Tag: Pension complaints

  • Pension complaints and solutions

    DSP Bashir: I retired after 35 years of meritorious service from the Nigeria Police Pension on November 30, 2017. My gratuity to be paid to me is just less than N1.5 million.  I was told that my contribution was not made available to PenCom for trading. Please help me.

    THE NATION: The Nation will intervene by sending your complaint to PenCom. Do watch out for the newspaper publication next Wednesday for a response from the commission and subsequently every week for pension news.

    ONYAKA: Please, does First Pension Guarantee Limited still exist as a pension fund manager?

    THE NATION: The Nation will intervene by sending your complaint to PenCom. Do watch out for the newspaper publication next Wednesday for a response from the commission and subsequently every week for pension news.

    ASP SAMUEL: I have written immediately to the Director of NPF Pension. One year arrears multiplied by four  gives  N1. 466, 804: 72k which is more than N1.176,516: 92k that I am paid for serving for 35yrs.  My personal savings is more than N1. 5 million. What has government given me for my service? My other counterparts are paid more than me. Please I am so disturbed. Even court clerks and messengers at state level can’t go home with one million naira? A course mate who is a traffic warden, ASP Monday, was paid N7 million and another fraction of N3 million. We both retired in March 2018. Please help me.

    THE NATION: The Nation will intervene by sending your complaint to PenCom. Do watch out for the newspaper publication next Wednesday for a response from the commission and subsequently every week for pension news.

    SIMON: My name is Simon. I will like PenCom to kindly help me appeal to NPF Pension to pay my pension and gratuity. I retired in Decemcer, 2017 as DSP from Nigeria Police Force. But I have not received my pension and gratuity.

    THE NATION: The Nation will intervene by sending your complaint to PenCom. Do watch out for the newspaper publication next Wednesday for a response from the commission and subsequently every week for pension news.

    ADIGUN: My name is Adigun and my PFA is FGPL.  The issue I want to discuss affects all contributory pensioners who were Osun State Government employees that retired from 2016 to date. None of these sets has received either gratuity or pension since they retired. The real problem we are having is not known as we were being fed with lies by various concerned PFAs from time to time. Kindly look into this and advise us on the way out of this predicament.

    THE NATION: The Nation will intervene by sending your complaint to PenCom. Do watch out for the newspaper publication next Wednesday for a response from the commission and subsequently every week for pension news.

    IBRAHIM: My name is Ibrahim Mohammed Musa. I work with Nigeria Immigration Service, a DSI by Rank. My RSA initially was domiciled with the Acquired Amana Pension Limited, that was at the time of my documentation at Gwagwalada Para-military Board in 2009. After having registered with the Amana Pension Limited then before folding up, my pin was not given to me and I was left in the dark for quite a number of years until IPPIS, when I was made to understand that Sigma Pension acquired Amana pension limited. As I contacted Sigma Pension with a complaint, they advised me on a new RSA registration. Having done the registration and given the new pin number, they later called me and informed me of an old pin that Amana never gave to me and of course, Sigma advised me to use that old pin of which I agreed. My complaint is, as IPPIS started paying my salary, Sigma is updating me on my pension deduction based on the deduction from the Commencement of IPPIS without the previous balance from my RSA hitherto domiciled with Amana. Please, I need your help.

    THE NATION: The Nation will intervene by sending your complaint to PenCom. Do watch out for the newspaper publication next Wednesday for a response from the commission and subsequently every week for pension news.

  • Pension complaints and solutions

    MACAULAY: Dear Omobola, my name is Macaulay. I will be happy if The Nation can bail me out. Some people have been calling me saying that they are PTAD staff in charge of my pension case. They have duped me and collected N400,000 from me, claiming my file is on the last stage. I am a pure federal retiree. I retired from Federal Ministry of Agricultural Department on grade level 13. Step 6. I retired in May 1994. The trouble with my pension is that there was an increase in the payment that made my pension N30, 000 and another N22, 000. Instead of paying in one voucher, it was paid separately and suddenly the N22, 000 was stopped. I complained and with the help of a colleague in Abuja, the error was corrected and arrears were paid in February 2014. By March again, the same year, my pension came back to N30, 000. Later there was an increase of 33 per cent and that makes N50, 258.20. This is what I have been receiving since. The N22, 000 is a forgotten issue. This is where those in the PTAD have been milking me up to the tune N400, 000. They will tell me I should send money for the process. By now my monthly pension should be up to N80, 000 but I am receiving N50, 258.20. The first person to collect money from me was one Rosemary. Others are Mrs Zainab Usman, John Ose, Dr. Rose Ndom, Mrs Uwakwe, John Okafor and Collins  Udoko who says he is the HOD. I have their phone numbers and the agents they use their names and account numbers and banks are with me. When the situation demands, then I will forward them. Madam, God almighty will surely reward you. I celebrated my 80th birthday in 2016. When do I enjoy my labour? Thank you. Hope to hear from you soonest.

