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Tag: Pension complaints

  • Pension complaints and solutions

    JOEL: I am a former employee of a Federal Government agency. I want to know if it is possible to change my PFA from (Anonymous) to another one. I have been out of employment since 2013, I have over N2m as my contributory pension. I want to change my PFA because I m not satisfied with my current PFA. Is it possible for me to change and move my pension fund to another in my current situation?

    PENCOM: Section 13 of the PRA 2014 allows an RSA holder to change his/her PFA not more than once in a year without giving any reason. The Commission is currently in the process of opening a transfer window to enable contributors’ move from one PFA to another.

    ONYAKA: Sir, does First Pension Limited still exist as a pension fund manager?

    PENCOM: Yes. They are known as First Guarantee Pension Limited.  Their contact details are as follows: Irorun Plaza, No. 65, Kudirat Abiola Way, Oregun, Ikeja, Lagos, http://www.firstguaranteepension.com

    TAYO What are the modalities for payment to those who joined the civil service in 2003 going by the Pension Act?

    PENCOM: Any employee, who is entitled to retirement benefits under any pension scheme existing before June 25, 2004, being the commencement of the Pension Reform Act, 2004 falls under the Contributory Pension Scheme (CPS). You may liaise with your PFA to advise you further in respect of modes of payment when you retire.

    My pensioner number is Annonymous. I did verification since August 2017, but PTAD has not paid me till date. Kindly assist, several pensioners have gotten their pension. I am a state pensioner with federal share. I retired on 30 April, 2008 without payment till date. Thank you.

    PTAD: The pensioner’s complaint has been investigated. She will receive payment as funds are allocated and released by the Federal Government.

    JOSHUA: Dear Omobola, my name is Joshua. I retired as a Seargent on grade level 05 step 4. My date of first appointment is January 20, 1986 and date of retirement is March 1, 1997. I have done verification in Abuja. Please I am koboless and pray you to tell the pension boss that she should pay my pension. I am helplessly living a tortuous life.

    PTAD: The pensioner’s complaint has been reviewed by the operations department. He will be paid as funds are allocated and released by the Federal Government.

    SUNDAY: I retired in June 2003 from the service of former governmet agency changed to National Clearing and Forwarding Agency. I received my pension from March 2008 to April 2018. But they stopped my pension after April and I don’t know why. Please help me.

    PTAD: If Mr Eshiet has been verified, we advise that he sends a clearly scanned copy of his verification slip to complaints@ptad.gov.ng. If he has not been verified, he can visit our Abuja or Lagos office with his employment documents, BVN and original stamped bank statement from April 2018 till date to be verified and monthly pension payment resumed if eligible.

  • Pension complaints and solutions

    MRS OKOROAFOR:

    Good day. My name is Mrs Okoroafor. My late husband Mr Okoroafor, whose PFA is Stanbic IBTC Pension, passed away on June 22, 2013. We have done everything, but have not received any payment since his death. The details are as follows: His last place of work: Nigeria Immigration Service headquarters, Abuja. I am his next of kin. Kindly help me.

    THE NATION: The Nation will intervene by sending your complaint to PenCom and Stanbic IBTC Pension. Do watch out for the newspaper next Wednesday for a response from the commission and subsequently weekly for pension news.

    DANIEL: My name is Daniel, a staff member of Lagos State Ministry of Education. l registered with ARM Pension, but recently my PFA was not stated on my pay slip. Please help me.

    THE NATION: The Nation will ‘see’ PenCom and ARM. Their response will be published in due course.

    OYEWUNMI: My name is Oyewunmi. I registered with Stanbic IBTC Pension, but my money is being paid to a different firm – ARM Pension. I have written letters to ARM to correct this, but it has not done anything. My request is that they should transfer my money with interest to Stanbic IBTC. Thanks.

    THE NATION: The Nation will send your complaint to PenCom, Stanbic and ARM. Please, read this newspaper weekly for information.

    BRIDGET: God bless The Nation for standing for the voiceless. My name is Mrs Bridget, the wife and next of kin to the late Ogene, who died on September 15, 2011. Until his death he served at the Federal Ministry of Lands, Housing & Urban Development, Mabushi, Abuja for 28 years. Till date, the group life insurance has not been paid. I was directed to the Head of Service for payment and all required documents were submitted. Whenever I called, I was told that the government had not released money for payment. Pease, help me, because  many files had been approved for payment by PFAs. Yet, my name was not among them.

