Tag: PTAD

ADEREMI: Dear Omobola, my name is Aderemi. The reply of PTAD to my complaint which was published on the March 12, 2O25 was correct. Truly PTAD called me and asked me of my account details. The person that called me said that the account did not show my name. He also asked for some other information but I was unable to as my documents were not with me and I didn’t know them offhand. He promised to call the next day but he has not called back.

PTAD: Dear Mr, Aderami, Kindly note that we placed several calls to you, but were unable to get through as your phone was not answered. You can reach us via 02094621700 for clarification and resolution. Thank you.

ALFRED: Good afternoon, madam. This is to report the deduction N9,000 from the pension allowance since September 2024 till date. I did not take a loan neither do I owe any debt to PTAD. My monthly pension allowance has been N36,000 for over 20 years. I had complained in writing on December 2, 2024 and sent a reminder on February 3, 2025 but got no response from PTAD office. Please help me to recover this money.

PTAD: Dear Mr. ALFRED, please send your verification slip to our email complaints@ptad.gov.ng to enable us to investigate and respond further. Thank you.

RUFIANA: Good day, I am Rufina. My complaint is about short payment of my pension arrears since two years ago

PTAD: Dear Mr. RUFIANA, please send your verification slip to our email complaints@ptad.gov.ng to enable us to investigate and respond further. Thank you.

UKPONG: Dear Omobola, my name is Ukpong. My complaint is nonpayment of my pension since I was verified on February 10, 2017 at INEC Office, Calabar. I wrote to the Executive Secretary PTAD and I was advised to send original stamped and signed BVN print out and Letter of indemnity which I did since October 2023. But since then I have not collected my pension. Kindly assist me in order to alleviate my suffering. Thank you.

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PTAD: Dear Mr. UKPONG, please send your verification slip to our email complaints@ptad.gov.ng to enable us to investigate and respond further. Thank you.

AWOSOJI: Good day, my name is Awosoji. I will like to know why PTAD did not include N32,000 inside our monthly payment of April and May which is our right as federal government pensioners.

PTAD: Dear Awosoji, please be informed that N32,000 will be added to every pensioner under DBS as soon as the fund for that purpose is made available except for some agencies like PHCN, PEOPLES BANK, NICON INSURANCE, NIGERIAN REINSURANCE, NITEL, PTI AND ASSURANCE BANK.  Thank you.

ADEREMI: Dear Omobola, may the Almighty God continue to bless you. The reply of PTAD to my complain which was published on March 12, 2O25 was correct. Truly, PTAD called me and asked for my account details which I gave. The caller said the account did not show my name. He also asked of BVN number but l was unable to tell him because l do not know it offhand. He promised to call the next day but he has not called back till date. My name is Aderemi.

PTAD: Dear Mr, Aderami, Kindly note that we placed several calls to you, but were unable to get through as your phone was not answered. You can reach us via 02094621700 for clarification and resolution. Thank you.

ALFRED: Good day, my name is Alfred. I would like to report the deduction of N9,000 from my pension allowance since September 2024 to date, May 2025 (a 9-month period.) I didn’t take a loan and don’t owe any debt to PTAD. My monthly pension allowance has been N36,000 for over 20 years. I have written complained on December 2, 2024. I even sent a reminder on February 3, 2025 but got no response from PTAD office. Please help me to recover my money.

PTAD: Dear Mr. ALFRED, please send your verification slip to our email complaints@ptad.gov.ng to enable us to investigate and respond further. Thank you.

RUFIANA: Hello, my name Rufina short payment of mw pension aqqears since two years ago

PTAD: Dear Mr. RUFIANA, please send your verification slip to our email complaints@ptad.gov.ng to enable us to investigate and respond further. Thank you.

