Category: Jobs

  • Making a success of job interview

    The interview is one of the most im-portant elements in the job search pro-cess. When an employer invites you to an interview, he/she is indicating an interest in bringing you on board. The interview gives both of you the opportunity to exchange enough information to determine if you are a good “fit” for each other. Think of an interview as a highly focused professional conversation. You should use the limited amount of time you have to learn about an employer’s needs and discuss the ways you can meet these needs. In many cases, you will interview at least twice before being hired for a position. Once in a brief screening interview and at least once again in a more serious meeting when you may also speak with many of your potential coworkers.

    The job interview is a strategic conversation with a purpose. Your goal is to show the employer that you have the skills, background, and ability to do the job and that you can successfully fit into the organisation and its culture. The interview is also your opportunity to gather information about the job, the organisation, and future career opportunities to figure out if the position and work environment are right for you.

    Most employers do not hire people based on merit alone. Personality, confidence, enthusiasm, a positive outlook, and excellent interpersonal and communication skills count heavily in the selection process.

    After your cover letter and résumé, the interview is your best opportunity to wow the employer-regardless of your background and experience. To do this, use every possible strategy to develop effective interviewing skills. The best way is to prepare a selective presentation of your background, thoughtful answers to potential interview questions, well-researched questions about the organisation, and an effective strategy to market yourself. Also consider your career goals and what the available job offers so that you can discuss both of these topics with employers. Interviewing is a skill that improves and becomes easier with practice. Check with your school career center or your local Employment Service office to see if it offers workshops and individual videotaped mock interviews for practice.

     

    Research

    It is to your advantage to carefully research the job and the organisation. There are many ways to do this. You can request printed materials from the employer, such as annual reports and job descriptions. This is an entirely appropriate request, so don’t hesitate to make it. Use your library and career center resources. Ask colleagues, friends, and faculty about the organisation, and about any personal contacts at the organisation they might have. Look at the organisation’s home page. Knowing about the job will help you prepare a list of your qualifications so that you can show, point by point, why you are the best candidate.

     

    Practice, practice, practice

    Prepare a succinct, clear answer to each of the questions in the interview questions section. Practice answering questions with a friend, or in front of a mirror. Ask your friend to give you constructive criticism on your speaking style, mannerisms, and poise. As you practice, avoid colloquialisms, such as “like” and “you know.” Make sure you don’t script all your answers-you’ll sound as though you’re reading cue cards! It’s important to prepare yourself for talking with complete strangers.

     

    Find out the logistics of the interview

    The more you know, the more focused your answers will be. Find out when the interview is scheduled, what to expect during it, and how long you will be there. Also find out if you will be talking to just one person, or to several.

     

    Be prompt and professional

    Always arrive early. If you don’t know where the organisation is located, call for exact directions in advance. Leave some extra time for any traffic, parking, or unpredictable events. If you are running late, call right away and let someone know. The best time to arrive is approximately five to 10 minutes early. Give yourself the time to read your résumé one more time, to catch your breath, and to be ready for the interview. Once you’re at the office, treat everyone you encounter with respect. Be pleasant to everyone as soon as you walk in the door.

     

    Dress for success

    Wear a professional business suit. This point cannot be emphasized enough. First impressions are extremely important in the interview process. Women should avoid wearing too much jewelry or make up. Men should avoid flashy suits or wearing too much cologne. It is also important that you feel comfortable. While a suit is the standard interview attire in a business environment, if you think it is an informal environment, call before and ask. Regardless, you can never be overdressed if you are wearing a tailored suit.

     

    Be organised

    Carry a portfolio notepad or at the very least a manila file folder labeled with the employer’s name. Bring extra résumés and have the names, addresses and phone numbers of references, in case the employer asks. Also, bring a list of questions for the employer. You may refer to your list of questions to be sure you’ve gathered the information you need to make a decision. Do not be preoccupied with taking notes during the interview.

     

    Know yourself

    You will make the interview process easier for the employer if you volunteer relevant information about yourself. Think about how you want to present your strengths, experiences, education, work style, skills, and goals. Be prepared to supplement all your answers with examples that support the statements you make. It is also a good idea to review your résumé with a critical eye and identify areas that an employer might see as limitations or want further information. Think about how you can answer difficult questions accurately and positively, while keeping each answer brief.

  • JOBS OF THE DAY

    Graduate & Experienced Recruitment at Society for Family Health (SFH) (22 Positions)
    Society for Family Health (SFH) is one of the leading public health non-governmental organisations (NGOs) in Nigeria, implementing programmes in reproductive health, HIV and AIDS prevention, and maternal and child health. SFH works in partnership with the Federal and State Governments of Nigeria, the British Department for International Development (DFID) and the United States Agency for International Development (USAID) among other international donors. We require competent candidates for the following positions:

    Job Title: Officer, Human Resources
    Location: Abuja
    Job Profile:
    Reports to the Assistant Director-HR.
    The successful candidate will be responsible for all personnel and staff matters.
    S/he will prepare relevant employee statistics.
    Update all staff records as at when necessary, advise employees on new policy changes and implement all HR deliverables. Must be conversant with the Nigerian Labour Law.

    Qualifications/Experience: The desired candidate;
    Must possess a first degree (BSc/HND) in any Behavioural or Social Science.
    Must possess minimum one (1) year post NYSC working experience
    Must be computer literate.
    Prior experience working with an NGO will be of added advantage.
    Must possess a high level of integrity and responsibility.
    Must possess excellent planning and organisational skills.

    Compensation & Benefits:
    The compensation package for these positions is very attractive and designed to attract, motivate and retain talented candidates.

    Application Closing Date
    23rd January, 2014

    Method of Application:
    A one page application letter (using the position reference as subject), addressed to the Deputy Director-HR this email address: ofHRabj@sfhnigeria.org clearly providing evidence of competences required for the job, current remuneration, as well as a comprehensive Curriculum Vitae indicating clearly your valid telephone numbers, e-mail address and current contact address should be sent latest by the 23rd of January 2014 to the email address beside the job you are applying for. Candidates without the minimum requirements need not apply. Only shortlisted candidates will be contacted.

    Job Title: Senior Officer/ Officer, Finance
    Location: Lagos
    Job Profile:
    Reporting to the Territorial Manager with a dotted line relationship to the Head of Finance, the successful candidate will be primarily be responsible for the proper application of SFH and donor policies in the handling of Finances of all projects in the territories, s/he will ensure the efficient management of finances and also ensure adequate records are kept safely and in an easily retrievable manner.
    He/she will be responsible for sending financial reports to Headquarters and will assist in the drawing up of project budget, its monitoring and the recording of variances.
    In addition, he/she will reconcile all staff accounts and produce an ageing report and also analyse retirements to ensuring they have both the appropriate approvals and support documents which comply with SFH policies.

    Qualifications/Experience
    Minimum Academic/Professional Qualifications required for the position:
    Must possess a first degree (BSc/HND) in Accounts or any related field. ACA will be of added advantage.
    Must possess minimum three (3) years post NYSC working experience (Senior Officer)
    Must possess minimum One (1) years post NYSC working experience (Officer)
    Must possess a broad knowledge of accounting software packages especially SAP.
    Must possess excellent planning and organisational skills.
    Must be able to work with minimal supervision and MUST possess a high level of integrity and responsibility.

    Compensation & Benefits:
    The compensation package for these positions is very attractive and designed to attract, motivate and retain talented candidates.

    Application Closing Date
    23rd January, 2014

    Method of Application:
    A one page application letter (using the position reference as subject), addressed to the Deputy Director-HR this email address: soffacLagos@sfhnigeria.org clearly providing evidence of competences required for the job, current remuneration, as well as a comprehensive Curriculum Vitae indicating clearly your valid telephone numbers, e-mail address and current contact address should be sent latest by the 23rd of January 2014 to the email address beside the job you are applying for. Candidates without the minimum requirements need not apply. Only shortlisted candidates will be contacted.