    THE NATION: The Nation will  despatch your complaint to PenCom. Be patient. Ensure you read The Nation weekly for an update on your case.

    ANYIN: My name is Anyin. My date of first appointment is March 1, 1959, while date of retirement is October, 1985 on Grade level 16. My complaint is that I was not available during verification in Calabar because I was sick. Please, treat my case with passion. Thanks.

    THE NATION: Your matter will be taken up with the PTAD.  Soon, you will hear about it from this page.

    JOSEPHINE:  My name is Josephine. My complaint is that other retirees have received their monthly payment. But I have not got any. Please, help me.

    THE NATION: The Nation will send your matter to the PTAD. Please be on the look out for an update.

  • Pension complaints and solutions

    ABIDEMI: My name is Abi demi, I want to inform you that my pension issues have been resolved and I have been paid by Crusader Pension. I thank The Nation newspaper and PenCom for their interventions.

    THE NATION is happy that your pension issues have been resolved. Do watch out for the newspaper publication every Wednesday for pension news.

    ABDULSALAM: My name is Abdulsalam, a staff of Yaba LCDA. I have been with Stanbic IBTC PFA since its inception. But just this month my pension fund was transferred to Leadway PFA without my authorisation. Please what can I do because I want Stanbic IBTC as pension manager.

    STANBIC IBTC: Further to our response below, please note that in line with the first PIN rule, as stipulated by the National Pension Commission (PenCom), the first Retirement Savings Account (RSA) Personal Identification Number (PIN) obtained by an RSA holder should be maintained. Based on the above, the first PIN generated for Mr. Abdulsalam by PenCom is with LeadWay Pension, while ours is the second PIN. Consequently, his contributions were transferred to his valid Pin with LeadWay as approved by PenCom while his second and invalid PIN was invalidated on our records. Please note that Mr. Abdulsalam can choose to transfer back to us once the Transfer Window is declared open by PenCom.

     

    MRS OKOROAFOR: I am Mrs Okoroafor and my late husband Mr Okoroafor passed on June 22, 2013. I am his next of kin. His PFA is Stanbic IBTC pension. I have done everything possible to collect his benefits in the last 5 years since his death. His last work place is the Nigeria Immigration Service headquarters Abuja. Kindly help.

    THE NATION will intervene by sending your complaint to Stanbic IBTC Pension and PenCom. Do watch out for the newspaper publication next Wednesday for a response from the commission and subsequently every week for pension news.

    JOEL: I am a former employee of a Federal Government agency. I want to know if it is possible to change my PFA from (Anonymous) to another one. I have been out of employment since 2013, I have over N2m as my contributory pension. I want to change my PFA because I’m not satisfied with my current PFA. Is it possible to change and move my pension fund to another in my current situation? Thanks.

    PENCOM: Section 13 of the PRA 2014 allows an RSA holder to change his/her PFA not more than once in a year without giving any reason. The Commission is currently in the process of opening a transfer window to enable contributors’ move from one PFA to another.

    ONYAKA: Sir, does First Pension Limited still exist as Pension Fund Manager?

    PENCOM: Yes. They are known as First Guarantee Pension Limited. Their contact details are as follows: Irorun Plaza, No. 65, Kudirat Abiola Way, Oregun, Ikeja, Lagos,http://www.firstguaranteepension.com

     

     

  • Pension complaints and solutions

    SHOSOWEN: My name is Shosowen and my Pension Fund Administrator (PFA) is Stanbic IBTC Pension Managers. I retired on September 28, 2008. My complaint is that I am being paid less than I should be paid. Shortly before I retired, I visited my pension managers to update my records. However, on returning, I got a letter of promotion from CONTISS 11 to CONTISS 12/06. I sent the updates to my pension managers immediately before I retired, but it has not been effected. Currently, I am still being paid on CONTISS 11 grade level. I trust God to use you to help me wade into the matter so it can be resolved.

    STANBIC IBTC PENSION OKONKWO: Please be informed that Mr Shosowen is a retiree on our records who is currently on our monthly pension payroll. We would like to clarify that the computation of lump sum  and programmed withdrawal amount paid to retirees is not based on grade level but on the standard programmed withdrawal template/model (PWT) issued by the National Pension Commission (PenCom) in line with the provisions of the Pension Reform Act (PRA) 2014. The variables for calculating LS and PW include the Retiree’s retirement savings account (RSA) balance, age at retirement, gender and last annual total emolument as captured on the client’s pay slip. We have tried to contact him on his phone number (as registered on our records) but it is switched off. He is required to provide us with his redemption of retirement bond letter to enable us ascertain the grade level used for the computation of his benefits and to liaise with the appropriate authority where a shortfall is observed. Kindly advise us with his contact details (if different from the above) to enable us provide further clarification.

