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Tag: AXA Mansard

  • AXA Mansard sponsors Children’s Finance Fair

    In commemoration of the annual Children’s Day celebration in Nigeria, AXA Mansard Insurance, has partnered with Money Matters with Nimi Akinkugbe to host the 2nd edition of the Annual Children’s Finance Fair.

    The event, which is strictly for children under the age of 17, their parents, teachers and guardians, is scheduled to hold on Saturday May 26, 2018 at Lagos Prep School, Glover Road, Ikoyi.

    The Children’s Finance Fair will feature discussions on a host of issues related to children and money matters, including the following: Teaching children about money, Children’s savings products, Identifying and developing children’s talents, Investments for Children, Funding children’s education, Educational Insurance, Life Insurance, Mutual Funds and Trust Funds.

     

    The participants will also have a meet and greet session with representatives of the AXA Mansard Plc who will give them first-hand information on some of the best children’s banking and savings products. There will also be an exciting Monopoly Tournament with lots of great prizes!

     

    Speaking about the fair, the Group Head, Strategy, Planning and Marketing, AXA Mansard Group, Mr. Kola Oni noted that, the brand is delighted to associate with children to commemorate the 2018 Children’s Day. Findings show that discovered that many adults make devastating financial decisions that they could have avoided, if they had been introduced to the basic concepts of money early in life.

     

    “As a socially responsible brand, we celebrate the Nigerian children and we see the collaboration with Nimi Akinkugbe as an opportunity to educate both the children and parents on the various ways they can plan for their finances. Our team will also be on ground to help attend to the various questions that might be bothering the participants,” he said.

     

    According to Oni, “Planning the future should not be something to procrastinate because it is never too early to start educating the young ones about investment, savings, pensions and insurance.”

     

    In her response on the collaboration, Nimi Akinkugbe, Convener and Wealth Management consultant said “Financial literacy is not in the school curriculum but it is an important part of human life. Therefore, this event is a means of equipping the next generation about this aspect of living. Teaching children good money habits can help insulate them from making grievous financial mistakes. She employed other brands to emulate AXA Mansard in raising a generation that understands money matters.”

  • AXA Mansard: technology has redefined business

    Mobile technology has redefined business by impacting the daily routine of millions of Nigerians, influencing how they receive information,  AXA Mansard Insurance Plc, has said.

    Its Chief Digital Officer, Mr. Bayo Adesanya, who spoke in Lagos at the weekend during the unveiling of a mobile application (app) in the non-banking financial services industry called MyAXA mobile app, said the population of mobile phone users in the country keeps growing, adding that organisations are increasingly leveraging it to deliver services.

    Adesanya said:  “Mobile technology has changed the daily routine of millions of Nigerians by significantly influencing how they receive information. The population of mobile phone users in the country keeps growing so organisations are increasingly leveraging this trend by creating platforms where consumers manage their product plans on the go.

    “MyAXA app enables subscribers to perform various activities which include purchase of insurance packages; real time claims initiation and tracking; locating hospitals and ordering prescription refills.”

    AXA Mansard is a member of the AXA Group, a global leader in insurance and asset management.

    He said the app is designed to bring real value to the life experiences of its users by providing a more convenient way to purchase and manage their AXA Mansard product plans.

    “The app is secure, all payment information is strictly confidential and global security standards have been employed to protect users’ information,” he said.

    According to him, the app is a unique improvement from other apps as subscribers can carry out transactions, buy products and book hospital appointments whenever they want.

    The app is designed for iPhone and Android devices and is available for free download on the App Store for IOS users and Play Store for Android users respectively.

    Other possibilities on the app include making contribution to funds; liquidating investments as well as checking balances on Retirement Savings Accounts (RSAs).

     

  • International Women’s Day: AXA Mansard offers free one-year insurance

    AXA Mansard, a member of the AXA Group, the global leader in insurance and asset management, is celebrating International Women’s Day by launching its AXAMansardPressProgress  campaign on its various social media platforms.