    PTAD: The pensioner has been contacted. We have asked him to scan and send a copy of his verification slip to enable us investigate his complaint.

    ABIDEMI : My name is Abi demi, I want to inform you that my pension issues have been resolved and I have been paid by Crusader Pension. I thank The Nation newspaper and PenCom for their intervention.

    THE NATION: The Nation is happy that your pension issues have been resolved. Do watch out for the newspaper publication every Wednesday for pension news.

    BAYO: My name is Bayo. Please I will like to know when a person starts receiving monthly pension. My sister was retired in 2007 after 18 years of service to the Federal Government. She was paid gratuity. She is now 51, she was retired 12 years ago. When will she qualify to receive monthly pension? Thank you for your attention.

    PTAD: We could not get through to the pensioner to get her details because no phone number was provided. We advise that the pensioner send her complaint, name and account details to complaints@ptad.gov.ng or call any of these numbers for further clarity: 080022557823, 094621700

    Suleiman: I retired on level 14 step 10 in June 1996 and was last paid N59400 monthly in March 2018. In August, that year, I did a new verification at PTAD Abuja only to be paid N43,200 monthly thereafter. They say I was being overpaid. Please is there any table for calculating pension?

    PTAD: We could not reach the pensioner to get his details because no phone number was provided. We advise that he forwards a copy of his verification slip including his complaint to complaints@ptad.gov.ng to enable us investigate and resolve.

    ABDULSALAM: My name is Abdulsalam, a staff of Yaba LCDA. I have been with Stanbic IBTC PFA since its inception. But just this month my pension fund was transferred to Leadway PFA without my authorisation. Please what can I do because I want Stanbic IBTC as pension manager.

    STANBIC IBTC: Further to our response below, please note that in line with the first PIN rule, as stipulated   by the National Pension Commission (PenCom), the first Retirement Savings Account (RSA) Personal Identification Number (PIN) obtained by an RSA holder should be maintained. Based on the above, the first PIN generated for Mr. Abdulsalam by PenCom is with LeadWay Pension while ours is the second PIN. Consequently, his contributions were transferred  to his valid Pin with LeadWay as approved by PenCom while his second and invalid PIN was invalidated on our records. Please note that Mr. Abdulsalam can choose to transfer back to us once the Transfer Window is declared open by PenCom.

    ABDULLAHI: My name is Abdullahi and my PFA is trustfund, I have retired since 2014 and I have done my biodata in August 2018. I later went to my PFA trustfund to request for my 25% of my total savings but I was told that PenCom did not send money for MDA. I am seriously in need of money because my children’s school fees is becoming a problem.

    TRUSTFUND PRISCA: Thank you as always. But we need this customer’s Personal Identification Number (PIN) to be able to act on this.

    EMMANUEL: Good Day ma. my name is Emmanuel, the son of late Supol James. We have an issue on the pension of our late dad who passed away on March 13, 2015. We have paid the money they asked us to and we have also submitted all the necessary documents. But we have not received any message on his pension. Please help us.

    PENCOM: Please we need further details such as his PIN Number and Pension Fund Administrator (PFA) to enable us investigate the issue.  We called the above number provided but was wrong number.

    UDOCHI: I am Udochi and I am 47 years old. I retired from Walvis Nigeria Limited in 2014. My PFA later paid me 25 per cent. I need your help because I am having a health issue and I have issues with my children school fees. Please you can give me half of my money or all the money, that is with you. I will be happy so that I can take care of myself.

    PENCOM: Having collected 25 per cent, the remaining money will be paid to you as pension when you attain the age of 50.

    OJI: Hello sir/ma, my case is PenCom related. I retired from service in 2015 on GL 08, but was paid off on GL 07. The reason is that I got promoted in 2014, but Customs failed to implement or effect the salary variation till September 2015, when I was to retire the next month. I was paid off on GL 07 instead of GL 08, and I was heavily shortchanged. Kindly help me as it is affecting my monthly pension.

    PENCOM: Customs is a self-funded organisation, therefore, you should channel your complaints to Nigeria Customs Service to get the variation for your promotion. Your employer NCS will now compute the variation and remit same to your Retirement Savings Account (RSA).

     

  • Pension complaints and solutions

    ABIDEMI: My name is Abidemi. I want to inform you that my pension issues have been resolved and I have been paid by Crusader Pension. I thank The Nation newspaper and PenCom for their intervention.

    THE NATION: The Nation is happy that your pension issues have been resolved. Do watch out for the newspaper publication every Wednesday for pension news.

    AKINWUNMI: Dear Omobola, I am really commending you for efforts being made to solve many retirees’ predicaments through your organisation’s widely read newspaper, The Nation‘ on Wednesdays. My name is Akinwumi, I retired from National Orientation Agency (NOA), on August 17, 2014. I was promoted to GL 15 Step 6 that same year, before I left the Civil Service, which has not been implemented till this moment.