    ABDULSALAM: My name is Abdulsalam, a staff of Yaba LCDA. I have been with Stanbic IBTC Pension since its inception. But just this month, my pension fund was transferred to Leadway Pensure without my authorisation. Please what can I do because I want Stanbic as my pension manager.

    STANBIC IBTC PENSION: Please note that the policy of the National Pension Commission (PenCom) on multiple registrations is the ‘First PIN’ rule which recognises the first RSA PIN generated for a client as the valid one to be maintained. Based on this, Mr Abdulsalam’s first PIN as confirmed by PenCom is the PIN registered with Leadway Pensure. Therefore, his RSA PIN with us was invalidated and the funds transferred to his valid Pension Fund Administrator in January 2019. Kindly note that Mr Abdulsalam was informed of his valid RSA PIN with Leadway via a letter dated October 10, 2018.  We advise that he provides his Leadway PIN to his employer to ensure his RSA is credited timely. However, he can choose to transfer back to us once the transfer window is opened by PenCom. Do note that we also called him today to provide further clarification but our calls were unpicked. We would try again before close of business.

    STEVEN: I am a retired teacher from Ifako International School. I was receiving N24,684.76 pension but since year 2003 nothing has been given to me. My Pension  number  is Anonymous. I will be happy if you can help and see that the money is paid. I also worked at Barachel Model College.

    THE NATION: The Nation will intervene by sending your complaint to PTAD. Do watch out for the newspaper publication next Wednesday for a response from the commission and subsequently every week for pension news.

    ALICE: My name is Alice Olufumilayo Fadipe. Welldone and thanks for The Nation’s concern on pensioners matters.

    My pensioner number is Anonymous. I did verification since August 2017 but PTAD has not paid me till date. Kindly assist, several pensioners have gotten their pension. I am a state pensioner with federal share. I retired on April 30, 2008 without payment till date. Thank you.

    THE NATION: The Nation will intervene by sending your complaint to PTAD. Do watch out for the newspaper publication next Wednesday for a response from the commission and subsequently every week for pension news.

    JOSHUA: Dear Omobola, my name is Joshua. I retired as a Seargent on grade level 05 step 4. My date of first appointment January 20, 1986 and date of retirement is march 1, 1997. I have done verification in Abuja. Please I am in penury and pray you to tell pension boss to pay my pension. I am helplessly living a tortous life.

    THE NATION: The Nation will intervene by sending your complaint to PTAD. Do watch out for the newspaper publication next Wednesday for a response from the commission and subsequently every week for pension news.

    ONIYE: God bless The Nations Pension Column. My name is Mrs. Oniye. I retired from Federal Government College, Idoani in April,1999, as Grade 2 Typist, G.L 5 Step 10. My gratuity was paid on June 7, 2007. I never received any monthly pension. Please see to my problem by helping me to contact the Pension Transitional Arrangement Directorate (PTAD) on non-payment of my monthly pension since 1999.

    THE NATION: The Nation will intervene by sending your complaint to PTAD. Do watch out for the newspaper publication next Wednesday for a response from the commission and subsequently every week for pension news.

  • Pension complaints and solutions

    Suleiman: I retired on level 14 step 10 in June 1996 and was last paid N59400 monthly in March 2018. In August that year I did a new verification at PTAD Abuja, only to be paid N43200 monthly thereafter. They said I was being overpaid. Please is there any table for calculating pension?

    PTAD: We could not reach the pensioner to get his details because no phone number was provided. We advise that he forwards a copy of his verification slip, including his complaint, to complaints@ptad.gov.ng to enable us investigate and resolve the matter.

    ABDULSALAM: My name is Abdulsalam, a staff of Yaba LCDA. I have been with Stanbic IBTC PFA since its inception. But just this month my pension fund was transferred to Leadway PFA without my authorisation. Please what can I do because I want Stanbic IBTC as pension manager?