    Job Title: Senior Officer/ Officer, Finance
    Location: Abeokuta Ogun State
    Job Profile:
    Reporting to the Territorial Manager with a dotted line relationship to the Head of Finance, the successful candidate will be primarily be responsible for the proper application of SFH and donor policies in the handling of Finances of all projects in the territories, s/he will ensure the efficient management of finances and also ensure adequate records are kept safely and in an easily retrievable manner.
    He/she will be responsible for sending financial reports to Headquarters and will assist in the drawing up of project budget, its monitoring and the recording of variances.
    In addition, he/she will reconcile all staff accounts and produce an ageing report and also analyse retirements to ensuring they have both the appropriate approvals and support documents which comply with SFH policies.

    Qualifications/Experience:
    Minimum Academic/Professional Qualifications required for the position:

    Must possess a first degree (BSc/HND) in Accounts or any related field. ACA will be of added advantage.
    Must possess minimum three (3) years post NYSC working experience (Senior Officer)
    Must possess minimum One (1) years post NYSC working experience (Officer)
    Must possess a broad knowledge of accounting software packages especially SAP.
    Must possess excellent planning and organisational skills.
    Must be able to work with minimal supervision and MUST possess a high level of integrity and responsibility.
    Candidates are required to apply for only one state. Multiple applications will be disqualified.

    Compensation & Benefits:
    The compensation package for these positions is very attractive and designed to attract, motivate and retain talented candidates.

    Application Closing Date
    23rd January, 2014

    Method of Application:
    A one page application letter (using the position reference as subject), addressed to the Deputy Director-HR this email address: soffacENRAbeokuta@sfhnigeria.org clearly providing evidence of competences required for the job, current remuneration, as well as a comprehensive Curriculum Vitae indicating clearly your valid telephone numbers, e-mail address and current contact address should be sent latest by the 23rd of January 2014 to the email address beside the job you are applying for. Candidates without the minimum requirements need not apply. Only shortlisted candidates will be contacted.
    Culled from hotnigeriajobs.com

  • Jobs of the day

    W-Holistic Business Solutions
    W-Holistic Business Solutions is recruiting to fill the following positions below for our clients.

    Job Title: Graphic Artists

    Location: Lagos

    Job Description

    • The successful candidate will work alongside the Chief Executive Officer in a tactically oriented function to meet the graphic design needs of the company and its clients.

    Responsibilities

    • Conceptualize and implement design of solutions that meet marketing strategies from concept to completion.
    • Work with various clients to interpret and translate their expressed needs and ideas into concepts, and develop and translate them into effective communication materials
    • Plan, coordinate and organize projects and production processes to ensure completion in a timely and cost-effective manner; conceive, plan, produce, and create files or artwork.

    Requirements

    • First degree or its equivalent in any discipline (preferably in any of the humanities) required.
    • Must be proficient in graphic related packages, such as CorelDraw, Adobe Photoshop/Illustration, PageMaker etc. (Knowledge of Flash and other multimedia design packages is an added advantage).
    • Knowledge of graphic animation, video editing, needs to know how to create media presentations using different software.
    • Minimum of three (3) years relevant experience in Creative Hot shop, Ad and Branding related companies.

    Competencies and Skills Requirements:

    • Very good knowledge and understanding of the components and new thinking in Graphics and Design Solutions.
    • Good knowledge of current fashions in the visual arts, working knowledge of the latest computer packages and an understanding of material costs and time limits, all of which can impact on the design.
    • Good and holistic understanding of the business operations, inter-relationships and dependencies.
    • Excellent communication and networking skills.
    • Excellent creativity and innovation skills.
    • Good presentation and negotiation skills.
    • Good problem analysis and solving skills.
    • Ability to manage multiple priorities.
    • Ability to maintain cooperative working relationships.
    • Ability to work under pressure to meet deadlines.
    • Ability to use office productivity tools.

    Application Closing Date
    24th January, 2014.

    Method of Application
    Interested and qualified candidates should send their CV’s and cover letters to: jobcentre@w-hbs.com using the job title and code of the position being applied for as the subject of the email.

    Note: Applicants who have applied earlier for this position should apply again and this doesn’t invalidate their earlier application. Only shortlisted candidates will be contacted.

    Job Title: Human Resource Executives

    Location: Lagos

    Job Description

    • The successful candidates will report directly to the Head, Human Resources.
    • As a Human Resource Officer in the organization, you’ll work with the Head, Human Resources to support multiple functions and duties.
    • The Human Resource Officer will provide expertise in a specific area of human resources.

    Responsibilities
    The specialist roles being sourced for include:

    • Recruitment & Manpower Planning
    • Compensation & Benefits
    • Performance Management
    • Training & Development
    • Employee Relations
    • Duties are performed at various levels within the defined specialist role.

     

    Requirements

    • First degree or its equivalent in any discipline, preferably in any of the humanities.
    • Minimum of 3 years of progressive career experience in Human Resources with extensive experience in the specialist functions highlighted above.
    • Professional qualification in HR will be an added advantage.

    Competencies and Skills Requirements:

    • Ability to use office productivity tools.
    • The ability to think strategically and execute plans/programs.
    • Strong written, verbal, analytical and presentation skills to effectively represent the company and interact with inside and outside customers.
    • A strong sense of urgency, a high degree of initiative, and the ability to lead and/or participate in cross-functional teams.
    • Strong analytical, consultation and negotiation skills to identify areas of improvement and work with internal customers to develop appropriate solutions.
    • In-depth understanding of key specialist area.

    Application Closing Date

    24th January, 2014.

    Method of Application
    Interested and qualified candidates should send their CV’s and cover letters to: jobcentre@w-hbs.com using the job title and code of the position being applied for as the subject of the email.

    Note: Applicants who have applied earlier for this position should apply again and this doesn’t invalidate their earlier application. Only shortlisted candidates will be contacted.

    Job Title: Accountant

    Location: Lagos

    Responsibilities

    • To ensure effective strategic and operational financial planning, management, monitoring and reporting to enhance the decision making process of Management
    • To ensure effective control of all company financial, accounting and information processing systems, whilst developing and maintaining proper procedures and reporting systems to ensure compliance with statutory and company regulations.

    Requirements

    • First degree in a numerate discipline plus any Professional Accounting Qualification – ACA, CIMA, CPA, ACCA.
    • Minimum of ten (10) years relevant experience in core accounting function from a leading or well structured accounting firm.
    • Relevant finance experience should include planning, forecasting and enterprise financial systems with emphasis on financial reporting, budgeting and profit and loss analysis.

    Application Closing Date
    24th January, 2014.

    Method of Application
    Interested and qualified candidates should send their CV’s and cover letters to: jobcentre@w-hbs.com using the job title and code of the position being applied for as the subject of the email.

    Note: Applicants who have applied earlier for this position should apply again and this doesn’t invalidate their earlier application. Only shortlisted candidates will be contacted.

     

    Shongai Packaging Industry Limited

    Due to expansion, Shongai Packaging Industry Limited, is seeking suitable candidates to fill the under-listed positions

    Job Title: Factory Shift Operators

    Location: Ogun State

    Qualification

    • OND / School Certificate (who have worked in a plastic injection section)

    Application Closing Date: 21st January, 2014

    Method of Application

    Interested applicants should submit their CVs to the e-mail address: info@shongaipackaging.com

    Job Title: Mechanical/Electrical Engineers

    Location: Ogun State

    Qualification / Experience

    • HND/B.Sc
    • A minimum of 5 Years Experience

    Application Closing Date
    21st January, 2014

    Method of Application

    Interested applicants should submit their CVs to the e-mail address: info@shongaipackaging.com

     

    Culled from: www.hotnigerianjobs.com

     

  • Jobs of the day

    The Nigerian Ports Authority

    The Nigerian Ports Authority wishes to recruit suitably qualified candidates for the positions below:


    Job Position: Fire Officer II (Salary Scale SSS4)

    Locations: Lagos, Port Harcourt, Onne, Warri, Calabar.
    Cadre: Officer

    Responsibilities

    • Supervision and manning of designed Fire Post within the port facilities.
    • Report incident (if any) in written form to superior officer
    • Ensure safety and efficient running of fire engines and hydrants
    • Take command and control in case of emergency
    • Ability of driving articulated Fire Engine

    Qualifications

    • Minimum of B.Sc or HND in Social Sciences and Humanities or IFE Level 4 Certificate in Fire Science and Fire Safety
    • Age range: 22-35 years

    Application Closing Date
    10th February, 2014.