    Although, my gratuity has been settled since July 2015 and the monthly pension has been on-going, but they are based on GL 14 Step 8, which I was receiving before I got promoted to GL 15. Please, kindly assist me in finding solutions and equally bail me out of this problem that I am now encountering by using your position and good offices, to help me out with IPPIS, PENCOM & NOA on the non-implementation of my promotion and all the accrued arrears. It is now five years and three months (63 Months) arrears.

    THE NATION: The Nation will intervene by sending your complaint to PenCom. Do watch out for the newspaper’s publication next Wednesday for a response from the PTAD and subsequently every week for pension news.

    Bayo: My name is Bayo. Please, I will like to know when a person will start receiving monthly pension? My sister was retired in 2007 after 18 years of service to the Federal Government. She was paid gratuity. She is now 51, she was retired 12 years ago. When will she qualify to receive monthly pension? Thank you for your attention.

    THE NATION: The Nation will intervene by sending your complaint to PTAD. Do watch out for the newspaper’s publication next Wednesday for a response from the PTAD and subsequently every week for pension news.

    Suleiman: I retired on level 14 step 10 in June 1996 and was last paid N59,400 monthly in March 2018. In August, that year I did a new verification at PTAD Abuja, only to be paid N43,200 monthly thereafter. They said I was being overpaid. Please is there any table for calculating pension?

    THE NATION: The Nation will intervene by sending your complaint to PTAD. Do watch out for the newspaper’s publication next Wednesday for a response from the PTAD and subsequently every week for pension news.

    Ibrahim: My name is Ibrahim and I work with the Nigeria Immigration Service, a Deputy Superintendent of Immigration (DSI) by Rank. My RSA initially was domiciled with the acquired Amana Pension Limited at the time of my documentation at Gwagwalada Para-military Board in 2009. After having registered with the Amana Pension Limited before folding up, my Pin was not given to me and I was left in the dark for quite a number of years until IPPIS made me to understand that Sigma Pension acquired Amana pension. I contacted Sigma Pension and lodged a complaint. They advised me to do a new RSA Registration. Having done the registration and given the new Pin number, they later called me and informed me of an old Pin that Amana pension never gave to me and of course, I followed the advice given to me by Sigma to use the old Pin. My complaint is, as IPPIS started paying my salary, my pension deduction from Sigma PFA is being updated based on the deduction from the commencement of IPPIS without the previous balance from my RSA, hitherto domiciled in Amana Pension Limited. Kindly help me.

    THE NATION: The Nation will intervene by sending your complaint to PenCom and Sigma. Do watch out for the newspaper’s publication next Wednesday for a response from the PTAD and subsequently every week for pension news.

    OLAYORI: Good day, my name is Olayori. I am a retiree of National Assembly Commission.  I worked as a legislative side to a former Senator. We left National Assembly in 2011 and I have been collecting pension of the sum of N7,872.87 monthly. However, since November last month, the payment has stopped. My pension company is IEI-ANCHOR PENSIONS. It will be appreciated if you could assist to find out why the payment was stopped.

    THE NATION: The Nation will intervene by sending your complaint to PenCom and Sigma. Do watch out for the newspaper’s publication next Wednesday for a response from the PTAD and subsequently every week for pension news.

    ABDULSALAM: My name is Abdulsalam, a staff of Yaba LCDA. I have been with Stanbic IBTC PFA since its inception. But just this month my pension fund was transferred to Leadway PFA without my authorisation. Please what can I do because I want Stanbic IBTC as pension manager.

    THE NATION: The Nation will intervene by sending your complaint to PenCom and Sigma. Do watch out for the newspaper’s publication next Wednesday for a response from the PTAD and subsequently every week for pension news.

  • Pension complaints and solutions

    JIMOH: Dear ma, my name is Jimoh. I retired as Head Messenger on grade 4, step 15 from the Nigerian Meteorological Agency on  September 7, 2005. I was duly verified at the PTAD liaison office in Lagos in August 2018. My complaint is that I have not been paid my pension salary since April, 2018. Please kindly come to my aid. Thank you.

    PTAD: The pensioner’s pension benefits have been computed and is awaiting Federal audit clearance. He should receive his payment soon. Thank you

    JOHNSON:  I, Johnson, wish to complain of non-payment of pension salary as from August, 2008. My pension salary since August, 2008 is yet to be paid till date.  Help appeal to PTAD to check its records and make the said amount payable to alleviate my financial burden.

    PTAD: The pensioner’s pension benefits have been computed and is awaiting Federal audit clearance. He should receive his payment soon. Thank you

    GENESIS: My name is Genesis. I retired from the service of National Orientation Agency (NOA) on February 28, 2007. I was paid part of my gratuity on July 17, 2008. Since then, I have not heard anything about the balance from my former department of NOA or from PenCom. My question is: who is responsible for the payment of the balance of my gratuity?

    THE NATION: The Nation will intervene by sending your complaint to PenCom. Do watch out for the newspaper publication next Wednesday for a response from PTAD and subsequently every week for pension news.