    STANBIC IBTC: Further to our response below, please note that in line with the first PIN rule, as stipulated by the National Pension Commission (PenCom), the first Retirement Savings Account (RSA) Personal Identification Number (PIN) obtained by an RSA holder should be maintained. Based on the above, the first PIN generated for Mr. Abdulsalam by PenCom is with LeadWay Pension while ours is the second PIN. Consequently, his contributions were transferred  to his valid Pin with LeadWay as approved by PenCom while his second and invalid PIN was invalidated on our records. Please note that Mr. Abdulsalam can choose to transfer back to us once the Transfer Window is declared open by PenCom.

    ABDULLAHI: My name is Abdullahi and my PFA is Trustfund. I have retired since 2014 and I have done my biodata in August 2018. I later went to my PFA to request for my 25 per cent of my total savings, but I was told that PenCom did not send money for MDA. I am seriously in need of money because my children’s school fees is becoming a problem.

    TRUSTFUND: Thank you as always. But we need this customer’s Personal Identification Number (PIN) to be able to act on this.

    MACAULAY: Dear Omobola, my name is Macaulay. I will be happy if The Nation can bail me out. Some people have been calling me saying that they are PTAD staff in charge of my pension. They have duped me and collected N400,000 from me, claiming my file is on the last stage. I am a poor Federal retiree. I retired from Federal Ministry of Agriculture on grade level 13. Step 6. I retired in May 1994. The trouble with my pension is that there was an increase in the payment that made my pension N30, 000 and another N22, 000. Instead of paying in one voucher it was paid separately and suddenly the N22, 000 was stopped. I complained and with the help of a colleague in Abuja. The error was corrected and arrears were paid in February 2014. By March again, the same year, my pension came back to N30, 000. Later there was an increase of 33 per cent and that makes N50, 258.20. This is what I have been receiving since. The N22, 000 is a forgotten issue. This is where those in the PTAD have been milking me up to the tune N400, 000. They will tell me I should send money for the process. By now my monthly pension should be up to N80, 000, but I am receiving N50, 258.20. The first person to collect money from me was one Rosemary. Others are Mrs Zainab Usman, John Ose, Dr. Rose Ndom, Mrs Uwakwe, John Okafor and Collins  Udoko, who says is the HOD. I have their phone numbers and the agents they use, their names and account numbers and banks are with me. When the situation demands, I can forward them. Madam, God Almighty will surely reward you. I celebrated my 80th birthday in 2016. When do I enjoy my labour? Thanks.  Hope to hear from you soonest.

    PTAD: The pensioner has been contacted. We have asked him to scan and send a copy of his verification slip to enable us investigate his complaint.

    ABIDEMI: My name is Abi demi. I want to inform you that my pension issues have been resolved and I have been paid by Crusader Pension. I thank The Nation and PenCom for their intervention.

    The Nation is happy that your pension issues have been resolved. Do watch out for the newspaper every Wednesday for pension news.

    Bayo: My name is Bayo. Please I will like to know when a person can start receiving monthly pension? My sister retired in 2007 after 18 years of service to the Federal Government. She was paid her gratuity. She is now 51, she was retired 12 years ago. When will she be qualified to receive monthly pension? Thank you for your attention.

    PTAD: We could not get through to the pensioner to get her details because no phone number was provided. We advise that the pensioner sends her complaint, name and account details to complaints@ptad.gov.ng or call any of these numbers for further clarifications: 080022557823, 094621700

    OJI: Hello sir/ma, my case is PenCom related. I retired from service in 2015 on GL 08, but was paid off on GL 07. The reason is that I got promoted in 2014, but the Customs failed to implement or effect the salary variation till September 2015, when I was to retire the following month. I was paid off on GL 07 instead of  GL 08 and I was heavily shortchanged. Kindly help me as it is affecting my monthly pension.

    PENCOM: Customs is a self-funded organisation, therefore, you should channel your complaints to Nigeria Customs Service to get the variation for your promotion. Your employer (NCS)will now compute the variation and remit same to your Retirement Savings Account (RSA).

    UDOCHI: I am Udochi and I am 47years old. I retired from Walvis Nigeria Limited in 2014. My PFA later paid me 25 per cent. I need your help because I am having a health issue and I have issues with my children school fees. Please if you can give me half of my money or all the money, that is with you, I will be happy so that I can take care of myself.

    PENCOM: Having collected 25 per cent, the remaining money will be paid to you as pension when you attain the age of 50.

     

  • Pension complaints and solutions

    EKELEME: My name is Ekeleme. I am registered with First Guarantee Pension. My complaint is that I have not got updates on my account since 2013. Their website is nothing to write home about. Please, what do I do? Ekeleme, University of Nigeria, Nsukka (UNN). Thanks

    THE NATION: The Nation will intervene by sending your complaint to PTAD. Do watch out for the newspaper publication next Wednesday for a response from the commission and subsequently every week for pension news.