    Method of Application
    Qualified and interested candidates should send their applications with comprehensive CV stating email, contact address (not P.O. Box), mobile telephone numbers and qualification within six (6) weeks of this publication (10 Feb. 2014)

    The General Manager Human Resources
    Nigerian Ports Authority
    26 / 28 Marina, Lagos

    OR
    Email to: info@nigerianports.org

    Note: Only short-listed applicants would be invited for interview and be required to undergo written test, interview and medical examination.

    Job Position: Fireman / Woman (Salary Scale JSS 3)

    Locations: Lagos, Port Harcourt, Onne, Warri, Calabar.
    Cadre: Junior Category

    Responsibilities

    • Carries out Fire Fighting / Rescue / Prevention exercises.
    • Conduct drills / fire notices
    • Ability of driving articulated Fire Engine

    Qualifications
    Minimum of SSCE / WASC / NECO / GCE O’ Level or its equivalent with four (4) credits with English and Mathematics at a sitting or five credits at either one or two sittings including English and Mathematics.

    Application Closing Date
    10th February, 2013.

    Method of Application
    Qualified and interested candidates should send their applications with comprehensive CV stating email, contact address (not P.O. Box), mobile telephone numbers and qualification / First School Leaving Certificate within six (6) weeks of this publication (10 Feb. 2014) to:

    The General Manager Human Resources
    Nigerian Ports Authority
    26 / 28 Marina, Lagos

    OR
    Email to: info@nigerianports.org

    Note: Only short-listed applicants would be invited for interview and be required to undergo written test, interview and medical examination

     

    PricewaterhouseCooper (PWC)
    PricewaterhouseCooper Nigeria wishes to recruit dynamic; results oriented and highly motivated staff to fill the following positions:

    Job Title: Finance Accounting & Operations Consultant

    Reference Number: ADSP00065
    Location: Lagos
    Department: West Market Area

    Purpose of the Job:

    • We are looking for Consultants to deliver Finance Accounting & Operations assignments for our clients aimed at effective overall financial management as well as corporate performance management. This is achieved through supporting and delivery of activities aimed at improving companies’ transactional, process and decision support process, strategic cost management and analysis, enhancing underlying technologies, and refining finance organization designs

    Roles & Responsibilities

    • Delivery of Finance, Accounting & Operations projects of high complexity through projects plans, economics, monitoring and evaluating risks, budgets and delivery of projects as per required standards
    • Support Finance, Accounting & Operations team in business development through active identification of leads, conversions of leads to expressions of interest, proposals and engagements
    • Identifying and applying appropriate costing techniques to a range of situations
    • Understanding the finance and broader business strategy of clients
    • Design and undertake evaluation and impact studies which look to identify and measure the actual or expected impacts of programmes.
    • Coach, develop and mentor direct reports.
    • Participate in the firm’s activities.

    Requirements

    • First Degree in relevant field
    • CPA or ACCA (finalists) or other accredited accounting qualification

    Job Experience:

    • Over 3 years’ experience in a consulting firm or similar role
    • Experience in reviewing of financial and cost management systems
    • Financial analysis and modelling
    • Budget formulation, execution, accounting and financial reporting
    • Experience delivery of projects in shared service and outsourcing, finance transformation, performance management and financial systems optimization.
    • Experience in building and maintaining relations with senior level clients and management.
    • Experience handling and leading projects and diverse teams.

    Job Knowledge Requirements:

    • Demonstrates knowledge of one of the following industries – Financial Services, Government Agencies, and Consumer products, Telecommunication, Energy and Mining.
    • Working knowledge and understanding of compliance and risk review procedures, business processes and internal controls are desirable.

    Job Related Skills and Competencies:

    • Flexibility in your approach to meeting goals as part of a team
    • Ability to communicate clearly with colleagues and senior clients
    • A proven track record of establishing and maintaining strong relationships
    • A proactive approach to problem solving, delivering results and meet client expectations
    • Strong computer and IT User skills and technical depth.
    • Project management skills – ability to manage across multiple and complex projects.
    • Ability to multi-task simultaneous client engagements.
    • Excellent written and oral communication skills (presentation & facilitation).
    • Demonstrable creativity and innovation.
    • Strong analytical and problem solving capabilities.

    Application Closing Date
    28th February, 2014

    Culled from: www.hotnigerianjobs.com

  • SMEs as aces for job creation

    SMEs as aces for job creation

    To combat unemployment, growing the small and medium enterprises sector is the way to go. And only banks and others financial institutions can help out in this regard to reduce the country’s 24 per cent unemployment rate, COLLINS NWEZE writes.

    With a 24 per cent unemployment rate, Nigeria can be said to be facing a crisis. But there is a way out: the Small and Medium Enterprises (SMEs) subsector, which is seen as engine for job creation in most economies.

    For SMEs to meet this challenge, they must design the right products and services for the subsector as well as adequate and cheap credit.

    The Executive Director, Retail Banking South, FirstBank of Nigeria Limited, Mr. Gbenga Shobo, said his bank took funding for SMEs seriously and is taking steps to ensure that no SME operator that qualifies for loan is denied.

    He said it was only through adequate funding and training that the subsector could create jobs needed to galvanise the economy.

    Shobo, who spoke during the inaugural SMEs conference organised by the bank in Lagos, said denying the subsector adequate funding could lead to job loss and aggravate unemployment.

    He regretted that the unemployment rate was still high despite claims of improved SMEs funding and fresh start-ups because only a few of them succeed.

    Shobo said creating enough successful SMEs would be a plus for not only the banks, but the economy.

    The focus on SMEs by banks, he said, would be in the long run to address unemployment in the country.

    “Definitely, there is a lot of large buzzword right now as a lot of banks are saying they want to do SMEs finance. But we have been relatively successful in financing SMEs,” he said.

    He cited a recent survey conducted by the Pan African University, which showed that FirstBank, more than double any other lender, in SMEs finance in the last three years adding that it won’t resolve everything, but definitely, it would go a long way in reducing it.

    What future for SMEs?

    SMEs in Nigeria have to grow because that is the only way the economy could grow and more jobs created for the rising population.

    “SMEs are the key drivers of any economy. So, it must grow and that is why we are doing the national conference and after that, we are going to have regional conferences. After that, we are also going to have industry-specific conferences to make sure that we take the SMEs to another level,” he said.

    Aside FirstBank, other lenders are digging into the SMEs funding and job creation drive.

    From Skye Bank, Diamond Bank, FirstBank, Ecobank, Heritage Bank and even the Central Bank of Nigeria (CBN), there is renewed interest to get SMEs off the ground running last year, the CBN provided the sub-sector with a N220 billion special fund.

    The CBN defines SMEs according to asset base and number of staff employed. The criteria are an asset base of between N5 million and N500 million, and a staff of between 11 and 300.

    The Chief Executive Officer of African Guarantee Fund, Mr Felix Bikpo, said the sub-sector held the ace to job creation and should be made active if the about 24 per cent unemployment rate is to drop.

    But he advised that Nigeria must tackle challenges of infrastructure, especially power and roads, to create new SMEs or keep the existing ones in business. There is also need to create access to market and provide capacity development especially in areas of keeping company’s financial records.

    Director, Enterprise Development Centre (EDC), Pan African University, Peter Bankole, said if a country wants to develop, it must start taking SMEs’ lending seriously. He said the National Bureau of Statistics (NBS) survey conducted last year showed that SMEs sector will continue to play dominant role in job creation in the economy.

    Bankole said the challenge remains that majority of SMEs are micro, but government is trying to move as many as possible from micro to small because that will give better multiplier effects for the economy and job creation.

    The International Finance Corporation (IFC) is partnering with 10 local banks to de-risk lending to the SMEs in the country. IFC, Nigeria Country Manager, Solomon Quaynor said the corporation has realised that banks run away from high risk transactions, synonymous with lending to SMEs and when the sub-sector is unable to access funds, jobs may be lost and creating new one becomes a mirage.