    JOSHUA: My name is Joshua. I retired as a Force man in 1997. I did my verification with PTAD ABUJA, but not paid my pension till date. I travelled to Abuja twice to complain, yet nothing happened. My rank is Sgt, Grade Level 05 Step 4. Date of first appointment was January 1986. Please, I am in penury, help  tell pension boss that.

    THE NATION: The Nation will intervene by sending your complaint to PenCom. Do watch out for the newspaper publication next Wednesday for a response from PTAD and subsequently every week for pension news.

    GHEGHOR: Thanks for helping pensioners. I wrote before. My pension was reduced from N10,024.70 in May 2018. I retired on March 1, 1986. I was asked to send my statement of account. Kindly oblige me with PTAD email address. From Benin City. Edo State.

    THE NATION: The Nation will intervene by sending your complaint to PenCom. Do watch out for the newspaper publication next Wednesday for a response from PTAD and subsequently every week for pension news.

    AKUTSE: My name is Akutse and I am from Plateau State. I retired on grade level 14/11. My first appointment was August, 1975. My last promotion was in 2003 and I retired in August, 2010. My complain is that I have not been paid my gratuity for about nine years since I retired.

    THE NATION: The Nation will intervene by sending your complaint to PenCom. Do watch out for the newspaper publication next Wednesday for a response from PTAD and subsequently every week for pension news.

    YOHANNA: My name is Yohanna, I retired from the Nigeria Police in 2006. My gratuity was paid on September 7, 2015 without nine years’ arrears. I submitted all the documents requested in Januray 2016 and October 2018, but to no avail. I was on step 6 but was placed on step 4 after spending nine years in the rank of ASP.

    THE NATION: The Nation will intervene by sending your complaint to PenCom. Do watch out for the newspaper publication next Wednesday for a response from PTAD and subsequently every week for pension news.

    NICHOLAS: My name is Nicholas. My problem is no payment of gratuity after retirement.

    THE NATION: The Nation will intervene by sending your complaint to PenCom. Do watch out for the newspaper publication next Wednesday for a response from PTAD and subsequently every week for pension news.

    ANONYMOUS: I was promoted to the rank of ASP Police after the pension verification in July, 2017.  I sent my submission of evidence of promotion after verification dated December 2017 through  the South-South  Zonal Office of  your commission  in  Calabar, Cross River  State,  but I was paid  below  my grade  and step.  what can I do now?

    THE NATION: The Nation will intervene by sending your complaint to PenCom. Do watch out for the newspaper publication next Wednesday for a response from PTAD and subsequently every week for pension news.

  • Pension complaints and solutions

    Abi Demi: Hello, this is to inform you that I have been paid by Crusader Pension. Many thanks to The Nation and the National Pension Commission.

    THE NATION: The Nation is happy that you have received your  entitlement. Enjoy yourself.

    EMMANUEL: Good Day, ma: My name is Emmanuel, the son of the late Supol James. We have an issue with the pension of our late dad who died on March 13, 2015. We have paid the money they asked us to pay and we have also submitted all the necessary documents. But we have not received any message on his pension. Please help us.

    PENCOM: Please we need further details, such as his PIN Number and Pension Fund Administrator (PFA), to enable us investigate the issue. We called the  number you provided but it was a wrong number.

    UDOCHI: I am Udochi, 47. I retired from Walvis Nigeria Limited in 2014. My PFA later paid me 25 per cent of my entitlement. I need your help because I have some financial problems to solve.

    Could you please give me half of my money or all of it? I will be happy so that I can take care of health and my children’s school fees.

    PENCOM: Having collected 25 per cent, the balance can only be paid to you when you attain 50.

    OJI: Hello ma, my case is PenCom-related. I retired from service in 2015 on GL 08, but was paid off on GL 07. The reason is that I got promoted in 2014, but Custom failed to implement or effect the salary variation till September 2015, when I was to retire the next month. I was paid off on GL 07 instead of GL 08, and I was heavily short-changed.

    Kindly help me as it is affecting my monthly pension.

    PENCOM: Nigeria Customs Service (NSC) is a self-funded organisation.Therefore,you should channel your complaints to it to get the variation for your promotion. Your employer will now compute the variation and remit same to your Retirement Savings Account (RSA).

    OYETAYO: I am Oyetayo. I retired as Assistant Director since January 13,1997. I have a short payment on my monthly pension. I  have been recieving a regular monthly pension of N3397 since 2010. I did a verification in August 2017 but up till date, the situation has not changed. Kindly appeal to PTAD to calculate and pay me my entitlements.

    PTAD: We could not reach the pensioner via telephone to get his account details to enable us track his complaint. The pensioner is advised to send his complaint, name and account details to enable us advise appropriately.

    JIMOH: I was dropped from the payroll in April 2018 because I was not verified. I retired as Head messenger on grade 4 step 15 from the Nigerian Meteorological Agency on September 7, 2005. I was duly verified at the PTAD Liason Office in Lagos in August 2018. My complaint is that I have not been paid my pension since April 2018. Kindly come to my aid.