    JOEL: I am a former employee of a Federal Government agency. I want to know if it is possible to change my PFA. I have been out of employment since 2013. I have over N2million as my contributory pension. I want to change my PFA because I am not satisfied with my PFA. Is it possible to move my pension fund? Thanks.

    PENCOM: Section 13 of the PRA 2014 allows an RSA holder to change his/her PFA not more than once yearly without giving any reason. The Commission is opening a transfer window to enable contributors’ move.

    ONYAKA: Sir, does First Pension Limited still ex-ist as Pension Fund Manager?

    PENCOM: Yes. They are known as First Guarantee Pension. Their  details are: Irorun Plaza, No. 65, Kudirat Abiola Way, Oregun, Ikeja, Lagos,http://www.firstguaranteepension.com

    TAYO What are the modalities of payment for those who joined the civil service in 2003 according to the Pension Act?

    PENCOM: Any employee who is entitled to retirement benefits under any pension scheme existing before June 25, 2004, being the commencement of the Pension Reform Act, 2004 falls under the Contributory Pension Scheme (CPS). You may liaise with your PFA who would advise you further on the modes of payment when you retire.

    LICY:  My name is Abdullahi. My PFA is Trustfund Pension. I retired since 2014 and I did my biodata last August. After that, I went to my PFA Trustfund to request for the 25 per cent of my total savings, but I was told that PenCom did not send it to the MDAs. I am seriously in need of money because my children school fees have become a problem. Please I need your quick respond. Thanks.

    PENCOM: The complainant  should send his PIN to us as soon as possible.

    ABDULSALAM: My name is Abdulsalam, a staff member of Yaba Local Governmnet Development Arrea (LCDA). I have been with Stanbic IBTC since its inception. But this month my pension fund was transferred to Leadway PFA without my authorisation. Please what can I do because I want Stanbic IBTC as my pension manager.

    PENCOM: Please tell Abdulsalam to send his PIN to expedite on his complaint.

    OLAYORI: Good day. My name is Olayori. I am a retiree of the National Assembly Commission, where worked as a legislative aide to a former senator. We left the National Assembly in 2011. Since then, I have been collecting pension of N7,872.87 monthly.

    However, last November, the payment stopped. My pension company is Iei-Anchor Pensions. It will be appreciated if you could assist to find out why the payment was stopped.

    PENCOM: We require your PIN  to assist you. please suppy it.

    ADIGUN: My name is Adigun. My PFA is First Guarantee.  I want to inform of the problems being faced by contributory pensioners in the Osun State Government employment who retired in 2016.

    None of them has received either gratuity or pension since they retired. The cause of the problem is not known as we were being fed with lies by various PFAs.

    Kindly advise us on the way out of this predicament.

    PENCOM: The relevant Department would require the PIN of the complainant to assist them further.

    IBRAHIM: My name is Ibrahim. I work with Nigeria Immigration Service, a DSI. My RSA initially was domiciled with the acquired Amana Pension Limited that was at Gwagwalada Para-military Board in 2009. Having registered with the Amana before it folded up, my pin was not given to me and I was left in the unknown for many years until IPPIS made me to understand that Sigma Pension acquired Amana Pension. I complained to Sigma. They advised me  register. After  that, I given the new pin number. They later called me and informed me of an old pin that Amana never gave to me.

    Sigma advised me to use the old pin. My complaint is: when IPPIS  paid my salary, my pension deduction from Sigma was updated based only on the deduction from the commencement of IPPIS without the previous balance from my RSA domiciled with Amana. Please I need your help.

    PENCOM: Ibrahim should send his PIN to us quickly. This will enable us attend to him.

  • Pension complaints and solutions

    ABDULSALAM: My name is Abdulsalam, a staff of Yaba LCDA. I have been with Stanbic IBTC Pension since its inception. But just this month, my pension fund was transferred to Leadway Pensure without my authorisation. Please what can I do because I want Stanbic as my pension manager.