    In a statement by the Program Sponsor of AXA Mansard Sheforshield initiative, Mr Yomi Onifade, the campaign is intended to engage with people on social media by encouraging them to lend their voice to raise awareness and push global attention towards accelerating and ultimately achieving gender parity.

    He stated that throughout the month of March, which is also recognised worldwide as Women’s History Month, social media users can be a part of the on-going campaign by simply posting a one-minute video of themselves sharing that ‘progress for Progress’.

    According to him, the participant who video has the highest number of likes will win a one-year health insurance package from AXA Mansard HMO. The campaign has already kicked off with video from notable women such as Nollywood actress Iretiola Doyle, personal finance expert Arese Ugwu, weight loss expert Damola Ladejobi (AskDamz), popular wedding photographer Wani Olatunde and a host of other personalities.

    Onifade noted that as a global brand, AXA Mansard is proud to be associated with the movement.

    ‘’We are focused on the well-being of the Nigerian woman and continue to study her nature, her priorities, her struggles and her needs. With this campaign, we seek to better understand her needs in order to be better positioned to meet her aspirations,’’ he added.

     

  • AXA Mansard Health, others move against breast cancer

    AXA Mansard Health Limited, a leading health insurance provider and its partners African Women’s Entrepreneurship Programme (AWEP) and Alliance Hospital, Abuja have showed their commitment to tackling breast cancer by sponsoring a breast cancer seminar.

    It was titled: ‘Current trends in the management of breast cancer.’

    The event featured the education on breast cancer and its management.

    An oncologist Dr Bisi Ademuyiwa listed strategies on preventing cancer, handling triple negative breast cancers, global best practices and emerging new trends in breast cancer treatment.

    She dispelled myths and  tales about the nature, causes, spread and treatment of breast cancer.

    Dr. Ademuyiwa also consulted with 40 breast cancer patients at the Alliance Hospital, Garki, Abuja.

    This was in line with AXA Mansard’s focus on the needs of the  women, and its SHE (Super Heroes Everyday) Initiative, through which the firm demonstrates its understanding of the woman – her nature,  needs, goals and achievements.

    The SHE initiative identifies how important the woman is and proffers solutions to her challenges.

    AXA Mansard Health Limited Chief Executive Officer Mr. Tope Adeniyi said: ” Breast cancer is beyond just a health issue; it has social and economic implications on its victims, their families and their societies. We will, therefore, continue to be an active participant in the fight against the deadly scourge.”

    Breast cancer is the second most common type of cancer in women. It kills about half a million of them yearly due to insufficient medical care and awareness about the disease.

  • AXA Mansard empowers Corps members

    AXA Mansard empowers Corps members

    AXA Mansard, member of the AXA Group, one of the world leaders in insurance and asset management, has demonstrated its commitment towards empowering youths.

    Its Group Head, Strategy and Marketing, Kola Oni, in a statement, said the company achieved this through an awareness campaign to youths at the National Youth Service Corps (NYSC) camps on various solutions available for their financial security, health and  well-being.

    Earlier, he said the company officials had visited the Lagos, Abuja and Rivers NYSC Orientation camps to enlighten the 2017 Batch ‘B’ Orientation Course (Stream II) Corps members on solutions available from AXA Mansard, which include the right investment vehicles for them, insurance for their valuables and loved ones, pensions to start saving for their retirement and health insurance for access to quality healthcare.

    In addition to the awareness drive at the camps, AXA Mansard Health Insurance provided free basic medical services to Corps members, such as medical consultation, basic medical check-up, BMI and blood pressure.

    He said: “Youth empowerment is important to us because it affords us the opportunity to enable and propel youths to become effective drivers of change and societal transformation.

    “Nigeria’s total population in 2016 was projected to be 193,392,517. Youth population was estimated at 61,306,413 or 31.7 per cent of the total population. This is one of the highest percentages of youth in any country. In fact, Nigeria is said to have the largest youth population in the world within the framework of this definition.

    “It is important for us to connect with the youth, empower, mentor and enable them become the key change agents for Nigeria’s development. They should be provided with opportunities to build and secure the future they desire. At AXA Mansard, we are passionate about empowering people to live a better life. One way to achieve that is to empower our youths on the importance of early planning to secure for their future, using solutions available within their reach,”he noted.

