By Funmi Olanire
Sir: Since September 27, 2019, I have been trying to submit my application for the prepaid electricity meter installed in my flat at Oke-Afa service station but not collected.
I was later informed by an engineer from Mojec International to re-apply, which I did; and was received on December 19, 2019 at the same service station.
On submission, I was told that I would receive a text message after 48 hours in order to start “vending”.
When this time elapsed, I went to Oke-Afa service station to complain subsequent to which the customer service executive told me; “message has been sent to the appropriate quarters”. I also called Mojec engineer to brief him about my travails, who told me that the needful has been done from their own end.
Days after, I made another visit to a bigger service station at Okota to table my complaint only to get the same answer; “I have sent a message to the appropriate quarters”. I was referred back to Oke-Afa service station which I have visited thrice on the same matter.
Read Also: Mother, daughter ‘beat up’ IKEDC officials with pipes
I also sent my complaint and details (through WhatsApp) to a number I stumbled on for customer’s complaint in Oshodi area; up till the moment of writing, no positive action has been taken.
The only tangible thing that I can show for all my visits to IKEDC office is a number SR-1159982.
I have never seen an organisation that treats customers like piece of rag like IKEDC and Mojec international.
To this end, I pray this piece touches the heart of the insensitive people in IKEDC and Mojec International, and turn their “inaction” to action. This is also calling on the relevant regulatory authorities to come to my aid urgently.
- Funmi Olanire, Ejigbo, Lagos.
Leave a Reply