    STANBIC IBTC PENSION: Please note that the policy of the National Pension Commission (PenCom) on multiple registration is the ‘First PIN’ rule which recognises the first RSA PIN generated for a client as the valid one to be maintained. Based on this, Mr Abdulsalam’s first PIN as confirmed by PenCom is the PIN registered with Leadway Pensure. Therefore, his RSA PIN with us was invalidated and the funds transferred to his valid Pension Fund Administrator in January 2019. Kindly note that Mr Abdulsalam was informed of his valid RSA PIN with Leadway via a letter dated October 10, 2018.  We advise that he provides his Leadway PIN to his employer to ensure his RSA is credited timely. However, he can choose to transfer back to us once the transfer window is opened by PenCom. Do note that we also called him today to provide further clarification but our calls were not picked. We would try again before close of business.

    OLAYORI:  Good day. My name is Olayori. I am a retiree of National Assembly Commission.  I worked as a Legislative Aide to a former Senator. We left National Assembly in 2011 and I have been collecting pension to the tune of N7,872.87 monthly. However, since November last year, the payment stopped. My PFA is IEI-ANCHOR Pension. I will appreciate if you can assist to find out why the payment was stopped. Thank you for your anticipated cooperation.

    IEI-ANCHOR Pension: We shall look into his case and revert.

    PENCOM: The relevant department would require the pin of the complainant in order to assist them further

    ADIGUN: My name is Adigun and my PFA is First Guarantee.  The issue I want to discuss affects all contributory pensioners who were Osun State Government employees that retired in 2016 to date. None of these sets have received either gratuity or pension since they retired. The real problem we are having is not known as we were being fed with lies by various concerned PFAs from time to time. Kindly look into this and advise us on the way out of this predicament.

    PENCOM: The relevant department would require the PIN of the complainant in order to assist them further.

    IBRAHIM: My name is              Ibrahim and I work with Nigeria Immigration Service, a DSI by rank. My RSA initially was domiciled with the acquired Amana Pension Limited that was at the time of my documentation at Gwagwalada Para-military Board in 2009. After having registered with Amana before it folded up, my pin was not given to me and I was left in the dark for quite a number of years until IPPIS made me to understand that Sigma Pension acquired Amana Pension.

    I contacted Sigma and complained. They advised me on new RSA registration and after doing the registration and given the new pin number, they later called me and informed me of an old pin that Amana never gave to me. Sigma later advised me to use the old pin of which I agreed. My complaint now is that, as IPPIS started paying my salary, my pension deduction from Sigma is updating me based on the deduction from the commencement of IPPIS without the previous balance from my RSA hitherto domiciled with Amana. Please I need your help.

    PENCOM: The relevant department would require the PIN of the complainant in order to assist them further.

    ABDULLAHI: My name is Abdullahi, my PFA is Trustfund. I retired since 2014 and I did my biodata in August  2018, and after that I went to my PFA Trustfund to request for 25% of my total savings but I was told that PenCom did not send money for MDA and I am now seriously in need of money because my children school fees is becoming a problem. Please I need your quick response.

    PENCOM: The relevant Department would require the PIN of the complainant in order to assist them further.

  • Pension complaints and solutions

    ADEGBOLA: My name is N.O. Adegbola. I am the Chairman of the Nigeria Union of Pensioners (Nigerian Stored Products Research Institute). One of my members Mrs Silverline was not paid by PTAD for the months of August, September, October and December 20l8. I have sent many messages to PTAD on the issue without any success. I would be eternally grateful if you could help me sort out this problem with PTAD in Abuja. I thank you so much for your previous interventions. N.O. Adegbola, Ilorin, Kwara State.

    THE NATION will intervene by sending your complaint to PTAD. Do watch out for the newspaper publication next Wednesday for a response from the commission and subsequently every week for pension news.

    ISA: This is from one of Pre-1996 railway pensioners in Nasarawa State. Our 18 months’ arrears, which are part of 52 months since the time of former President Goodluck Jonathan, is yet to be cleared. Secondly, railway pensioners are the least paid nationwide. Kindly use your position and good office to help solve our problems. We thank you for being there for us.

    THE NATION will intervene by sending your complaint to PTAD. Do watch out for the newspaper publication next Wednesday for a response from the commission and subsequently every week for pension news.

    ESHIET: I retired on June 5, 2003 from the service of former Government. C. Agency, changed to National Clearing and Forwarding Agency, having been paid my pension since 2008 till march 2018. But my pension stopped since April 2018 till date.

    THE NATION will intervene by sending your complaint to PTAD. Do watch out for the newspaper publication next Wednesday for a response from the commission and subsequently every week for pension news.

