forward.

    He earlier noted that the audacious acquisition is a game changer for Oando as it will immediately position the company as the largest indigenous oil producer in Nigeria.

    “We are immensely pleased to have secured all funding to complete our. We are tremendously excited about the future of our organisation as this acquisition will not only provide significant growth in size and scale; but will substantially strengthen our position in the upstream sector,” Tinubu said.

    Oando through OER currently produces 4,500 barrels of crude oil per day from two producing fields, with this acquisition it will start producing circa 50,000 barrels per day from six producing fields.

  • What future for women in marketing?

    What future for women in marketing?

    Women are perceived as better managers of resources. Yet, only few are in leadership positions, especially in the marketing communication industry. These few have made their marks in an industry dominated by men. Is there more room for women at the top? This issue, among others, dominated discussions at the first Women In Marketing Conference and Awards (WIMCA) in Lagos. ADEDEJI ADEMIGBUJI reports.

    THERE is concern over the shrinking number of women in top management in the marketing communication industry.

    There are many at the entry level only a few make it to the top. Marketing communication experts expressed worry over the development at the Women in Marketing Conference and Awards (WIMCA), organised by a  marketing magazine, Brand Communicator, in conjuction with Procter & Gamble (P&G).

    Managing Director of Noah’s Ark Lanre Adisa noted while 80 per cent of those who make purchases are women, there are none in the creative director cadre in advertising agencies.

    Adisa said: “There is a need for a balance which must however be driven by merit not feminine sentiments.”

    Some are worried that to reach the top, many women sell their pride and yet, hardly achieve their aim.

    President of Advertisers Association of Nigeria (ADVAN), Mr. Kola Oyeyemi said a woman who got an edge because of “her sex and romance with a man who could help influence opportunities for her becomes a slave”.

    Oyeyemi affirmed merit rather than sex appeal to enhance promotion to the higher level in the industry. “Women should always think about merit and not their sex,” he advised. He believes that women are better managers because they have the innate talent to multi-task.

    Despite some of the challenges they face, the chairman on the occasion, Sir Steve Omojafor, believes women will take over the industry soon. Noting that there is no better time than now, he said women are not just pretty, but goal-getters and resourceful.

    “The women have arrived and this is their time. We need your leadership and feminine touch,” he said.

    Omojafor said in the in course of his foray into advertising after quitting journalism, he was inspired by the women he met on the field, especially at Lintas, Nigeria’s first advertising agency.

    Meanwhile, the Managing Director, Biola Alabi Media, Mrs. Biola Alabi, urged women to have a grasp of research and sound education to get to the top in the marketing communication industry.

    Mrs Alabi,a former Mnet boss, said to  make a success of a career in the industry, women must be good in data, understand their environment within and outside the workplace, remain focused, understand that they are unique and always willing to acquire new information. She also advised unemployed women marketers who are willing to acquire experience to explore volunteering as a good way to start.

    She also tasked women to leverage good network, build a support team or personal board of directors. “Women should always build a support team to get to the next level. It should be a support team you trust so that they could guide and support you. She, however, maintained that for the relationship to be fruitful and long lasting, it must be a two-way relationship that is beneficial on both sides. She also believed that women are not telling their stories enough. “Always market the brand and yourself,” she urged.

    Also, the immediate past President of Association of Advertising Agencies of Nigeria (AAAN), Mrs. Bunmi Oke, re-echoed the need to have a support team, said women must be their own challenger by motivating themselves to always want to get and do better.

    With inability of female marketers to identify opportunities, the Managing Director, Goals and Ideas Communications, Mrs. Yinka Ogunde said ability to identify opportunities remains a critical ingredient that could foster career growth in the profession. Drawing inspiration from her career in marketing, she said she had to resign from one of the advertising agencies to set up her own agency which specialises in education marketing.

    Despite discouragement from friends who wondered aloud why she ventured into such niche marketing, Ogunde’s doggedness despite initial challenges gave her an insight into education-marketing field, which has become a success.

    With many marketing women facing family crisis because of job demand, the Associate Director, Brand Operations, Procter and Gamble Nigeria, Mrs. Ehinomen Enekabor, is of the opinion that if female marketers married the right person, their family will support them rather than put pressure on them.