  • AXA Mansard promotes Valentine with show of love on social media

    AXA Mansard – a member of the AXA Group, is set to put a smile on the faces of couples this Valentine’s Day by introducing its #ShootYourShot Valentine campaign on its various social media platforms.  The social media campaign is designed to connect with social media users by encouraging them to boldly explore their creative side in a show of love.

    From February 8 to February 12, 2018, social media users can participate in the campaign by simply posting a one-minute video of themselves ‘shooting their shot’ (a trend on social media which means making a romantic move towards a loved one) in creative and interesting ways on various social media platforms including Twitter, Instagram or Facebook. The winning participant will be treated to a dinner-for-two with their loved one on Valentine Day.

    Commenting on the campaign, AXA Mansard’s Head of Brand & Communications, Emeka Muonaka said, “At AXA Mansard, we believe that when people show how much they care for others, they demonstrate the deepest and most important part of being human. We care about our customers and we want everyone to understand what it means to care. This is simply who we are – a caring family, and the each member is sending a message of love”.

     

  • AXA Mansard reiterates commitment to viable health insurance system

    AXA Mansard reiterates commitment to viable health insurance system

    One of Nigeria’s leading insurance firms, AXA Mansard has reiterated its commitment to the development of community health insurance system in the country.

    AXA Mansard’s Managing Director, Mr. Tope Adeniyi, who spoke with journalists during the commissioning of Nathaniel Olabisi Idowu Community Health Centre at Eni Osa, Lagelu/Akinyele local government area of Oyo State, said the company through its HMO would provide technical supports for the partnership between community health centers and University College Hospital (UCH), Ibadan.

    He said: “There is an active plan by Nathaniel Idowu foundation to further expand the scope of services provided by the NOICH, to include a soon-to-be-launched community based health insurance scheme (CBHS) which will be managed by AXA Mansard insurance company.

    “AXA Mansard being an insurance company will support community health insurance system. We have an HMO that focus on building community to make sure that they have better health care at an affordable cost in order to ensure the sustainability of this partnership between this health centre and University College Hospital (UCH) in Ibadan.

    “We needed to introduce technical support on health insurance whereby the community pays a token and supported by the Nathaniel Idowu health organization so that the centre can keep growing from time to time. We render technical support on how the premium will be determined, collected, administered. We also help in improving the quality of health care from time to time.”

    On why the company is fully involved in the initiative, Adeniyi said one of AXA Mansard’s critical objectives is to develop people and empower them to live a better life.

    “We threw our weight behind the initiative by developing a model that will ensure a sustainable growth for a developing country, especially through good health system. Universal health care will be easier to achieve by this kind of model. We intend not only to stop here but to extend these services to all teaching hospitals throughout the country, making them to partner with community health development centre for a sustainable health care delivery system across Nigeria,” he added.

    The Minister of Health, Prof. Isaac Adewole, said primary health care centres are basically for preventive measures and should be established closer to people in rural areas.

    Adewole, who was represented by the Chief Medical Director of UCH, Prof. Temitope Alonge, said UCH would assist the health centres by ensuring that doctors visit the facilities regularly to assist people in the community.

    The chairman of the occasion, Senator Lanre Tejuosho, lauded the initiative, saying the Federal Government planned to establish 10, 000 primary health care centres across the country but that has not been achieved due to paucity of funds.

    Tejuosho, who is the Chairman of Senate Committee on Health, said: “We are very happy that individuals and organizations are taking it upon themselves to fund and establish health care centres. Lack of primary health centres made it compulsory for teaching hospitals to take up the services of such centres. We are working at the Senate to collaborate with other stakeholders in the health sector to establish more health centres by the end of 2018 so that the centres can take back their roles as primary health care centres in the country.”