    He said the IFC has stepped in to de-risk such loans by providing financial infrastructure and developing collateral registry that will assist banks in lending to the sub-sector.

    Quaynor said since a lot of the SMEs do not have landed assets, except receivables, IFC is working with the Corporate Affairs Commission (CAC) and Ministry of Trade and Investment to build a registry system that should include the ability of SMEs to borrow from banks.

    General Manager, IBM Africa, Taiwo Otiti, said the SMEs tools help entrepreneurs manage their businesses properly, and in the process, making it attractive for banks to grant them loans and subsequently create jobs. He said SMEs remain the engine of growth for the economy, adding that they are the largest employer of labour within the economy. He said when the SMEs businesses are run well, then they will have the capacity to employ more people. “Part of the SMEs teaching is how to package their businesses to attract banks’ loans making it easier for them to create jobs,” he said.

    Banks have also taken major steps to see the emergence of well structured and funded SMEs. Ecobank, last year, signed a $50 million agreement with African Guarantee Fund (AGF) to enable both institutions work together to unlock the potential of SMEs in Nigeria, Benin, Burkina Faso, Cameroon, Côte d’Ivoire, the Democratic Republic of Congo, and Kenya to deliver inclusive growth.

    Ecobank Group Chief Executive Officer, Thierry Tanoh, said the agreement reaffirms the lender’s commitment to support small and medium-sized businesses. He said the collaboration with AGF will further enable the SMEs play a critical role in the socio-economic development of Africa especially as it concerns jobs creation.

    The Managing Director/Chief Executive Officer of Enterprise Bank Limited, Ahmed Kuru, reiterated the bank’s commitment towards the support of SMEs. The bank’s CEO described the SMEs’ sector as critical to the development of the economy and job creation.

    Kuru, who spoke in Lagos while receiving the leadership of the Nigerian Association of Small and Medium Enterprises (NASME), led by Lizzy Okereke, the association’s Deputy President, Finance and Administration, said the lender realised the importance of SMEs in growing the economy and has since thrown its support to SMEs.

    He said the bank also supports organisations such as NASME that champion the course of SMEs in the country. He called for knowledge sharing and capacity building among those interested in benefiting from the support that the banks are giving to the sector.

    Diamond Bank Plc reiterated its commitment to supporting small and SMEs in a bid to contribute to the economic development in a sustainable manner. The Managing Director, Diamond Bank, Mr Alex Otti, said there is need to empower micro and medium entrepreneurs in the country in funding.

    Skye Bank Plc has also organised a capacity building seminar for entrepreneurs and other small scale business owners to help them succeed in their businesses. The bank’s Group Managing Director/Chief Executive Officer (CEO), Kehinde Durosinmi-Etti, said the seminar was part of the lender’s plan to support and promote the growth of the sector and indirectly create jobs for the population.

    The maiden Skye SMEs seminar with the theme: “It is possible” had in attendance many operators in the SMEs sector who came to gain fresh and new insights and trends into the operations, financing and management of SMEs.

    Durosinmi-Etti, who was represented by the bank’s Executive Director, Corporate and Investment Banking, Timothy Oguntayo, said the SMEs sector provides more opportunities and employment than the mining, oil and gas sectors. “The SMEs sector has the capacity to drive business and rural economic development in the country,” he said.

    Noting that over 32 million Nigerians were involved in the sector, the bank CEO said if the sector is well developed, it would have the capacity to solve the unemployment problem in the country. He promised that the lender would continue to play the role of a facilitator and development partner to help young businesses grow and realise their full potentials to the benefit of the nation, the people and the economy.

  • Six Ps of job search

    Job hunting has striking similarities to marketing a product. Like the four Ps of branding, the “P”-words for a successful campaign are positioning, process, and persistence followed closely by performance, personality, and pricing. The product is the candidate.

    In order for a candidate to have the opportunity to sell his value to the targeted buyer/employer, the strategy driving the search has to be effective which means choosing the correct focus and developing the right approach.

    Your job search project may be one of the most demanding, and rewarding, campaigns you will ever manage. Let’s look at ways you can improve odds in your favour through savvy job hunting and best practices job search implementation skills.

    Positioning

    The first step to launching a successful campaign and propelling it forward is to identify what makes you a unique candidate. With such stiff competition, it is imperative that candidates distinguish themselves. This means creating a message or an identity that is remarkable and memorable, one that will separate you from the pack of resumes hitting recruiters’ desks.

    It is sometimes difficult to develop this for yourself especially if your career has depended on doing this for others. You may want to seek advice and counsel to establish your value objectively. What is it that you do better than others? What is it about you that enables you to succeed where others don’t? Is there something in your background that others easily remember? This bit of specialised, personal data is your tagline.

    If you get the positioning targeted correctly, your campaign will be focused on the right employer market with a message that the buyer will value generating more employer interest. Once you have captured an employer’s attention, then you have created a chance to demonstrate your abilities that eventually may produce a job offer, the goal of your job search campaign project.

    Process

    The swiftest route to a new opportunity is to identify your target employers and then address their needs in terms of how you can meet them better than anyone else. Don’t wait around for a company to advertise for a job that is perfect for you. Rather, go out there and seek out a company where you are confident you can make a positive impact, especially one measurable in dollars saved or made.

    Double back to ensure that your positioning vis a vis your target employers is consistent with your most outstanding ability or characteristic that an employer will instantly value. In other words, the better the match, the greater the likelihood for capturing the employer’s interest immediately to actually satisfy their needs and exceed their expectations.

    If you understand the dynamic between meeting employers’ needs first and then promoting your skills against these requirements, your chances of making a connection are much greater than if you concentrate only on your achievements and accomplishments without customising them for an individual company in a way that unmistakably proves your value.

    Cite ways you can save money, save time, retain customers, reduce costs, increase sales or profits, etc.- this will offset their expenses of adding you to headcount.

    Persistence and perseverance

    The early bird, the first candidate to impress the decision maker, has a competitive advantage. So be the one to create a new job just for you by introducing yourself to employers you want to work for. This also means staying in contact with individuals with whom you “clicked” but didn’t reach an employment agreement for whatever reason. That positive interpersonal chemistry can make or break a situation in your favor so don’t let a good relationship slip away because the timing was off for hiring you.

    Sticking with your job search goals also means doing a whole lot more than simply submitting a resume or an online application—go and find out who is the hiring manager and speak with them directly. This will get you name recognition and hopefully allow you to pitch them on the phone or in person with your credentials; a much better method than a written marketing document/resume by itself.

    A word about focus and establishing priorities: concentrate your resources on activities with the largest potential return on your investment. While all search methods have their place, most executive jobs are filled through one avenue: personal referrals. Keep track of your contacts and refresh them periodically.

    Use different methods to stay in touch varying phone, email, snail-mail, an article or clipping, invitations, face to face, etc. according to the recipient preferences. Remember that in networking, maintaining contact is key to results—out of touch can mean out of mind. Ask your contacts for advice, introductions and information—not directly for a job. Rely on your professional network and return favours generously.

    Persistence in personal interactions is guaranteed to be the very best way to identify a new opportunity. Recommendations carry tremendous weight over cold calls and unsolicited inquiries. If you can get a colleague to make a direct referral to a prospective employer, your chances of being given serious consideration are much higher.

    If one colleague asks another to meet with a third person, this usually happens and once you are face to face, this is the best possible circumstance to create good interpersonal chemistry and share ideas. Interactions like these often lead to creating a new opportunity specifically in response to a candidate being available; in other words an unadvertised position in the hidden job market is created just for a particular candidate. Let this be you!

  • Bad debtors are my headache, says Chike-Obi

    Bad debtors are my headache, says Chike-Obi

    The Asset Management Corporation of Nigeria (AMCON) means different things to different people. To some, it is the financial sector’s stabiliser, reducing bad loans from over 35 per cent to less than five per cent. For its over 12,000 debtors, this may not be so. In this interview with COLLINS NWEZE, AMCON Chief Executive Officer Mustafa Chike-Obi insists that the firm’s coming has changed the sector’s outlook.