    Meanwhile, the Managing Director, L’Oreal West Africa, Idorenyen Enang, maintained motivation remains key to career growth whether for a man or women in marketing. To protect women from some of the challenges Enang believed legislation would be a right step to have more women in higher cadre. He argued that working with women give room for better transformation within the work place.

    He also noted that women must understand that it is not about employment but what they do with the opportunity given to them. Enang also believed every practitioner must learn to adopt the qualities of an iconic brand, which are authenticity, staying power and consistency.

    The convener of the conference and Publisher of Brand Communicators, Joshua Ajayi, disclosed that he and his team decided to come up with the conference because they noticed that there were fewer female CEOs in the marketing and integrated marketing communication fields.

    He said that when the issue was raised among practitioners, they were asked if they are a feminist organisation. According to him, they were later accused of not even being gender sensitive as fewer women had featured on the cover page of Brand Communicators.

    “Amongst many other things, WIMCA seeks to ignite the potential in women towards attaining enviable heights in marketing and management, create a platform for networking among women in the marketing and communications industry, inspire the entrepreneurial spirit in women towards creating and sustaining enduring marketing and communications industry businesses, as well as providing a mentorship platform for young and prospective professionals,” he said.

    During the conference, some female professionals were given awards. The Outstanding Female Marketing Professional in the Fast Moving Consumer Goods (Marketing) Category, went to Mrs. Iquo Ukoh, Executive Director (Marketing Services), Nestle Nigeria Plc. In the Financial Services Category, it was Mrs Folake Ani-Mummuney, Head, Marketing and Communications, FirstBank of Nigeria Limited; in the Telecommunications, (Corporate Communications), Ms. Funmi Onajide General Manager, Corporate Communications, MTN Nigeria, smiled home with it; in the Creative Advertising Category, Mrs. Mowumi Owoduni, Managing Director, STB McCann Lagos, got the award; in the Public Relations Category, Ms Alima Atta, Managing Director, SESEMA PR was awarded while In the Out of Home Advertising Category, it was Managing Director, NAS Advertising, Mrs Ify Onukwuba, that emerged tops.

  • Unilever launches Pepsodent

    Unilever Nigeria Plc has unveiled a new Pepsodent gel toothpaste.

    At the launch attended by over 1000 school children, parents, teachers and the executive members of the Nigerian Dental Association attended, the Brand Building Director, Unilever Nigeria, David Okeme, said the toothpaste would cater for consumer’ need of consumers.

    “The New Pepsodent Cavity Fighter toothpaste integrates Active Micro Calcium and Pro-Floride Complex. This dual technology is proven to effectively fight cavity and fortify teeth in the long term. Micro Calcium- helps repair tiny invisible holes before they become cavity. Pro Fluoride Complex – protects teeth for longer,” he said.

    He noted that as part of the company’s commitment to supporting the  fight against tooth cavity, Unilever is donating over N10 million worth of Pepsodent toothpaste to Nigerian Red Cross Society (NRCS).

    The guest speaker at the launch, Prof Adeyemi Olusile, from the Obafemi Awolowo University, Ile Ife, said: “Tooth Cavity is a bacterial infection that causes removal of mineral irons from the dental enamel and destruction of the hard tissues of the teeth. This is a result of the production of acid by bacterial fermentation of food debris accumulated on the tooth surface.

    “Bacteria have means of sticking to our mouth, and if we do not brush them properly in the morning and night, they cause holes in our teeth. Therefore, we must brush our mouth twice daily with calcium and fluoride filled toothpaste, like Pepsodent to reduce bacteria in our mouth and make it not to smell.”

  • ‘Insecurity is killing businesses’

    ‘Insecurity is killing businesses’

    Businesses need a conducive environment to grow. In Nigeria, many businesses are dying because of many factors, including insecurity, especially in the Northeast, in this interview with ADEDEJI ADEMIGBUJI, Mr Steve Babaeko, founder of X3M Ideas, says insecurity must be addressed for businesses to thrive.