    EKELEME: My name is Ekeleme, I am registered with First Guarantee Pension. My complaint is that I have not got updates on my account since 2013. Please what do I do. Their website is nothing to write home about. Ekeleme, University of Nigeria, Nsukka. Thanks

    THE NATION will intervene by sending your complaint to PTAD. Do watch out for the newspaper publication next Wednesday for a response from the commission and subsequently every week for pension news.

    EDWARD: I worked under the government of Akwa Ibom State and retired as the Chief Confidential Secretary, Public Service Office, Governor’s Office Uyo. Since retirement with effect from 1996 the retirement was effected retrospectively in 2003 because my last promotion of 1990 was released in 2002 after the Federal Government took over payment of federal share from state government. This is why I have not been paid till today. Please intervene for me. Thank you PenCom.

    THE NATION will intervene by sending your complaint to PTAD. Do watch out for the newspaper publication next Wednesday for a response from the commission and subsequently every week for pension news.

    REUBEN: I was promoted to the rank of Assitant Superintendent of Police  after the pension verification on 20/07/2017.  I sent my submission of evidence of promotion after verification dated 15/12/2017 through Southsouth zonal office of your commission in Calabar, Cross River State.  But I was paid below my grade and step, what can I do?

    THE NATION will intervene by sending your complaint to PTAD. Do watch out for the newspaper publication next Wednesday for a response from the commission and subsequently every week for pension news.

    JOHNSON: I, Johnson Olusoji Olorunwo, wish to complain that my pension salary since August, 2008 is yet to be paid till date to me. Kindly check your records and make the amount payable to alleviate my financial burden. Thanks and be blessed.

    THE NATION will intervene by sending your complaint to PTAD. Do watch out for the newspaper publication next Wednesday for a response from the commission and subsequently every week for pension news.

    MAYAKI: I retired from Ministry of Defence under Nigeria Air Force (NAF). Retirement was October 2018. I served as a teacher under NAF. Please when will my gratuity be ready? I was under SIGMA PENSION. Thank you

    THE NATION will intervene by sending your complaint to PTAD. Do watch out for the newspaper publication next Wednesday for a response from the commission and subsequently every week for pension news.

  • Pension complaints and solutions

    LICY: My name is Abdullahi, my PFA is Trustfund Pension. I have retired since 2014 and I have done my biodata in 2018 August; and after that I went to my PFA, Trustfund, to request for my 25 per cent of my total savings, but I was told that PenCom did not send money for MDAs. I am seriously now in need of money because my children’s school fees have become a problem. Please I need your quick response. Thanks.

    PENCOM: The relevant Department would require the PIN of the complainant in order to assist him further

    ABDULSALAM: My name is Abdulsalam, a staff of Yaba Local Council Development Area. I have been with Stanbic IBTC since its inception. But just this month my pension fund was transferred to Leadway PFA without my authorisation. Please what can I do because I want Stanbic IBTC as my pension manager.

    PENCOM: The relevant department would require the pin of the complainant in order to assist them further

    OLAYORI: Good day, my name is Olayori. I am a retiree of National Assembly Commission. I worked as a legislative aide to a former senator. We left National Assembly in 2011 and I have been collecting pension of the sum of N7872.87 monthly. However, since November last year, the payment has stopped. My pension company is Iei-Anchor Pensions. It will be appreciated if you could assist to find out why the payment stopped.

    PENCOM: The relevant department would require the PIN of the complainant in order to assist them further.

    ADIGUN: My name is Adigun and my PFA is First Guarantee. The issue I want to discuss affects all contributory pensioners, who are Osun State government employees that retired from 2016 to date. None of these sets have received either gratuity or pension since they retired. The real problem we are having is not known as we were being fed with lies by various concerned PFAs from time to time. Kindly look into this and advise us on the way out of this predicament.

    PENCOM: The relevant Department would require the PIN of the complainant in order to assist them further.

    IBRAHIM: My name is Ibrahim and I work with the Nigeria Immigration Service, a Deputy Superintendent of Immigration (DSI) by rank. My RSA initially was domiciled with the acquired Amana Pension Limited, that was at the time of my documentation at Gwagwalada Para-military Board in 2009. After registering with Amana before it folded up, my PIN was not given to me and I was left in the dark for quite a number of years until IPPIS made me to understand that Sigma Pension acquired Amana Pension. I contacted Sigma and complained. They advised me on a new RSA registration and after doing the registration and given the new pin number, they later called me and informed me of an old PIN that Amana never gave to me. Sigma later advised me to use the old pin, of which I agreed. My complaint now is that, as IPPIS started paying my salary, my pension deduction from Sigma is being updated based on the deduction from the commencement of IPPIS without the previous balance from my RSA hitherto domiciled with Amana. Please I need your help.