    On December 30, last year, AMCON re-deemed N1 trillion out of its N5.7 trillion bonds. What does that portend for the economy?

    That’s correct. Well, first of all, when we planned for AMCON, we believed that the first three years will be a period of building the corporation. That was why we did zero coupon bonds. The original plan was to refinance the N5.7 trillion after three years and in the next seven years, make recoveries and pay down over the next two years.

    We are pleasantly surprised that we have been able to recover faster than we thought, and we thought that as a show of good faith, given the amount of money we have recovered and the amount of money held, we should pay down a significant portion of our bonds.

    So, we started with N1 trillion last December, which we did not expect that we would be able to pay when we started. We would be able to pay down additional N1 trillion in October this year, and we are certain that we have the funds to do that as well.

    By December this year, we will be talking about reduction of the outstanding from the N5.7 trillion to approximately N3.6 trillion to N3.8 trillion.

    On the impact on the economy, there are many things. I think one, the money has been sitting with AMCON for a while, so, I don’t think we will use it to buy treasury bills, and I expect that the recipients of this money will invest it. I don’t think there will be much of monetary impact.

    But I think it sent a very positive message to Nigerians and other people across the world that we are serious with what we are doing, and that any money we get will be used to retire our liabilities and will not be diverted. I think this is probably the first time, a Nigerian institution, has returned this amount of money and reduced its liabilities voluntarily and willingly.

    How will you assess the performance of the three-bridged banks after you acquired them?

    Well, let me say that before we took over these banks, they were losing an average of $2 billion per month. I think they are all profitable. Last year, we don’t know the results, but I think it was a difficult year. We think they are clearly stabilised, and are valuable institutions.

    We are very confident in the managers we have there and feel that there is a lot of value in those banks. We have managed, again, saved all the depositors in those banks, and most of the employees in the banks. Had we not done what we did, the depositors would have lost everything and all the employees would have been fired. So, we think that we have done what government should do. We have saved all the depositors and saved most of the workers.

    However, we sometimes get to a point, where the banks have to lay off some workers, but it is like any business. In business, sometimes, you need to rationalise your workforce, but we are talking about very small numbers which could have been higher, if we had not intervened.

    What stage is Enterprise Bank sale?

    We have received expressions of interest, from about 20 prospective buyers. Those expressions of interest are being right now evaluated by the financial advisers to determine who is actually, a qualified buyer.

    Once, those people have been shortlisted, then, they will have access to what we call, the data room of the bank. It is on the basis of the data room and their due diligence that they will start bidding. So, we are at the stage where people are saying they are interested but we need to know they are serious people. Once we know they are serious people, we can give them access to information so that they progress to bidding stage. So, there are few more steps to go.

    But people are actually thinking that the process is rather taking much longer than projected?

    It is taking time, that’s correct. But it is the same people saying that it will turn around and say, they were handed to our friends and relatives and some special interest. So, we are making sure that it is done in a very transparent manner. We are giving every person that come in equal chance. And when you are evaluating 20 to 30 expressions of interest, it takes time.

    So, what we are doing is taking longer than we want. We are making sure that everybody in the process will say they got equal opportunity and that there was no special interest or any one given special advantage. So, it will take long, but we will make sure that it is done properly.

    The last result of AMCON showed that it made over N800 billion loss. Could you put in perspective, what this result means?

    AMCON inherited a loss. This is the money that was lost before AMCON came into existence. Those losses are not because AMCON did something and lost money. There was a loss in the system of over N3 trillion depositors’ fund. What AMCON did was to take that loss, and it is managing the loss. So, every year, you will see some loss, but it is not loss that AMCON created.

    The alternative is to allow depositors lose N3 trillion. But we didn’t want to do that. This was why AMCON was created to manage these losses in a way that will not devastate the economy. So, it is like an accounting firm. We are recognising a loss that occurred before AMCON was even created. So, when you say, AMCON lost money, you create an impression that AMCON did something and lost money. The money was lost even before AMCON was created.

    This is the result of activities from 2004 to 2010. What we are trying to do is take those loses, manage them and through recoveries and the Sinking Fund, retire our obligations over a 10-year period.

    And it is the proper role of the government to take a problem and solve it. Those losses are not due to activities of AMCON. If you look at the activities themselves, that is, the non-performing loans we bought, we are actually profitable.

    And please make this point it is the banking system through the Sinking Fund, that is paying. That is why we have the Sinking Fund, and that’s why the banks are paying 50 basis points of their total assets.

    We could have told the banks to pay it immediately, but we have to do it gradually, and it is going to take us 10 to 12 years. But the amount of money that government has directly given to AMCON is N10 billion. And as you know, N10 billion is a lot of money, but it is insignificant compared to what we are dealing with now.

    Talking about the Sinking Fund, banks’ contributions were raised from 0.3 per cent to 0.5 per cent of their total assets. There have been some complaints, especially by the shareholders that the contributions are high. What is your take on that?

    Let me say this to you. Show me any bank in Nigeria that made more money in 2009 to 2010 than they are making? Even with the 50 basis points. If there is no AMCON, most of those banks will not be in existence today. So, any shareholder that is complaining, it almost like, somebody goes to the hospital and you cure him. And the doctor said, here is your bill, and he says, why are you asking me to pay, now that I am healthy?

    These banks, most of them would have died, the shareholders would have lost everything. We have banks making over N100 billion profits today, no bank ever dreamt of it before AMCON was created.

    Even with the fee. I don’t even think the banks are complaining. It think it is fringe people, shareholder activists that want to eat their cake and have it. I think bank today, is better off because of AMCON, even with this fee. And the alternative was to let the banks fail, and the same shareholders will complain that we let the banks fail.

    I am not sympathetic to any bank that says the 50 basis point is too much. I want to see the bank that says it was making more money in 2009/2010 than it is making today. Tell me that bank.

    The Non-performing Loans (NPLs) were over 35 per cent in some banks before AMCON came on board and today, they are less than five per cent. Could you explain what actually happened?

    We bought them. AMCON bought all the NPLs from all the banks. That’s why they are below five per cent now.

    The Central Bank of Nigeria (CBN) and AMCON last month, signed agreement on the refinancing of AMCON bonds. What is it all about?

    The refinancing agreement was to ensure that the CBN will be the only holder of AMCON bonds in the furure. It makes a lot of sense because one, CBN regulates AMCON, and regulates the banks. And the source of repayment of those banks is largely through the banks. So, the CBN as a creditor and regulator would have been in a position to make sure, that AMCON is doing the right thing.

    So, number two, CBN could refinance AMCON, what I consider, a better rate than what we could actually get from the market. So, the agreement that was signed was between AMCON and CBN so, that AMCON will pay off every non-CBN holder of AMCON bonds, and it is only CBN will holder of AMCON bonds.

    And that agreement is a little bit complex than you think, because we are paying it down every year. So, it may be N3.6 trillion this year but by the time we get to 2015, it may be very small amount that is left.

    We are in 2014, what will AMCON’s strategy be in terms of loan recovery because we are used to hearing that the corporation has taken over one property or the other?

    When we bought those loans, it was based on value of the collateral. We don’t want to go there and seize everybody’s collateral if there is a chance, that the business will survive.

    So, we negotiate with customers and only when that has failed do we seize, take possession or appoint a receiver over the asset. But people must pay their debt, and if they cannot reach an agreement with us, than we seize their property and sell it. Simple.

    We want to pick up our pace of recovery, we want to make sure we have fund to retire another N1 trillion next year and we want to conclude with the AMCON Amendment. We always had three objectives every year.

    Has such practice paid off?

    What do you mean by has it paid off? We paid off N1 trillion last year and we are paying off another N1 trillion this year.

    What is the position of Capital Oil in relation to what AMCON is doing?

    Capital Oil is one of our debtors. We are working with Capital Oil. There are 12,000 other debtors. I don’t think Capital Oil should command any special treatment one way or the other.