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UKPONG: Dear Omobola, my name is Ukpong. My complaint is nonpayment of pension since I was verified on February 10, 2017 At INEC Office, Calabar Cross River State. I wrote to the Executive Secretary PTAD and I was advised to send original stamped and signed BVN print out and Letter of indemnity which I did since October 2023. Yet, I have not been paid. Kindly assist me in order to alleviate my suffering. Thanks

PTAD: Dear Mr. UKPONG, please send your verification slip to our email complaints@ptad.gov.ng to enable us to investigate and respond further. Thank you.

AWOSOJI: Good day, I would like to know why PTAD did not include N32000 in my monthly payment. (April and May). This is our right as Federal Government pensioners.

PTAD: Dear Awosoji, please be informed that N32,000.00 will be added to every pensioner under DBS as soon as the fund for that purpose is made available except for some agencies like PHCN, Peoples Bank, Nicon Insurance, Nigerian Reinsurance, NITEL, PTI AND ASSURANCE BANK.  Thank you.

• House of Rep committee conducts oversight function

The Pension Transitional Arrangement Directorate (PTAD) has secured presidential approval for the inclusion of critical pension-related items in the 2026 budget proposal for pensioners under the Defined Benefit Scheme (DBS).

These include funding for the full implementation of the N32,000 pension increment, settlement of unfunded pension liabilities, the proposed pension harmonisation policy, and health insurance coverage for Defined Benefit Scheme (DBS) pensioners.

The Executive Secretary of PTAD, Tolulope Odunaiya made this known when she welcomed the House of Representatives Committee on pensions on an official oversight function to its headquarters in Abuja.

The engagement, led by the Committee Chairman, Honourable Jallo Hussaini Mohammed, provided an avenue for the Committee to assess PTAD’s operations and review its budget performance for 2024 as well as the first half of 2025.

In her welcome address, she expressed gratitude to the Committee for its consistent support and collaboration with the directorate.

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While giving an overview of the Directorate’s budget performance, she enumerated the key achievements of the directorate on the successful implementation of the 20/28per cent pension increment into its September 2024 pension payroll and full settlement of the accrued arrears.

She further stated that there is continuous arrears payment of the N32, 000, 10.66 per cent and 12.95per cent pension increments with the available savings made from successive balance of funds in the pension sub-head after paying the monthly pension.

While reaffirming PTAD’s steadfast commitment to DBS pensioners, she acknowledged the invaluable partnership and oversight role of the National Assembly in strengthening pension administration in Nigeria.

She also highlighted key challenges facing the directorate and sought the committee’s support in addressing them.

In his response, Honourable Jallo Hussaini Mohammed commended PTAD for its notable strides in enhancing pension payments and improving service delivery.

He assured that the Committee would continue to work closely with PTAD to ensure the welfare of DBS Pensioners remained a national priority.

• Reassures on welfare

The Pension Transitional Arrangement Directorate (PTAD) has explained the few days delay in monthly pension payment that barely occurs to pensioners.

The Executive Secretary, Tolulope Odunaiya stated that pension payments are remitted through the Central Bank of Nigeria (CBN) directly into individual accounts of pensioners.

She, however, said that the Directorate has finalised August payment.

She stressed that it has no control over the payments but reassured that the payments are taken as a priority by the Federal Government.

Odunaiya further reiterated the Directorate’s commitment to pensioners’ welfare.

She said various initiatives have been introduced, noting that they are aimed at managing pension benefits for Federal Government’s retirees under the old Defined Benefit Scheme (DBS), who did not transit to the Contributory Pension Scheme (CPS).

She said: “The Directorate was established to handle pensions of those who did not move to the CPS, noting that PTAD ensures that eligible pensioners receive their pensions promptly and accurately.

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“Since establishment of PTAD in 2013, and up till this moment, PTAD has never failed to pay pensions every month. That is why we have been able to take pensioners out of the streets. That is one of the credibility the government is enjoying because nobody is diverting money meant for payment of pensions anymore.

“The Directorate has continued to introduce various initiatives to enhance its efficiency and effectiveness, some of which are Field Verification, I Am Alive Confirmation, and Mobile Verification. As we progressed, we discovered that we shouldn’t be calling our fathers and mothers, especially those from a far distance to come and do verification in Lagos and a technology was introduced. We call that technology ‘I Am Alive’ Confirmation”.