    PTAD: The pensioner’s pension benefits have been computed and are awaiting federal audit clearance. He should receive his payment soon.

    JOHNSON: My name is Johnson. I wish to complain that my pension   is yet to be paid since August 2008. Kindly check your records and make the said amount payable to alleviate my financial burden.

    PTAD: The pensioner’s pension benefits have been computed and are awaiting federal audit. He should receive his payment soon.

    Esther: My name is Esther. I am a state pensioner with a federal share. Well done for your concern on pensioners matters across board.

    I have done verification, but I am not yet to be on the payroll nor paid my benefits. Several pensioners have got theirs. Please help me.

    PTAD: The pensioner’s complaint is still being processed as the Directorate concludes computation of pension benefits for pensioners verified in the second half of last year.

    AJAYI: My gratuity has not yet paid.

    PTAD: The pensioner’s gratuity will be paid as soon as funds are made available by the Federal Government.

    AKINWUNMI: Dear Madam, I  commend your efforts in solving  retirees’ problems through your widely read newspaper, The Nation on Wednesdays.

    My name is Akinwumi Timothy Adelani. I retired from National Orientation Agency (NOA) on August 17, 2014. I was promoted to GL 15 Step 6 that same year, before I left the Civil Service. But this has not been implemented till date.

    Although my gratuity has been settled since July 2015 and the monthly pension is on-going, they were based on GL 14 Step 8.

    Please assist me in finding a solution to this.

    Also, kindly use your good offices to help me out at the IPPIS, PENCOM & NOA on the non-implementation of my promotion and all the accrued arrears. In all, it’s five years three months’ (63 months) arrears.

    THE NATION: The Nation will intervene by sending your complaint to PenCom. Do watch out for the newspaper’s publication next Wednesday for a response from the PTAD and subsequently weekly for pension news.

     

  • Pension complaints and solutions

    AJAYI: Kindly help me to reach out to PTAD to pay my gratuity.

    PTAD: The pensioner’s gratuity will be paid as soon as funds are made available by the Federal Government for this purpose. Thank you

    OWOLABI: My name is Owolabi, the son of late Supol Owolabi Sunday. I have an issue on the pension of my late father who passed away on  March 13, 2015. We have paid the amount they asked us to pay for and we have also submitted all the necessary documents that they requested. But we have not received any massage about the pension. Please help us.

    THE NATION: The Nation will intervene by sending your complaint to PenCom. Do watch out for the newspaper publication next Wednesday for a response from PTAD and subsequently every week for pension news.

    OKERE: My name is Okere, I am 47 years old. I retired from Walvis Nigeria Limited in 2014 and 25 per  cent was later paid to me. I need your help because I am having a health issue. I also cannot pay my children’s school fees. Please, help appeal to PenCom to give me half of my money or all the money, that is with them. I will be happy and be able to take care of myself. Thank you.

    THE NATION: The Nation will intervene by sending your complaint to Pencom. Do state your PFA and watch out for the newspaper publication next Wednesday for a response from  PenCom and subsequently every week for pension news.

    OJI: Hello ma, please my case is PenCom -related. I retired from  Nigeria Customs Service in 2015 on GL 08, but was paid off on GL 07. The reason is that I got promoted in 2014, but Customs failed to implement or effect the salary variation till September 2015, while I was to retire the next month so I was paid off on GL 07 instead of GL 08. Thus I was heavily shortchanged and it is affecting my monthly pension. Please where do I go from here? My PFA is Sigma Pensions

    THE NATION: The Nation will intervene by sending your complaint to Pencom and Sigma Pension. Do watch out for the newspaper publication next Wednesday for a response from PTAD and subsequently every week for pension news.

    ALFRED: I am Alfred (ASP Rtd). My complaint is against Sigma Pensions for refusing to transfer my total savings to Police Pensions and Police Pensions refusing to collect my total savings from Sigma. I retired on October 1 2017 after 35 years of service. I have since been filling transfer forms from Sigma to police pensions since 2014 to date through police/police pensions to Sigma pensions and recently attached print out of total savings from Sigma pensions. My letters dated January 9 2019, January 2018, etc, are relevant. Please l need your help as I am in pain. My colleagues have who collected their cheques. No response from Sigma and police pensions. Alfred Ukuesan. 08056059208.

    THE NATION: The Nation will intervene by sending your complaint to Pencom and Sigma Pension. Do watch out for the newspaper publication next Wednesday for a response from  PTAD and subsequently every week for pension news.

    AMENKHIENAN: My name is Amenkhienan, I retired from the Nigeria Police on  October 1, 2017. 0n February 20, 2018, I submitted all documents to the Managing Director, NPF Pensions Ltd, Abuja through the PDO Asaba for further action. Our insurance unit has paid me but NPF Pensions has refused to pay me. I went to NPF Pensions Office, Asaba. All those who retired after me have all been paid. Please I need your help.