    We are dealing with them as we deal with other debtors. Capital Oil owes money and will pay it, one way or the other, like every other debtor. There is nothing special about Capital Oil.

    The 12,000 debtors could be spread across different sectors of the economy. Now, which of the sector is giving AMCON the biggest concern?

    All of them are giving us headache. You understand, these are bad debts. These were the debts that the banks could not collect. So, everyone of them, has a unique problem, there is a reason they have not paid. They are all difficult. It is not industry-specific.

    If you want to know what gives us the most problem, it is when the debtor is not cooperating. And uncooperative debtors are across board. But it is not an industry thing. They are all very difficult situations.

    There are allegations of high-handedness against the management of the three bridged banks. We just ran a report that Keystone Bank fired 52 top managers at once. One would have thought that by now, these banks would have got it right than what we have now?

    I don’t know what you mean by far-right. But all the banks that we know of are doing better today, than they were doing two years ago. So, I don’t know what you are talking about. They are doing better than they were in 2009/2010. That’s a fact. Now, whether they fired 52 managers at one bank or the other, I can assure you that it is not only Keystone that fired managers.

    I believe that some managers were fired also by other banks. Now, it is unfortunate that people look at Keystone, Enterprise and Mainstreet differently. They are just banks like any other banks. If they have too many senior managers, they will fire some of them.

    If they have to reduce their staff, they reduce their staff. They are commercial institutions. They are not charitable institutions. They are not public institutions that are supposed to provide employment, they are commercial institutions.

    So, if you do your research, you will see that it is not only Keystone Bank that laid off people. I guarantee you that other banks have been laying off people, because that’s what banks do. That is what every capitalist enterprise does. Sometimes they lay off workers, sometimes they hire.

    Anytime you work in a company, you know you run a risk that the company may downsize, or the company may grow. And it is amazing to me that people go to banks, earn those high salaries, and as soon as something happens and they can’t pay anymore, they start screening for the union.

    Bank people have the highest average salaries in this country. I think bank workers and oil workers, and I don’t think that they should be unaware that the job is not guaranteed.

    Now, someone who wants a guaranteed job, I suggest to them they shouldn’t work in a bank, they should go and work in a school. I Think there is much more job security in the schools, but they have lower salary. That’s the sacrifice.

    For two years, the IMF, has advised that AMCON be gradually wound down. What is your take on that?

    Have you read them?

    Yes, I have read them.

    What they said last year was that AMCON, having accomplished its objectives, should start winding down, over a period of seven years. We think it is 10 years, they think it is seven years. We agree. That is why we are paying down N2 trillion in the next two years. I think there is no need for disagreement.

    This year, they said again that AMCON should reduce its activities. We agree. But they didn’t put any time this time. I do not think it is a big difference between the philosophy of IMF and our philosophy. What we object to, is the IMF giving us a timeframe because they don’t understand the Nigerian market.

    They don’t understand how hard it is to dispose of N300 billion of listed securities. They don’t know how hard it is to dispose of a real estate in Nigeria. They don’t understand how hard it is to dispose of two of the largest airlines in Nigeria. I don’t think they should be giving us a timeframe. But the philosophical direction that AMCON should get smaller and smaller, I have said in day one, I hope I don’t have a job in five years. So, I don’t want you create some disequilibrium between us and IMF. I disagree with their timeframe.

    There are factors responsible for NPLs in the past. Now, the CBN has talked about poor skills in the banking sector. Can this also be part of reasons the NPLs were up in the past?

    Many things led to the NPLs crisis. AMCON is not the regulator. AMCON’s job is to take a bad situation and stabilise it. We have done so. We believe that the issue of regulating banks and making sure that this does not happen in the future lies with the CBN which is the regulator. And so, if we see something we think is a red flag, we should inform the regulator, as you should, or any other institution should tell the regulator, we see something happening here, please look at it.

    But it is not our jobs to tell banks what to do, how to do it and when to do it. We came up to cleanup a specific situation, we are in the process of doing that and we are going to focus on that entirely.

    The AMCON Act is under amendment to include the Sinking Fund as part of the Act. How far have you gone with that?

    We are working on that, and I think that the National Assembly has been terrific. I think we are almost there. The reason why we are doing that is to ensure that the Nigerian public does not end up with the burden of this resolution. So, we want to ensure that the banks that created the problems, solve the problems through their contributions to the Sinking Fund. What we are doing is giving them time to pay over a long period of time, instead of asking that they pay immediately and create another bigger problem.

    The last time we talked, you said the Sinking Fund is about N500 billion. Are we putting the fund into any kind of investment?

    The Sinking Fund is managed by the CBN and very shortly, there will be a Board of Trustees set up to manage the Sinking Fund. It is not managed by AMCON.

    How soon will that be?

    It is not managed by AMCON, so you should ask the Central Bank about that.

    But, would you suggest the best use of such a huge amount?

    The Sinking Fund is established solely to pay down AMCON bonds. It is not designed for any other reason. As soon as AMCON bonds are fully repaid, there will no longer be a Sinking Fund. When you talk about investing it, I don’t know what you mean. It is designed to pay up AMCON bonds. That’s why it is there. It is not there to build bridges or anything else. It is designed for AMCON bonds, only.

    It has been three years since you took over AMCON. What has the experience been?

    Very challenging.

    What makes it challenging. Is it the environment?

    The job is challenging. The environment is fine.

    What are the issues that make it challenging?

    We have 12,000 debtors that we are dealing with. You must support them, but you must get your money back. Each one has a different story, each one has a different treatment. Each one you have to deal with toughness, fairness and wisdom. That makes it challenging.

    It is challenging and you are still doing it?

    I think your job is challenging and you are still doing it.

    What were your objectives last year?

    The objectives last year were to finance N1 trillion, get the AMCON amendment, and restructure up to 40 per cent of our NPLs. We succeeded in the first, we are 90 per cent on the AMCON Act amendment but that depends on the National Assembly. And the third, which is to restructure up 40 per cent NPLs, I think we are almost there. By the end of this year, we would want to get 75 per cent of the NPLs restructured.

    Is loan restructuring better than recovery?

    When you deal with NPLs, there are three things that happen. The first is to restructure and get the loans performing. That is the highest chance of recovery. The second thing you do is appoint a receiver. The final thing is that you foreclose and repossess. That has the lowest rate of recovery. So, we try to restructure first, if we can’t, then you appoint a receiver, and if that doesn’t work, then you foreclose. That is the global best practices.

    What is the timeline for disposing the three bridged banks?

    As soon as practicable. But as long as it takes to make sure it is a transparent process.

    Is it not proper for AMCON to keep running the banks, after all, they are profitable?

    We are a government-owned institution. It is not government policy today to be involved in running banks. We did it as an emergency, we have stabilised them, and we think the banks are best run by completely private entities. Until, somebody changes the policy, that’s what we are going to be doing.

    The three bridged banks have about N100 billion Net Asset Value. What does that mean?

    Net Asset Value means the banks’ assets are more than their liabilities by that amount.

    How much do you think the banks are worth?

    I don’t know. It is when people go to the data room and look at the banks. They will tell us what they think, and we will decide. I have no number.

    So, it is when they go to the data room that you will know the value of the banks?

    No, it is then they will tell us what they think is the value of the banks. Then, they will give us a bid, and when we look at the bids, that we will decide, who has the highest bid, who can run the banks best. Who will the CBN allow to run the banks? All of that stuff. We will find all that out after they have done their due diligence.

    There is so much work to do. How do you find time to relax?

    There is plenty of time to relax. My phones are turned off by 10 pm every day. There is plenty of time to work, and plenty of time to relax.

    Do you play golf?

    No, I don’t play golf.

    Do you want to play golf. Are you thinking about that because most people in your class will always want to play golf?

    Which class? If I have time to do that, I will play draft.

  • ‘Why Lagos should acquire abandoned properties’

    ‘Why Lagos should acquire abandoned properties’

    The Federal Government abandoned some properties in Lagos when it relocated to Abuja. These properties have deteriorated. To stop their further deterioration, the Founding Partner, J. Ajayi Patunola & Co, Dr Bolarinde Patunola Ajayi, is praying the Lagos State government to take over the properties. By so doing, he tells OKWY IROEGBU-CHIKEZIE in this interview, the properties’ value will be restored.