    Your agency is marking its second anniversary. How has the journey been considering the challenges in the industry?

    It has been one of the most challenging ventures I have ever undertaken. It is also interesting because we have passed the stage where the initial doubts have ceased to exist. However, the next challenge is how we push the envelope and move to the next level.

    How have you been pushing the emvelope (i.e. challenging the barriers)?

    If you have seen the kind of work we have been doing, you would agree with me that we are part of the agencies that have been pushing the envelope in this country. We get briefs because of the quality of works we churn out. If you see our clientele list and the portfolio we have in our custody, you will see that there has been quality in terms of the creativity coming out.

    How many clients do you have?

    Anybody who is conversant with our work will know that we have a very robust portfolio across different segment of the market. From telecoms to banking, carbonated soft drinks, card and switching business and the FMCG. Etisalat, Diamond Bank, Inter-switch and DStv are four of the clients that have been pushing us to continuously deliver. We are really grateful to them because without them, we are nothing.

    Are clients complying with the issue of pitch fee?

    Those are issues for the new Association of Advertising Agencies ofNigeria (AAAN) executive to tackle. The laws are there; we just have to follow up and see that clients stay compliant. At agency level, we just follow the law; we are not like the regulatory body, we are participants in this game.

    How have you been able to transform your employees?

    The crux of our team is people who are a part of the system that are very young when we started. Then, the other 70 per cent of our team are those who have never done advertising before. Our model was different ab initio: people who are well travelled, well exposed in different fields with the idea that we don’t want do the same old kind of communication. We set the agenda and everything followed.

    Is there any business objective attached to your company’s CSR?

    This is something we really feel strongly about. This is our country and we have no place to call our own. The issue is that as individuals and corporate organisations, we must step up and fight for this country. Hence, the only way we can do that is being able to salvage the future of this country. How can you survive in today’s world without having a grasp of Information Communication Technology(ICT)? Sadly, today, you find many schools without computer and technology. We feel that this is something we will continue to do and not a one off thing.

    How do you select schools for your CSR?

    We believe that charity begins at home. That was why we decided to renovate the five blocks of a school that was close to our office which is Opebi Junior High. Before we got here, we set up an in-house committee that carefully selected and made a presentation on the challenges of the school they visited. This year, we have focused on ICT because we are a forward-thinking company and we want to give young minds the opportunity to be more ICT compliant.

    Do you have confidence in the  AAAN executives?

    My belief is that whatever the last exco did not finish; hopefully, this  exco would be able to finish it. Even if they don’t, it is all about continuity and we hope that someday we would get it right.

    To what extent has insecurity affected advertising business?

    The state of security has affected business for everybody in Nigeria. Almost like 1/3 or 2/3 of the economy is totally cut off. If the Northeast is not operational, it is going to affect your clients. So, it means that for people who produce goods, you cannot ship to a lot of states in the Northeast. That has already hit their bottom line. Telecom masts are being sabotaged. It affects everybody, which is why we are really hoping that the government would step up and curb the scourge. This is an issue that affects our means of livelihood.

  • ‘Marketing research is huge’

    ‘Marketing research is huge’

    Marketing Research is key to the success of brands, yet most companies do not consider it important. In this interview with ADEDEJI ADEMIGBUJI, the Managing Director, Millward Brown Nigeria, Mrs. Ugo Geri Roberts, speaks on branding, marketing research and investments.

    Is Nigeria doing well in marketing research?

    You know, no success is an accident. Nigeria is an evolving economy, and even in European countries where research has evolved, it is always like that. You have to start somewhere. I guess it is the same everywhere. Here in Nigeria as practitioners of research, I don’t think we are where we should be. There are yet several remaining untapped grounds. Right now, we see research as a global terrain, just what global agencies are doing for clients. But remember that just as global clients in other climes started somewhere small, they were not always this big, which is what we are trying to pass across to our middle level organisations, and then to the smaller organisations that look, do not just look at research in terms of what is in it. No! Look at it in a futuristic and strategic way.