    THE NATION: The Nation will intervene by sending your complaint to Pencom and NPF Pension. Do watch out for the newspaper publication next Wednesday for a response from PTAD and subsequently every week for pension news.

  • Pension complaints and solutions

    ANONYMOUS: My retirement savings has not been paid. This is my 15th month after retirement and I have not received anything from Premium Pension Limited

    PENCOM PETER: The Commission is processing your retirement benefits for payment.

    BAWA: My name is Bawa. My retirement savings has not been paid by Premium Pension. This is my 15th month and I am yet to receive anything.

    PREMIUM ALIYU: The member was paid lumpsum and arears since December 2018, and now he is on Monthly Programme Withdrawal up to this month of February 2019.

    BAWA: I received monthly pension this year on February 15, which I don’t understand. I have gone back to their office to find out, but they didn’t give me a response until now. Can the company let me know if the money they paid on February 15 is for January or February?

    AYO: I am making enquiry about payment of my lump sum having filled necessary documents some weeks ago with my PFA, Trustfund Pension. But the company is yet to respond. I retired since July 15, 2017 with  harrowing experiences due to paucity of funds. Please, your positive and expedited actions will be appreciated. My children’s education has suffered much setbacks. Your quick intervention will be appreciated.

    TRUSTFUND PRISCA: The customer was paid in 2018 and is currently enjoying pension. We called him and confirmed he is being paid.

    SHITTU: What are the modalities for payment to those who joined the Civil Service in 2003 going by the Pension Act?

    THE NATION: The Nation will intervene by getting PTAD to respond to your complaint. Watch out for the newspaper publication every Wednesday for your response.

    MOHAMMED: My PFA is Trustfund Pension Plc. I have retired since 2014 and I have completed my biodata in August 2018, after which I went to my PFA to request for 25% of my total savings. but I was told that pencom did not send money for MDA and I am now seriously in need of  money because my children’s school fees are becoming a problem. Please, I need your quick response. Thanks.

    THE NATION: The Nation will intervene by getting PTAD to respond to your complaint. Watch out for the newspaper publication every Wednesday for your response.

    Abdulsalam Adebayo: My name is Oba, a staff of Yaba LCDA. I have been with Stanbic IBTC PFA. since the inception of new pension scheme. But my pension fund was transferred to Leadway PFA this month without my authorisation. Please what can I do because I want Stanbic IBTC as my pension manager.

    THE NATION: The Nation will intervene by getting PTAD to respond to your complaint. Watch out for the newspaper publication every Wednesday for your response.

    ZUBAIRU:I retired on level 14 step 10 in June 1996 and was last paid N59,400 monthly pension in March 2018. In August, that year, I did a new verification at PTAD Abuja only to be paid N43,200 thereafter. They say I was being overpaid. Is there any table for calculating pension and how did they come about what is now being paid to me?

    THE NATION: The Nation will intervene by getting PTAD to respond to your complaint. Watch out for the newspaper publication every Wednesday for your response.

    OLAYORI: Good day, my name is Olayori. I am a retiree of National Assembly Commission.  I worked as a legislative aide to a former Senator. We left National Assembly in 2011 and I have been collecting monthly pension of N7872.87. However, the payment stopped since November last year. It will be appreciated if you could assist to find out why the payment is stopped. Thank you for your support.

    THE NATION: The Nation will intervene by getting PTAD to respond to your complaint. Watch out for the newspaper publication every Wednesday for your response.

    Fatimo: l want to inform you that I have been paid by PFA, Crusader Pension. I thank you very much.

    THE NATION: The Nation is excited that you have received your pension.  Watch out for the newspaper every Wednesday for update on pension matters.

    Balanga: I am a former employee of a Federal Government Agency. I want to know if it is possible to change my PFA to another one. I am out of employment since 2013, I have over N2 million as my contributory pension. I want to change my PFA because I am not satisfied with my current PFA. Is it possible to change and move my pension fund to another? Thanks.

    THE NATION: The Nation will intervene by getting PenCom to respond to your complaint. Watch out for the newspaper publication every Wednesday for your response.

     

  • Pension complaints and solutions

    UDOCHI: Ì am Udochi and I am 47 years old. I retired from Walvis Nigeria Limited in 2014 and 25 per cent of my entitlement was later paid to me. I need your help because I am having a health issue along with my children’s school fees. Please you can pay half of my money or all to enable  me take care of my health.

    PENCOM: Having collected 25 per cent, the remaining money will be paid to you as pension when you attain the age of 50.

    OJI: Hello sir/ma, please my case is PenCom-related. I retired from    Nigeria Customs Service in 2015 on GL 08, but was paid off on GL 07. The reason is that I got promoted in 2014, but Customs failed to implement or effect the salary variation till September 2015, while I was to retire the next month so I was paid off on GL 07 instead of GL 08. Thus I was heavily shortchanged and it is affecting my monthly pension. Please where do I go from here? My PFA is Sigma Pensions

    SIGMA PENSION: The client was contacted and advised to write to the Commission a letter of complaint for under payment stating his reasons, with supporting documents for a review. If we receive additional remittance from PenCom, he would be contacted.