    Some people are asking for a special status for Lagos State. There are many derelict and abandoned government buildings in the state. How can the government restore these buildings?

    It’s saddening to see the Federal Government’s properties that could have been put into good use wasting away because of the movement of the Federal Capital to Abuja. Some buildings in Lagos, such as the Defence House, Federal Secretariat, Ikoyi and others around Tafewa Balewa Square are affected. The bad side of it is that the current administration in Lagos sees the Federal Government properties as not its business. In this situation, it will be difficult to put into use professionally all the abandoned properties in the state.

    Before now, the government commenced the process of converting the abandoned Federal Secretariat into other use, such as flats and apartments but some stakeholders rejected the idea and insisted that the original use should be maintained in order to preserve the character of the area. One cannot hazard a guess as to why the remodelling is stalled and also why the other abandoned buildings are still all around the place after many years of relocation to the Federal Capital Territory. As a professional, my advice to the government is to realise that the properties left fallow are tax payers’ money and the earlier it is put into good use, the better to attract optimum returns.

    A careful observer will also notice that most of the abandoned properties are commercial properties. I think it is in the best interest of the Lagos State government, for instance, to take-over these properties, rebuild and make them available for its workers through mortgage or sell the properties to interested members of the public, give them a definite time to develop and put the properties into good use. As it is now, they are just left bare, they are abandoned and any property that you are not using deteriorates. Because the properties are not used, the services will be destroyed, the cables will be eaten up by rodents and you may just discover that by the time the government will be thinking of bringing them back, it will be a lot of investments in terms of the naira value that will be spent.

    From a professional point of view, to what best use can the Defence House and Federal Secretariat be put?

    We know that both buildings were used for commercial purposes; l will advise that the old use should be retained. There are so many companies that need accommodation in Lagos. Once the environment is put right and habitable it will be taken up. There is one thing that I will like the government and the public to take note of as far as conversion of use is concerned. When you want to convert a residential to a commercial or a commercial to a residential, you have to first determine the load which each floor is designed to carry and ascertain the load its new use will carry.

    There is a particular optimum load that a particular building must not carry but if it goes ahead to carry it, that building must come down. Let‘s look at an office space, there is a load which it should carry, if it is converted to a flat, you now put blocks and all manner of things. The blocks which you use to partition will first of all constitute load of its own before the owners now start to put their own load such as their bed, furniture, water tanks and indeed their house effects and if it goes beyond what that floor is designed to carry, the floor will give way. Anyone who wants to do conversion must extensively do his testing calculation to make sure that what he wants to do is safe for the type of conversion but to make it simple, let the use for which they are designed continue so that quickly you can put them back to market and make them economically viable.

    What kind of housing model should the country adopt to have decent accommodation?

    I have heard of Singaporean model but I think what is important is to first of all look at our weather. People talk of Singapore, I don’t want to talk of Singapore because they build houses and are even looking for people to live in them because it is the government that is building the houses. In fact, when their children get married, the government will give them a house gift but here, the situation we find ourselves is such that we are already over-populated. We should be able to ascertain if the materials used in Singapore can endure in our climate. What I will clamour for is for us to limit our designs. Some people overdesign their buildings and end up not being able to build them or build and not being able to maintain them, which is very common.

    I will canvass the use of local materials; if this is developed, it will also help in the production of relatively cheap houses. People should also know the kind of houses to build. For instance, a bachelor living in a three or four-bedroom flat is wasting his money. Elsewhere, people graduate from studio flat to bigger houses as their families grow and then when the kids leave home, they come down to smaller houses. Due to social factors in our country, you will see an elderly couple living in a duplex and having difficulty maintaining it when they should actually be living in a small apartment they can maintain. As a nation, we should have proper orientation and keep up with trends in developed economies.

    When surveyors talk of ‘dead capital’ in property management what do they mean exactly?

    A property is said to be ‘dead’ when there is no registered title to prove ownership of such. When a person buys a property and it has defective title which cannot be tendered legally, definitely it is like not having anything. For such, I think the remedy is to ensure that you have the document perfected so that the title can be marketable for that property.

    Ikeja GRA is no more what it used to be. Before now, it was common to see a bungalow on an expanse of land. Now it’s no longer the case as the place is fully built-up with multi-storey buildings and duplexes. What is the reason for this?

    The reason is not far–fetched, there is the Ikeja Modern City Plan and in the new city plan a lot of changes took place. Some streets that were purely residential have been converted to commercial while others are mixed development. The planning concept of the place has changed tremendously but l would wish that we can go for higher floors so that the use of the land could be maximised.

    What determines property price?

    Prices are determined by the forces of demand and supply of property. If more properties come to the market, the price will come down, if fewer properties are in the market compared to those who can afford it the price will continue to be high. But the government can help by coming up with a deliberate policy to supply a certain number of houses yearly in every local government and state where the houses are needed. If the government can consistently achieve this in the next 10 years the prices of houses will come down. It is not everybody that can build a house. The government can kick-start the policy by starting off with her staff, targeting their accommodation in the next 10 years through the mortgage system. If government achieves this the rent will come down in no distant time.

    Our population keeps increasing, as a country, we are at the centre of it all as people all over the world come to have a piece of the pie. From investigation, analysts say about 3,000 people come to Lagos everyday with no intention of going back. All these people need to be catered for. But I make bold to say that except the nation realise the need to have an estate surveyor and valuer as the Minister of Housing, we may not be able to deal with issues relating to housing because it requires professional handling due to its complexities. I believe the non recognition of the strategic importance that surveyors can play in housing provision has not helped in our quest for housing delivery. Unless there is a round peg in a round whole, the difference may not be experienced very soon. For once if an estate surveyor becomes a housing minister, the first thing he will delve into is the development of mass housing. This will also aid the tenancy law of the Lagos State government for instance as government can easily charge monthly rate if it so desires.

  • Micro insurance: Expanding the job market

    More jobs will soon be created, with the National Insurance Commission (NAICOM) issuing operating licences to prospective micro insurers. These insurers are expected to employ individuals to deliver micro insurance products to consumers. Omobola Tolu-Kusimo reports.

    Is there any advantage in micro insurance growth? Yes, say insurers worldwide who believe that it will create the emerging market jobs. This may soon manifest in Nigeria.

    The Federal Government expects that micro insurance will become rooted without delay to help boost insurance’s contribution to the Gross Domestic Product (GDP) following the release of the guidelines on takaful and micro insurance by the National Insurance Commission (NAICOM). The guidelines take effect from January 1, next year.

    Through the guidelines, NAICOM has opened the insurance market and also called on service providers and agents like non-governmental (NGOs), mutual cooperatives and others to operate as micro insurers in addition to the already licensed insurance companies.  NAICOM believes the creation of jobs it anticipated in its reform agenda will be triggered once the takaful and micro insurance business kicks off.

    About seven firms have indicated interest in operating micro-insurance business in the country.

    Micro-insurance is an insurance that is accessed by the low income population, provided by licensed institutions, run in accordance with generally accepted insurance principles and funded by premiums. This type of low-cost insurance covers life, health, crops and property of the most vulnerable and poor people. It also provides social protection to victims of natural disasters such as flooding and drought.

    Majority of the potential consumers of micro-insurance products and services do not have bank accounts so, service providers have to cross this hurdle before delivering insurances to them. As such, the products are designed to take care of the unbanked population, non-salary and low income earners.

    In Nigeria, consumers of microinsurance products are essentially in the rural areas of the country hence the need for prospective micro insurers to deploy delivery models by employing people in the sector.

    There are two categories of jobs that would arise from the new development. The first is the would-be micro insurers and the second are the individuals that will be employed as marketers and other service providers.

    According to experts, the would-be micro insurers which the commission has opened the market for to operate will also need to employ people in order to enable them sell micro-insurance products to the consumers.

    The potential employers in the insurance industry apart from the existing conventional insurers are NGOs, health service providers, utility and telecommunication companies, Saving and Credit Co-operative Organisations (SACCOs), Micro Finance Institutions and Micro Finance Banks, co-operatives and friendly societies.