She continued: “Once you are still alive, you are entitled to your pension. I Am Alive enables pensioners to confirm their status even in their home at every location. This is done through an internet-enabled phone and anybody can help you do it. Once you confirm your status, in the next six month, your pension will continue to run. “We have introduced Mobile Verification for people who are sick, or those who are alive but are incapacitated to attend normal verification. We schedule mobile confirmation for those who have done I Am Alive verification but later falls sick.’’

The PTAD ES further said PTAD is a Federal Government’s treasury funded agency with no commercial bank account, adding that their responsibility is to prepare schedules of pension payment.

“PTAD doesn’t have any account in any commercial bank; so, we don’t keep any money because we are a treasury-funded agency. Pensions are paid by the Central Bank and are paid directly into pensioners’ accounts. Our duty is to prepare the schedules of payment and it will pass through various tables, including Federal auditors, Internal auditors, Accountant-General Office. So, it is not something that somebody will just wake up and say PTAD has money somewhere,” he explained.

She said PTAD is ensuring that nobody tampers with pensioners’ money. PTAD offices are in 13 states.

ANONYMOUS: Good day, I have just seen this advert in an old newspaper of September 18, 2024 which advised any person with pension complaint to send message to a particular number. I hope it is not too late for me. My husband retired as a Deputy Director of Abia Education Services since 1997.  He was receiving federal pension until several months ago. What can we do for him to get it resumed?

PTAD: Dear Ma, please inform your husband to forward his verification slip to complaints@ptad.gov.ng to enable us to deal with the situation. Thank you.

AHMED: Dear Omobola, my name is Ahmed. I retired from NIWA in 2007, my complaints are that I haven’t received any of the arrears paid to some of the pensioners ranging from the 24 per cent and the N32,000 arrears. I was told my name fell on the second bag since August, 2024. Kindly help me.

PTAD: Dear Mr. Ahmed, please send your verification slip to our email complaints@ptad.gov.ng to enable us to investigate and respond further. Thank you.

ANONYMOUS: Good day, I have been complaining of deduction of N9000 from my pension allowance since September last year. Kindly use your office to rescue me from this situation. l have written several times for correction, all to no avail.

PTAD: Dear PTAD PENSIONER, please send your verification slip to our email complaints@ptad.gov.ng to enable us  investigate and respond further. However, note that PTAD obtained a directive for the re-implementation of the CPA based on grade level in line with the clarification from the NSIWC before implementing the new 20 per cent / 28 per cent increment as applicable. The CPA which was as a result of the minimum wage approval in April 2019 was implemented in May 2021 based on pay-band application with subsequent payment of 24 months arrears covering from April 2019 to April 2021. It is, therefore, instructive to mention that arrears reconciliation arising from the re-implementation of the CPA based on grade level is set aside pending further directive.

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The clarification from the NSIWC which revised the implementation of the CPA to Grade level was taken into cognisance and accordingly implemented on the payroll before the application of the new pension increment of 20-28% as applicable which will take effect from September 2024.

Further to the above, the Executive Secretary gave directive to pay the 20%/ 28% pension increment arrears to only the pensioners whose monthly pension have been correctly computed and implemented as per the August payroll.

In line with the directive of the Executive Secretary, the Department reviewed the August 2024 pension payroll to ascertain that only pensioners who are on their correctly computed monthly pension are paid the 20 – 28% pension increment arrears and thereafter identified and excluded the following categories of pensioners:

• Pensioners on the payroll with inherited monthly pension and whose monthly pension entitlement is yet to be computed to date;

• Pensioners on the payroll with inherited monthly pension but whose monthly pension entitlement have been computed but not yet implemented;

• Pensioners on the payroll with monthly pension figure that appears to be higher than the maximum monthly pension for their Grade Level.

Thank you.