     

  • AXA Mansard: We’re committed to customer-satisfaction

    AXA Mansard: We’re committed to customer-satisfaction

    Technology and increased usage of social media have improved customers’ demand for quality services. Head, Customer Service at AXA Mansard Insurance Plc, Tosin Taiwo, speaks with COLLINS NWEZE on what it takes to sustain quality customer service which remains a vital part of the firm’s business. 

    How do you define excellent customer service and what are key elements to achieving it?

    Excellent customer service to any organisation, involves understanding the product or service being sold, going beyond customers’ expectations, fulfilling explicit and implied promises to customers. It is showing respect and interacting with customers to give a delightful experience. In addition to these, it is also making customers understand that they are not just a number but a valued part of the business.

    Providing excellent customer service is not a job function, but an attitude which should develop into a way of doing business. The key elements to achieving this is by having a well-defined customer service strategy incorporated into the everyday values of the organisation. A very good example of this strategy is by training everyone within the organisation to make them understand how their attitude and output affect both internal and external customers, starting each day with the end in mind:”We are all here to serve our customers”. By “serve” it means giving precise, appropriate and timely responses at all times, which in turn leads to the customer’s continuous patronage. Following up on employee attitude and mindset will be creating avenues for customer feedback, leveraging on online platforms and providing support on enquiry and purchase processes.

    What does customer service mean to AXA Mansard?

    At AXA Mansard, customer satisfaction is key, as we are in business because of the long-serving commitment of our customers. Which is enshrined in one of our core values i.e. “Customer First”.  This value emphasises the need to develop a differentiating customer experience to sustainably make AXA Mansard the company of choice. We actively listen to our customers to anticipate and understand their needs and also make it our priority to ensure that the decisions we make deliver the best possible customer experience. Our Welcome Centres and 24Hour Contact Centre are customer focused touch points designed to ensure round the clock availability and provide engagement options to meet and surpass customer expectations.

    How do you use social media as a tool for customer service?

    With the advent of the internet, the customer has more choices today than at any other time in consumer history. The consumer is no longer using brick and mortar stores, but reviewing and comparing products in real-time using the internet. Social media puts power in the hands of the customers and gives them a platform to share their experiences. AXA Mansard leverages on digital marketing to strengthen engagement with customers on Facebook, Twitter, Instagram and even a LiveChat interface on our website. We have come to understand that this cadre of social media inclined customers are discerning and have high expectations, and as a result we have equally aligned resources to meet expectations within the social media space by providing instant feedback to online posts and comments.

    What surprising lessons about customer service have you learned during your career?

    I have learnt that excellent customer service is a competitive advantage. In this digital age, a purchase is a click away and prices sometimes differ by a small margin, what makes a customer to keep coming back to your organisation is usually the way he/she is being served. Ultimately, good customer service experience can turn a one-time customer into a lifelong repeat customer. As the years have gone by, it is clear that one major factor will separate organisations, and that will be the quality of service they render to their customers.

    What are some strategies you would consider the most important in developing customer loyalty and ensuring a memorable experience?

    The backbone to any successful strategy that focuses on customer loyalty and experience is predicated on creating a culture of integrity i.e. keeping your word, being honest, providing a consistent level of service, and being reliable at all times to the customers. Any organisation that demonstrates a high degree of integrity is seen as trustworthy; and this would translate into a higher volume of repeat patronage from its customer base.

    Also, any organisation that intends to keep its customers happy must align with these aspects of a satisfactory customer experience: creation of various channels through which customers can access / engage the organization, especially its customer service teams; institute a training program that continually reinforces the need to put the customer first in all aspects of the organisation’s operations; set up a complaint management system which carters for the resolution of all customer complaints; establish systems that allow for two-way instant customer feedback and launch a customer referral program that allows existing customers to invite family & friends to a loyalty club

    What experience do you want your customers to have every time they interact with AXA Mansard?

    The customer’s experience during each engagement is very important to us, hence every interaction with our customers is inspired to enhance their satisfaction and confidence in our brand, knowing that the subject matter of the interaction has been fully addressed. To give a simpler response, a “WOW” experience, making them ambassadors without necessarily requesting for it but because of the services enjoyed.

    What is your advice to organisations trying to build or improve on their customer service today?