    Other groups that can operate a micro insurance company are self-employed people associations, self-employed women’s associations, retailers, pharmacies and mobile phone operators, mutual co-operative and community based organisation, self-help groups, and insurance brokers and agents.

    NAICOM Deputy Director, Leo Akah, explained that specialised micro-insurer and conventional micro-insurer are eligible as microinsurers noting that the specialised micro-insurers are those under the service groups and agents while conventional micro-insurers are the already licensed insurance companies.

    He said for any of the specialised groups to be licensed, they must be a limited liability company registered under the Companies and Allied Matters Act (CAMA 1990).

    According to him, they can choose to underwrite the life micro-assurance with minimum paid-up share capital of N150 million, general micro-insurance with N200 million and composite micro-insurance with N350 million.

    Minister of State for Finance, Dr. Yerima Ngama called on operators and stakeholders to take advantage of the opportunities provided by micro-insurance and takaful to improve their fortunes in the market.

    He also charged NAICOM to ensure that only fit and qualified individuals are issued licences to operate micro-insurance and takaful businesses in the country, noting that the introduction of micro-insurance and takaful will revolutionise insurance practice in Nigeria, as they will help deepen penetration.

    Ngama said researches have revealed that the target market for takaful and microinsurance in the country is large, stressing that takaful has attained 70 per cent penetration in the country.

    He said: “It is my expectation that the operations of takaful and micro-insurance business would be properly rooted without delay. In view of this, the Federal Government hoped that the industry and all interested stakeholders would take advantage of this remarkable initiative by NAICOM towards the expansion of a new business frontier for the development of our economy.

    “Interestingly, various researches have revealed that the target market for takaful and microinsurance in Nigeria is large and recent reports, particularly from the few existing takaful products operators in the country indicates the attainment of 70 per cent penetration. This level of achievement recorded from rudimentary insurance industry players is a very good sign for our future economic development.”

    The Commissioner for Insurance, Fola Daniel, said about three non-insurance firms have expressed interest to have their micro-insurance firms and the commission is ready to grant them immediately they meet the necessary requirements.

    The commissioner, who said he is not bothered if existing insurance companies do not take full advantage of the takaful and micro insurance project, is optimistic that Nigerians will embrace it.

    He said: “This project is not for insurance companies alone. If the existing insurance companies do not want to do it, we do not have a problem. That is why we are opening two windows of opportunities to prospective operators.

    “The first is that, you can operate as a standalone by obtaining a license to float a takaful insurance company or micro insurance company. The second is that you can do it as a window operation and this means that you will have it as an attachment to whatever you are doing.

    “There will be competition and people will key into it. We are not going to rely on the 59 insurance companies. We already have an inundated application from people to operate as micro insurers and takaful insurers. People are interested because the capital requirement is small. It is like the community bank where you do not need N25 billion but small amount to do it and that is why community banks are springing up all over the country. This project is about financial inclusion. We want to include those who have been excluded from insurance.”

    He said Nigerians will start seeing the impact of these businesses from now as it is also an avenue to create jobs in the country.

    NAICOM consultant on MDRI and Managing Director, Risk Guard Africa Limited, Yemi Soladoye, said many companies have embraced the need to deepen the insurance penetration by making available tailor-made products in the retail market.

    He said some operators have commissioned him to design specialised products to carter for the needs of different classes of insurance consumers, adding that these products are capable of creating over 22,000 workers jobs in the industry.

    “I know seven operators that are determined to embrace retail insurance in the next three years. A particular company is ready to establish 200 offices between now and 2015, which will generate 22,000 employments in the retail market,” he said.

    He said there are enormous untapped business opportunities within professional and cultural groups which can boost the profitability of operators.

    He noted that the business culture of operators has stemmed the growth of the industry, adding that the operators are comfortable with going to brokers to collect cheques, which is unhealthy for the industry’s growth.

    He said for the industry to thrive, the operators must embrace new trends and strengthen their retail marketing strategy.

    “Part of what has hindered growth is the full adoption of retail insurance. There is no other thing. We have a population of over 170 million. Unless underwriters understand that insurance is like banking which focuses on retail and create access to insurance products, through the foot soldiers, wide spread offices, trained people to sell products, give good services to customers, design and develop products that are relevant to the public and enter into strategic alliances with no traditional channels -what we are doing is using brokers who only engage in corporate and government business to distribute our product.”

    Managing Director, Anchor Insurance, Mr. Mayowa Adeduro, said his company is ready to key into the microinsurance project.

    He added that the project will give rise to massive employment in the sector.

    Deputy General Manager, Life and Retail Operations, Union Assurance, Nhamo Mawadza, said now that the guidelines have been set, a lot of insurance companies are ready to take advantage of the opportunity, including his own company.

    Mawadza noted that takaful which is a Sharia-compliant product will enable more people to take insurance.

    He said: “I believe the micro side which is the retail side has been lacking in our economy but it will now give way to employment. They will also help the informal sector.

    “Everybody is ready and even some organisations are already going for training on takaful and microinsurance. Employment will be boosted because we have to meet with the people all over the country. We have to meet the banana seller under the bridge, the vulcaniser, the hairdresser and a lot of artisans.”

  • Strategies for effective follow-up

    The end of a transaction is not really the end. You still have to do follow-up and then there are the after-sales complaints which range from the predictable, to the embarrassing, and even sometimes the inspiring.

    Whether the customer is being civil or irate; you are the one in the front line and you have to take the hit. Many business people see follow-up as a ‘thank you’ after a transaction is completed. This is a mistake. Follow-up goes beyond that.

    Once a person has showed interest in your product or services, you must keep a tab on him or her. This helps that you do not lose any prospect. Prospects that have a good impression about you do not only buy, they also tell other people about you.

    Be organised

    To have an effective follow-up system you must have an organised record keeping system. It is a good idea to categorise your prospects and the information you intend to send to them. You must ensure that you have useful information for them concerning the product or services.

    Souvenirs

    Sending season’s greetings is a good idea and you would do well to send out branded souvenirs as well. Be very choosy about souvenirs, it has to be a useful item that gets plenty of visibility.

    Focus on the individual

    If you use a list system for your follow-up, chances are that you only send out correspondence when there is major news about the product or services you offer. Following up every lead individually is far more effective. Use a method that records your correspondences history with each prospect as well as their personal information.

    Timing

    Seasonal greetings must be planned ahead of time so you must have a timetable for the year with all the seasons and celebrations including religious and otherwise. Some souvenirs are time sensitive as well; like calendars and diaries. The time of the day is also a factor.

    Intervals

    Make contact at set intervals. Use carefully pre-written messages. The intervals must be carefully chosen to ensure that they are not too long, too short or too rigid as things would come up outside your time table.

    The messages

    Take your time to develop your follow-up messages. The first letter/message which is sent immediately the request is made should be informative and catchy. Below are a few tips on this:

    • Always keep it brief.

    • Always stress the benefits of your product.

    • Always include your contact details.

    • Always include your name. People connect better with other people.

    • Always refer to the previous mail in the letter.

    Freebies and special offers

    Ensure the freebies are related to your products or services. For instance GSM networks give out handsets that are configured to their network so winners would buy its recharge cards.

    Feedback

    Establish a follow-up method that encourages feedback and urges the prospect to respond. For instance, in a letter ask questions that require feedback. The aim is to engage the prospect.

    Apologise and not excuses

    Do not point fingers and do not make excuses. Simply let the customer speak and then apologise sincerely. It does not change the fact that it was not your fault. You are simply speaking for the company.

    Solve the customer’s problem

    If a customer complains about your company, focus on the restitution of the customer first. You can slug it out with the person(s) responsible later. Ensure you have policies to cater for these incidents and you have insurance cover. There might be situations where the customer is asking for something you cannot give; explain the situation calmly and do the best you can do. But do it immediately.

    Keep the costs down

    As enquiries come in, the list of prospects would grow and the follow-up never ends even after the first transaction. Therefore, you must keep follow-up costs down.