    ANSWER: Customs is a self-funded organisation, therefore, you should channel your complaints to Nigeria Customs Service to get the variation for your promotion. Your employer NCS will now compute the variation and remit same to your Retirement Savings Account (RSA).

     OWOLABI: My name is Owolabi, the son of late Supol Owolabi Sunday. I have an issue with the pension of my late father, who passed on on  March 13, 2015. We have paid the amount requested from us  and we have also submitted all the necessary documents. But we have not received any massage about the pension. Please help us.

    PENCOM: Please we need further details such as his PIN Number and Pension Fund Administrator(PFA) to enable us investigate the issue.  We called the above number provided but was wrong number.

    AMENKHIENAN: My name is Amenkhienan, I retired from the Nigeria Police on  October 1, 2017. 0n  February 20, 2018, I submitted all documents to the Managing Director NPF Pensions Ltd Abuja through the PDO Asaba for further action. Our insurance unit has paid me but NPF Pensions has refused to pay me. I went to NPF Pensions Office Asaba. All those that retired after me have all been paid. Please I need your help.

    PENCOM: We need additional information such as your PIN number and the date you did the pre-retirement verification and enrolment.

    ALFRED: I am Alfred (ASP retd). My complaint is against Sigma Pensions for refusing to transfer my total savings to Police Pensions and Police Pensions refusing to collect my total savings from Sigma. I retired  on October 1, 2017 after 35 years’ service. I have since been filling transfer forms from Sigma to police pensions since 2014 to date through police/police pensions to Sigma pensions and recently attached print out of total savings from Sigma pensions. My letters dated  January 9, 2019,  and January  9,2018, are relevant. Please l need your help as I am in pain. My colleagues have collected their cheques. No response from Sigma and police pensions. Alfred.

    SIGMA PENSION: The client was contacted and advised to write to the commission a letter of complaint for under payment stating his reasons, with supporting documents for a review. If we receive additional remittance from PenCom, he would be contacted.

    PENCOM: The Commission has received your request from Sigma Pension and it is being processed for approval.

    JIMOH: Dear ma, my name is Jimoh. I retired as Head messenger on Grade Level 4 step 15 from the Nigerian Meteorological Agency on September 7, 2005. I was duly verified at the PTAD liaison office in Lagos in August 2018. My complaint is that I have not been paid my pension salary since April, 2018. Please kindly come to my aid. Thank you.

    PTAD: The pensioner’s pension benefits have been computed and is awaiting federal audit clearance. He should receive his payment soon. Thank you

    JOHNSON:  I, Johnson wish to complain of non-payment of pension salary as from August 2008. My pension salary since August, 2008 is yet to be paid till date to me. Help appeal to PTAD to check its records and make the said amount payable to alleviate my financial burden.

    PTAD: The pensioner’s  benefits have been computed and are awaiting Federal audit clearance. He should receive his payment soon. Thank you.

  • Pension complaints and solutions

    MRS ADEJUMO: Thank you so much. I have seen my complaint in The Nation. I hope you will pursue my case to  enable PTAD address my complaint and settle the seven years’ and seven months’ arrears.  – Mrs Agnes Adejumo from Ibadan.

    PTAD’s response: The pensioner is advised to send her complaint, name and account details to complaints@ptad.gov.ng to enable us give an update on her complaint as no phone number was provided to communicate with her.

    Thank you

     

    SHARAYE:  I am Sharaye from Ondo State. l was cleared by the PTAD mobile verification team around June 2018. But after that, my pension stopped coming in.

    l am old. Kindly help me. Thanks.

    PTAD: The pensioner’s pension benefit has been computed and is awaiting federal audit’s clearance. He should receive his payment soon. Thank you.

     

    OYETAYO: I am Joshua. I retired as Assistant Director on January 13, 1997. Since 2010, I have been on a regular monthly pension of N3397. I was verified in August 2017.

    But the situation has not changed. Kindly appeal to PTAD to pay my entitlements.

    PTAD: We could not reach the pensioner via telephone to get his account details to enable us attend his complaint.

    The pensioner is advised to send his complaint, name and account details to enable us advise him. Thank you

     

    JIMOH: My name is Jimoh. I retired as Head messenger on grade 4 step 15 from the Nigerian Meteorological Agency on September 7, 2005. I was duly verified at the PTAD Liaison Office in Lagos in August, last year. My complaint is that I have not been paid my pension since April 2018.

    Kindly come to my aid.

    Thank you.

    PTAD: The pensioner’s pension benefit has been computed and is awaiting federal audit’s clearance. He should receive his payment soon. Thank you

     

    JOHNSON:  I, Johnson, wish to complain of the non-payment of my pension since August 2008.

    Help appeal to PTAD to check its records and make the said pay me.

    PTAD: The pensioner’s pension benefits have been computed and are awaiting federal audit’s clearance. He should receive his payment soon.