    Improving customer service to differentiate your brand is a clever and strategic approach to drive business continuity. It is imperative to also continue to review the customer’s experience so as to reduce pain points and eventually build customer confidence in your brand. Ultimately, Brands that pay attention to customer service will always stand out.

    In addition, consistence in the quality of service being rendered will actually be what helps keep continuous patronage, never take your eyes off the customers, they are the fuel of every business.

  • AXA Mansard praises NAICOM

    AXA Mansard praises NAICOM

    The Chief Executive Officer of AXA Mansard Insurance plc, Mrs. Yetunde Ilori, has commended the National Insurance Commission (NAICOM) for its effective regulatory functions that has helped raise the standard of operations in the nation’s insurance industry and also maintain integrity by industry operators.

    Speaking at the company’s 25th Annual General Meeting held recently in Lagos, Mrs. Ilori, noted that NAICOM was established to ensure effective administration, supervision, regulation, monitoring and control of the business of insurance in Nigeria. In addition, they protect insurance policyholders and the insurance industry and they have fared well, this is manifest by the performance and growth indices recorded across the industry.

    Responding to comments and enquiries by some of its shareholders regarding the level of support it enjoys from the regulatory body with regards to its operations and growth, Mrs. Ilori noted that, “NAICOM, in administering its regulatory functions, has shown commitment at ensuring that Insurance companies operating in the country are financially sound and honour their obligations towards policy holders”.

    Pleased with the result declared at the meeting, the shareholders commended the board and management of the company for the results. “We commend the resilience of the board and management of AXA Mansard Insurance for recording growth in virtually all the performance indices. We equally appreciate the five kobo per share dividend declared and encourage you to do more in subsequent years”, they said.

    The Chairman, AXA Mansard Insurance, Mr. Olusola Adeeyo, while presenting the company’s 2016 financial result said the company recorded a 25 per cent increase in gross written premium from N16.6 billion in 2015 to N20.7 billion in 2016. He also noted that net premium income of the company grew from N9.9 billion in 2015 to N10.9 billion, while profit before tax rose by 50 per cent from N2.02 billion to N3.1 billion in 2016.

    He said: “In spite of the adverse economic situation experienced in 2016, we had a successful business year with growth in almost all measures of performance. We performed even better as profit after tax went up by 63 per cent to N2.7 billion from N1.7 billion in 2015. Our balance sheet remained robust in 2016, experiencing moderate growth of seven per cent in total assets to N55billion from N51.21 billion in 2015.

    The company he noted, has vision to be the leading African financial services provider, delivering superior solutions to our customers while exceeding stakeholders’ expectations.

     

  • AXA Mansard, IFC, others mull new investment in healthcare sector

    AXA Mansard Insurance Plc is leading a group of other Nigerian and interna-tional investors including the International Finance Corporation (IFC) to launch a new multi-billion Naira investment in the Nigerian healthcare sector.

    Preliminary discussions on the proposed investment indicate that IFC, a member of the World Bank Group and a couple of other companies are considering a partnership with AXA Mansard on the possibility of investing in a hospital project.

    The proposed investment is a greenfield integrated medical facility comprising of a 150-bed multi-specialty hospital and two 10-bed primary health centres and polyclinics.

    The project, once approved, will be managed and operated by Healthshare Health Solutions Limited, an experienced hospital management company with headquarters in South Africa.

    However, the discussions are still at preliminary stage of discussions and none of the boards of the companies involved has pass final resolutions approving the investment.

    AXA, the world’s largest insurance company, had in 2014 completed the acquisition of majority equity stake in the former Mansard Insurance and rebranded the company as AXA Mansard Insurance. AXA bought 77 per cent majority equity stake in Mansard Insurance, in a major market-entry push that promised to profoundly impact the Nigerian insurance industry. AXA already had a substantial presence in Africa including Cameroon, Gabon, Ivory Coast, Morocco, Senegal and Algeria.

    Mansard Insurance had in 2013 also acquired the entire issued share capital of Procare Health Plan Nigeria Limited as it sought to consolidate its health insurance business.