    PENCOM: The relevant Department would require the PIN of the complainant In order to assist them further.

    Abdullahi. My name is Abdullahi Mohammed, My PFA is Trustfund, I have retired since 2014 and I have done my biodata in 2018 August. After that I went to my PFA, Trustfund, to request for 25 per cent of my total savings, but I was told that PenCom did not send money for MDA and I am seriously now in need of money because my children’s school fees is becoming a problem. please I need your quick response. Thanks. I want to know from Omobola pension solution when my friend who started working for the Federal Government at 21, and was retired at 39 paid gratuity; when will she be paid pension monthly? She was retired 12 years ago. She is now 51 without pension. When will she start receiving pension monthly? Thanks for your attention.

    PENCOM: The relevant Department would require the PIN of the complainant in order to assist them further

  • Pension complaints and solutions

    JOEL: I am a former employee of a Federal Government agency. I want to know if it is possible to change my PFA.

    I have been out of employment since 2013. I have over N2million as my contributory pension. I want to change my PFA because I am not satisfied with my PFA. Is it possible for me to change my PFA? Thanks.

    PENCOM: Section 13 of the PRA 2014 allows an RSA holder to change his/her PFA not more than once in a year without giving any reason. The commission is about opening a transfer window to enable contributors’ move from one PFA to another.

    ONYAKA: Does First Pension Limited still exist as Pension Fund Manager?

    PENCOM: Yes. They are known as First Guarantee Pension Limited.  Their contact details are as follows: Irorun Plaza, No. 65, Kudirat Abiola Way, Oregun, Ikeja, Lagos, http://www.firstguaranteepension.com

    TAYO: What are the modalities for payment to those who joined the civil service in 2003 going by the Pension Act?

    PENCOM: Any employee who is entitled to retirement benefits under any pension scheme before June 25, 2004, being the commencement of the Pension Reform Act, 2004 falls under the Contributory Pension Scheme (CPS). You may liaise with your PFA who would advise you on the modes of payment when you retire.

    DSP IZUAGIE: My name is DSP Izuagie. I retired after 35 years from the Nigeria Police. The gratuity was paid on November 30, 2017, but it was less than N1.5milion.  I was told that my contribution was not made available to PenCom for trading. Please help me.

    PENCOM: The relevant Department would require the PIN of the complainant in order to assist him.

    ASP. SAMUEL: I have written to the director of NPF Pension. They paid me N4,706, 067: 69, out of which I am paid 25 per cent of N1, 176,516:92. plus my one year arrear of N366, 701: 18. If one-year arrear can give me that, multiply it by four years and it will be N1.466, 804: 72, which is more than the N1, 176, 516: 92 that I was paid for serving for 35 years. My personal savings is more than N1.5 million. What has the government given me? My counterparts are paid than me. I am so disturbed. My other colleagues who experience the same fainted on the spot. Even a court clerk and messengers at state level can’t go home with N1 million? One of my course mates who is a traffic warden, ASP Monday has N7 million and he was paid over N3 million.

    PENCOM: The relevant department would require the PIN of the complainant in order to assist him.

    LICY: My name is Abdullahi Mohammed and my PFA is Trustfund Pension. I retired since 2014. I did my biometric capturing in August, last year. After that I went to my PFA to request for 25 per cent of my total savings, but I was told that PenCom did not send money to MDAs.

    I am seriously in need of money to pay my children school fees.

    Please I need your help.

    Thanks.

    PENCOM: Please supply the PIN of the complainant to enable us assist him.

    SULEIMAN: I retired on Level 14 Step 10 in June 1996 and was last paid N59400 monthly in March, last year. In August of the same year, I did a new verification at the PTAD Abuja, only to be paid N43,200 monthly thereafter. They said I was  overpaid. Is there any table for calculating pension?

    PENCOM: Please liaise with the PTÂD which would assist you further.

    You can contact PTAD on any of these numbers: Toll Free Telephone: 0800-CALL-PTAD (0800-2255-7823); Telephone Lines (Charges Apply): +234(0) 9-462-1721; +234(0) 9-462-1722.  Email: info@ptad.gov.ng (For Inquiries); complaints@ptad.gov.ng (For Pensions Related Complaints); foi@ptad.gov.ng (For Freedom of Information Communications) Website: www.ptad.gov.ng.