    Thank you.

     

    ISAAC: I am a retiree of The Nigeria Television Authority (NTA). I have a problem with the payment of my federal share of gratuity and pension since 1996. I have been screened several times in Akwa Ibom State by the PTAD. I am dying of starvation, hunger and ill-health. Mr President has really performed  well by attending to NTA pensioners.

    Please come to my aid.

    PTAD: The pensioner’s gratuity will be paid as soon as funds are made available by the Federal Government.

    Thank you.

     

    ESTHER: My name is Esther and I am state pensioner. I retired in June 2008. PTAD is yet to pay my pension despite verification since last August.

    Several pensioners have got theirs.

    Please help me.

    PTAD: The pensioner’s complaint is still being processed as the Directorate is yet to conclude the computation of pension benefits for pensioners verified in the second half of last year.

    Thank you.

     

    MURITALA: I am under the old pension scheme, where my monthly pension is regular. But I am yet to get last October and November pension.

    Please help me to effect payment.

    Thank you.

    PTAD: The pensioner has been paid his last October and November pension. He has also received his pension for last December.

    Thank you.

     

    GHEGHOR: My blame is Pius. I retired from the old Bendel State Education Board as Master 2 on SGL O8 Step 5 in March 1986.  My monthly federal pension was N7,537.43. It was increased to N10,024.70 in 2014.

    Surprisingly, it was reduced to N6,011.17 in May, last year.

    PTAD Response: Earlier, the pensioner was overpaid. He has been placed on his correct monthly pension. He is advised to provide his bank statement from retirement to date to enable review his case.

    Thank you.

     

  • Pension complaints and solutions

    AJAYI: Kindly help me to reach out to PTAD to pay my gratuity.

    PTAD: The pensioner’s gratuity will be paid as soon as funds are made available by the Federal Government for this purpose. Thank you

    OWOLABI:My name is Owolabi, the son of late Supol Owolabi Sunday. I have an issue on the pension of my late father who passed away on  March 13, 2015. We have paid the amount they ask us to pay for and we have also submitted all the necessary documents that they ask us to bring. But we have not received any massage about the pension. Please help us.

    THE NATION: The Nation will intervene by sending your complaint to PenCom. Do watch out for the newspaper publication next Wednesday for a response from the PTAD and subsequently every week for pension news.

     

    OKERE: My name is Okere, I am 47 years old. I retired from Walvis Nigeria Limited in 2014 and 25 percent of my pension was later paid to me. I need your help because I am having a health issue. I also cannot pay my children’s school fees. Please, help appeal to PenCom to give me half of my money or all the money, that is with them. I will be happy and be able to take care of myself. Thank you.

    THE NATION: The Nation will intervene by sending your complaint to Pencom. Do state your PFA and watch out for the newspaper publication next Wednesday for a response from the PenCom and subsequently every week for pension news.

     

    OJI: Hello sir/ma, please my case is PenCom-related. I retired   from Nigeria Custom Service in 2015 on GL 08, but was paid off on GL 07. The reason is that I got promoted in 2014, but Customs Service failed to implement or effect the salary variation till September 2015, while I was to retire the next month so I was paid off on GL 07 instead of GL 08. Thus I was heavily shortchanged and it is affecting my monthly pension. Please where do I go from here? My PFA is Sigma Pensions

    THE NATION: The Nation will intervene by sending your complaint to Pencom and Sigma Pension. Do watch out for the newspaper publication next Wednesday for a response from the PTAD and subsequently every week for pension news.

     

    ALFRED: I am Alfred (ASP retd). My complaint is against Sigma Pensions for refusing to transfer my total savings to Police Pensions and Police Pensions refusing to collect my total savings from Sigma. I retired on  October 1, 2017 after 35 years of service. I have since been filling transfer forms from Sigma to police pensions since 2014 to date through police/police pensions to Sigma pensions and recently attached print out of total savings from Sigma pensions. My letters dated 09/01/2019, 09/01/2018, etc, are relevant. Please l need your help as I am in pain. My colleagues have been to collect their cheque.No response from Sigma and police pensions. Alfred Ukuesan. 08056059208.

    THE NATION: The Nation will intervene by sending your complaint to Pencom and Sigma Pension. Do watch out for the newspaper publication next Wednesday for a response from the PTAD and subsequently every week for pension news.

     

    AMENKHIENAN: My name is Amenkhienan, I retired from the Nigeria Police onOctober 1,2017. 0n February 20,2018, I submitted all documents to the Managing Director NPF Pensions Ltd Abuja through the PDO Asaba for further action. Our insurance unit has paid me but NPF Pensions has refused to pay me. I went to NPF Pensions Office Asaba.All those that retired after me have all been paid. Please I need your help.

    THE NATION: The Nation will intervene by sending your complaint to Pencom and NPF Pension. Do watch out for the newspaper publication next Wednesday for a response from the PTAD and subsequently every week for pension news.