    Research is like a small compass that gives you direction when you are out there in the middle of a vast sea; the compass is there directing you so you don’t get lost. We are saying “take another look at research and see it not as when one goes to the market to buy something and get results immediately”. You might not see the result immediately, but you need it if you must stay ahead, if you must stay fresh, if you must stay relevant. As a brand, you need research to tell you where you are at every moment in time we think brands need research.

    How can the government encourage research?

    The truth is the government can’t force anybody to do research. It is not done. Organisations are entities, you can’t force them. But I think what the government can do is to encourage them. Again, we have observed that the terrain is very porous allowing everyone to come in. You see all manner of people jump into Nigeria with their brief cases and want to conduct research. And when they come they do it and run out the same way they came in. And I ask myself why I can’t do the same in South Africa, for example. If I go to South Africa I am not allowed to moderate, there are some things I can’t do. But there is nothing like that on ground to restrict here. Anyone can just come in with their accent. All they do is pick someone on the street, stay by the road side do what they like. So, we need the government to put policies in place. The same principle should apply here to also enable us grow.

    Looking at the Nigerian research market, is it good enough to attract foreign investments?

    Everybody knows me as a passionate Nigerian without apologies. My answer will be yes. You could begin to talk to me about safety issue, about poverty level, but am really not moved by that, because the question I will always ask is, if you talk about poverty level, people will tell you about the 70 per cent living below poverty line in the rural areas, leaving 30 per cent in control of the economy. What is the size of that 30 per cent that is not living below one dollar a day? You will join 10 countries to get that 30 per cent in some regions. You as an investor, why look for reasons, you can’t come when you have a ready made market; just hit the ones that are there. You know the middle class is growing, they will come on board. So, I will tell you yes, Nigeria is a fertile ground for investors.

    Milward Brown Nigeria has just opened a multi-million naira office complex. Isn’t that an indication of confidence in the market?

    Yes, it is. What is about to happen is just not going to be me and the staff we have here, our Sub-Saharan boss will be here; our Africa and Middle East Managing Directors will all be here for the grand opening. That speaks a lot for the event. For them to leave their busy schedule and fly down to Nigeria, I don’t think we should just trivialise it. So, I will say it is going to be big; it is a demonstration of our commitment to the economy. They know that Nigeria is big, it is central to our operation in Africa. You and I know that we are the biggest economy in Africa, so I think that the world is taking us seriously, and Millward Brown is not left out. We are interested in Nigeria and that is very important to us. We want to grow the market and help brands fulfill their dreams; we want to be in the centre of Nigeria’s marketing research projects.

     

  • Thermocool rewards customers

    Thermocool has rewarded its customers as part of effort to celebrate 40 years of delivering durable home appliances to Nigerians.

    It is also running a campaign tagged: ‘Thermocool Moments 2’. The campaign will include opportunities for consumers to be part of a quiz, answer questions about their favourite household brand, and stand a chance to win amazing prizes weekly.

    According to the Marketing Director, Thermocool, Mr. Vikramjeet Singh, ‘Thermocool Moment 2’ is a platform to engage and reward customers.

    “We want to show to our esteemed customers that we appreciate their trust and patronage over the last 40 years and we would like customers nationwide to demonstrate how well they know the brand and show how well they connect with Thermocool, while being presented an opportunity to win amazing prizes,” he said.

    He also said: “During Thermocool Moments 1, customers were encouraged to share and celebrate their Thermocool stories, how the brand has been there for them through the years, and loads of customers participated in the radio show and relived their amazing Thermocool experiences and they were well rewarded. Thermocool Moments 2 are another great opportunity for customers and their friends to connect with their favourite household appliance brand, and ultimately get a chance to be rewarded with an exciting variety of top quality Thermocool household appliances, and this is our own way of appreciating them for their loyalty.”

    The Managing Director, Mr. Panos Katsis said: “Thermocool understands Nigerian’s appreciation for best quality in household items; as such we are always innovating and are committed to providing our esteemed customers with amazing products and customer experiences.

    “As a way of extending appreciation to our customers over the years for choosing Thermocool, we encourage our customers to celebrate with Thermocool as they participate in the Thermocool Moments 2 while also inviting their family and friends to join the quiz and stand a unique chance to be rewarded by Thermocool, their favourite household brand.”